Hi Slick,
Thanks for your message.
I first asked to cancel on 20th Feb. I've since had another DD go out at the start of this month. I haven't been back to the gym since requesting cancellation.
I've been speaking more with X4L over email, using the email address. If anyone else needs to get in touch with X4L, I recommend using this email. My first reply from them had all the spiel about 'this is an automated email' and 'this is not a monitored email address', but it was pretty obvious it wasn't, and since calling them out on it, they haven't used that line on me again. Seems to be a tactic they use to fob people off.
Anyway. They have since sent through their 'complaints procedure' (several emails after first complaining), which is basically to raise it with your local gym manager, then with the email address I've mentioned. I have done both, and haven't been offered anything, so according to the policy, the next stage is to contact 'Legal Ombudsman' which is I've tweeted them, as it looks like this is only to do with legal complaints, and not sure if X4L falls under this.
I'll update you when I have more.
Nix