Theer's no point in contacting ResolveCall to advise of a change of address if they are already writing to you and have visited you at your current address. DX has said, do nothing, in this case do nothing is the best advice. You are waiting for the clock to run out, another 7 months. Personally I would not answer the door to ResolveCall if they come calling in case you get flustred and say something to hurt your case, just ignore them and remember they are not bailffs, they cannot make peaceable entry or forced entry and cannot levy on your car.

@London1971 @dx100uk Thanks guys! I sent the SB letter to both Capquest and Resolvecall and received a response from Resolvecall today informing me that they have returned the account to their client and would no longer be dealing with my account.

Just an update on this. I kept ignoring ARC/Resolvecall but they persisted. I have had some 'luck' though - both my parents are members of the said club and threatened to cancel their memberships if this was not resolved. 2 days later, deemed debt is cancelled and apparently the debt collectors have been called off. Will be interesting to see if this is actually the case.

A few weeks ago a bloke knocked holy hell out of my front door. Wondering what the matter was I went and answered. He started ranting on about something, I only caught part of it. Then I saw his jacket, the word Scotcall caught my eye and I saw red. I told him to go away and shut the door. I am registered disabled with COPD, a condition made worse when exposed to cold air, so there was no way I was going to stand at the door arguing the toss with him. It was a very cold day. I have clear 'no cold caller' signs on the door, including one issued by the Police which reads "No appointment? Don't bother knocking'. He banged on the door again, I just ignored him. after a while he went to his car then came back a few minutes later and shoved an envelope through the door. Knowing that it was nothing to do with me I put it straight into the recycling box, unopened. As we are a no cold calling area, and the signs on the door are quite are clear, I notified the local police neighbourhood team and trading standards. A couple of weeks later and he was back, banging on the door again. I was ready for him,. I had prepared a nice little note and had the copy by the door. I thrust it at him and told him clearly to off. He shoved the note back through the door. Ignorance like that annoys me so I opened the door again, told him to get off the premises or the Police would be called. He started to argue and said he was at liberty to call as often as he liked, I corrected him and shouted quite loudly at him, mainly to alert my neighbours of a potential problem. He backed away on to the street and carried on trying to tell me he had the right - I stopped him, pointed out that he had no rights at all, He knew that I was not the person he wanted to see so he was clearly wasting my time. I said that I was not a messaging service and that I would not discuss another person's financial matters even if they lived there. After he had left I was quite shaken and was in a bit of a state, to put it mildly. My inhalers were not bringing my breathing back to normal and my chest was tight. I suffered a lot of pain through the rest of the day and eventually got a taxi to A&E. They prodded and poked about and gave me pain relief. I had an EGC and x-ray, was sent up to a ward and left to rest a while. A doctor saw me at about 6am, I got no sleep at all that night. The main doctor saw me about 10am and by then the pain had gone, possibly due to the drip and being put on morphine. I was discharged and sent home at lunchtime. Thanks to the unwelcome caller I was unable to do very much for several days. I don't work, I'm not able to, but simple things like making a sandwich or a drink were difficult. I was still very uptight about his visit. I contacted trading standards again. They sent a complaint to Scotcall, I know it's all the same company. I've since had a letter to acknowledge the complaint and I've sent the person who wrote that an email with my side of the story, so there is no doubt about who called and what happened. I managed to get the car registration number last time, so was able to pass that on to TS and the Police. The letter mentions someone who may or may not live here who I am not responsible for. Regardless of if they were here or not, it was me he saw, me he hassled and me he put in hospital through causing me to be so stressed. This has been mentioned to Scotcall. I await their reply. I've repeated that i am not a messaging service and have no reason to speak to their agent at all. I consider his actions to be harassment. He's not been back since. If he does I will be calling 999 straight away as he will be causing a breach of the peace just by being there. He's been told, very clearly, to stay away. Had I been any fitter I would have happily marched him back to his car and shoved him in it. I will not stand for little Hitler's like him barking orders at me as he tried to. I know what Scotcall are about and they now know what little regard I have for them and their agent. I do not bow to threats and intimidation. I'll let you know if I hear any more. If anyone else gets a call from and agent Scotcall or Resolvecall, shut the door on them. If they hang around, call the Police.

type in resolvecall and read up safe to totally ignore them. dx

Resolvecall or by their old name scotcall are an utterly useless doorstepper threat DCA . Ignore. You've read what to do it they turn up I will guess .. Dx

Just before christmas this issue raised it's ugly head again but this time a letter from Intrum advising that no contact has been made to set-up repayment plan. Still never received a copy of the original signed agreement and T & C's. They then went on to say that it was now being passed to Resolvecall. Just ignored it / filed away. Then received another letter this time from Resolvecall, asking to contact them. Again Ignored and filed. Then another letter received from Resolvecall advising that they are acting as a re-connection company and someone will be visiting property within 7 days. Well yesterday I got home from work and there was a first time Resolvecall visit card through our letterbox. Do I just ignore again? Do I request another CCA? Do I send them a letter regarding failure to provide details etc? Any advice would be appreciated thanks.

Hi everyone. I got home yesterday to find an envelope marked 'private and confidential' containing a card to say Resolvecall had visited yesterday (I was out at work) I'm really at a loss as to what to do now. Should I write another letter to Capquest to restate my case? I don't want to engage with either company really but I'm finding it stressful knowing someone might turn up at any time and make a scene at my front door. Any advice is hugely appreciated, as always. thanks Becky

resolvecall are the old scotcall or snot scrawl as we used to call them. as with all DCA's they are not bailiffs and totally powerless. ignore totally. you should be blocking/bouncing all emails sending any texts to 7726 spam. blocking all calls . dx

Update on this. I've been ignoring ARC as recommended - they have been calling/emailing/texting quite often. However this morning I've been emailed by Collections Department Resolvecall Spectrum House 55 Blythswood Street Glasgow G2 7AT Has anyone else experienced this with David Lloyds - I can't find any info on this company acting on DL's behalf.

if this is to do with your resolvecall thread..don't send anything..bar the CCA link posted there to the owner not resolvecall

Hi dx, Assignment of the debt. Tesco wrote 25/10/19 saying that "we've decided to transfer (this is sometimes called assigning) our rights in connection with the account.." DMS also sent a notice of assignment on 25/10/19. DMS have been harassing for more money even though we have been paying Tesco's agreement of £4 per month, with repeated phone calls and letters, so I sent DMS a CCA request on 20th September 2020. They haven't responded so I sent a dispute letter after 12 + 2, they haven't responded to that but sent me a Resolvecall letter threatening a possible visit. I sent copies of the cca request and the dispute letter to DMS. They haven't responded except for todays Resolvecall home visit. If they own the debt, can they collect if they can't/won't provide a CCA? Does the CCA request go back to Tesco to answer or would DMS have all the paperwork? (p.s. I still get the occassional letter from old disputed, statutory-barred debts, I think they are hoping I will die and they'll get some payment from the executors of my will.) Thank you once more, Rocky

Hi ive recieved this today and its a little worrying so was hoping someone can advise on what i can do. ResolveCall. Dear sir/madam despite several attempts we have been unable to contact you to discuss the above Scottish power energy retail limited account. this being the case, we will now apply to the local magistrate for a warrant of entry under the rights of entry (gas and electric) act 1954 one of our agents from resolvecall will attend dudley L.J.A magistrates' clerk's office, the inhedge, dudley dy1 1ry on the 28/1/2011 at 0915 hrs. in order to obtain the warrant, you are entitled to attend. once obtained the warrant will enable us to lawfully access your premises in order to disconnect your supply, the warrant will be executed within the next 28 days, all related costs including locksmith charges are payable by yourself and will be persued along with the outstanding debt. these costs will be a minimum of £275. should you have any queries regarding the warrant application or any other issues please do not hesitate to contact 0844 257 8535 yours faithfully june hart

Im hoping some kind soul can offer some help or advice. By way of background. I am helping my brother with his debts. He has severe mental health problems and has only recently been discharged from a mental health unit. In short he's quite poorly. Im on top of most of it so far. He telephoned me on Friday night extremely distressed that an 'enforcement officer' from united utilities had visited him in the evening over a £2000+ water bills debt. this is a debt that I was unaware of. He said this man had told him that UU were going to take him to the Magistrates court to pursue the debt and that he needed to arrange a payment plan to avoid this. He basically bullied my brother into agreeing to a £7.50 a week direct debit. My 17 year old neice was home at the time and she's confirmed that the rather imposing man did indeed say he was from UU and that he was an enforcement officer. Ive been to visit my bro this morning and he has had a letter fro resolvecall confirming the DD. Now, I know who resolvecall are and what they're capable of. But what Im trying to find out is if the man who called at my bro's house was just a ****** doorstep agent who spun my bro a yarn, or if UU do operate in this way to recover debts. Ive telephoned UU but they won't deal with me because it's my bros account.....so letter on the way giving permission for me deal with his account on his behalf. Id appreciate any advice or comments in this. If this is, as I suspect dirty tricks by resolvecall then Im not going to let this go. It's clear for anyone to see that my brother doesn't have the mental capacity to deal with things like this, and I find it very upsetting that this company may have taken advantage if that. Ive rang TS and they were no help at all. They told me to go back to UU. Sorry it's so long

Hi All, I was in the shower this morning when I missed a visit from a DCA called "Resolvecall". They had written to me a few weeks ago threatening a doorstep visit but I didn't think they actually would. You can imagine my surprise when I saw a brown envelope on the doormat this morning with my name handwritten on it. Postcard inside they "called today for the 1st time regarding your account" with a ref number and number to call (an 0844 one ). I'm currently living with my parents (due to job loss) so obviously this is causing me more stress and worry as I don't want them having to deal with these people. I'm not denying that I owe the debt (it was originally a Northern Rock loan taken out 7 years ago) but like I said I don't want to deal with these people in person or keep having them turn up on my parent's doorstep when the debt is nothing to do with them. I'd be grateful of any advice you could give me. Thankyou.

Hi everyone, Fantastic forum with lots of great advice. I have been researching things relevant to my situation but I think the best thing would be to post my queries and hope that some of you can help me clear things up. I am beside myself with worry, and I'm constantly feeling down and really don't see how I can get a proper life back. I fell into arrears with a vanquis credit card when I fell into money troubles through my business not doing very well for a few months. I did contact vanquis to explain my situation and request that they froze any charges / interest etc... .those requests were ignored and the letters demanding payment continued along with the constant phone calls.. .the phone calls really get to me, so much so I have now taken to leaving my phone on silent. I am in no way trying to escape my debt, I just wanted them to understand my situation and agree to some "fair" repayment plan. I received a notice of default from vanquis dated 16/7/13, then a confirmed resident letter from impact a few weeks later, and in the last couple of days a letter from resolvecall stating they are acting on behalf of vanquis and they have been instructed to collect any outstanding balance... .the letter also states that if I fail to contact vanquis within 3 days then a doorstep visit will be made. I am unsure if I have jumped the gun slightly but I decided to send each of these companies a CCA request letter which also included a section regarding doorstep visits and how I wasn't granting permission. I received a response from resolvecall with them stating that they were confirming my CCA request along with the £1.00 postal order I sent. ..but if I wanted a copy of the agreement then I should contact vanquis directly, and in the meantime they will continue with their actions as per vanquis's instructions. The p.o was returned also. Where do I go from here, I feel like they have dismissed my CCA request. I'm not very good at dealing with people at the best of times due to lack of confidence in subjects I in all honesty don't know much about, but I am feeling totally intimidated and scared of what the future holds. I would really appreciate any advice anyone can offer....letters to send, dates and timelines etc. Thanks.

Hi Everyone Hopefully someone can help with this. Last week I had a card pushed through the letter box from Scotcall saying it was a first visit and that I had to call a number etc. No more info on the card stating what it was about. I called the number to find out what it was about and was asked a heap of personal/security questions. The call went round in circles as I would not confirm my details so they could not tell me anything. I told them to put the matter in a letter so I could consider it. I heard nothing via letter. Anyway since then Mr Scotcall has visited my house no less than 4 times. Twice when I was not in so I just ignored that as no point calling them for the same nonsense. When he actually caught me at home the first time in he asked me to confirm who I was and I would not. He then gave me a sermon about his role for Scotcall and how he was to put us in contact with each other etc. I said tell them to put whatever their issue is in writing and I will not have any discussion with you. I politely closed the door and told him to leave. He stood there for a good five mins and then eventually left. He has now just been back again and I repeated what i said the first time that i will not talk to him and i want it in writing. He has a fleece type jacket on with scotcall on it and a badge with scotcall so basically the world and his wife walking past will assume I owe money and think they know my business. Anyway he stands there again after I politely say 'jog on' and after a while sticks another card through which says 'resolve call' on it and that he will call again. Twice now I have told him not to call again and i am sick of the humiliation of it...after 4 visits you would think he would give up. I believe this may be part of a debt I disputed some time ago and it is not a huge amount of money either - around 700-800 quid. I asked some questions in a letter to the original company re evidence of this supposed debt and heard nothing back so left it but I guess the debt has been passed on to these scotcall/resolve call people now. I really am reluctant to engage in any discussion with these people now, debt is probs around 5 years old anyway. I just want to stop this man turning up at my house all the time - can anyone give me a clue as to how I do this?

Hello All, Sorry I have been away so long on this topic. I have not really had nothing to report as the usual from CapQuest - sending form letters periodically - has continued to happen until this morning. I have ignored the letters but the change this morning was CapQuest have threatened to send round ResolveCall to my place (ResolveCall are some sort of debt collection agency) if I do not respond by 30 Aug, and will then have asserted they will have no more dealings with me with things being passed over to ResolveCall. I assert anything CapQuest has ever said is completely superseded by the SallieMae loans being statue barred, as I was living in Scotland beyond the 6yr limit with no contact whatsoever (I have been living in England now for almost 7 years, yes this issue was that long ago, very similar to KEdin's issue as I have never made a payment, debts started appearing on my credit record erroneously stating I did make payments, etc...), I wish to find out what everyone's advice is. What should I do now, and in the near future in good time BEFORE the 30 Aug deadline unilaterally declared by CapQuest, especially after reading much of what I saw in the above second link? Thank you for any and all advice. And sorry KEdin that I have not responded before now, but do see my reason above. Thank you.

Hi, could someone help me with the next letter to send, i had a visit from resolvecall last week, my partner answered the door and confirmed i lived here!! he was caught off guard! anyway i sent the doorstop letter and got this back today, the creditor is arrow global, resolvecall came to do the doorstop, but return letter is from scotcall, assume they same company?? i think the debt is from a catalogue from a couple of years ago, cant remember last time i paid but at least 12 months ago, and money has been very tight since. this is letter i had today ::Resolvecall informs me that as part of the credit agreement I signed and entered into, I agreed to pay the full outstanding balance and that where necessary the creditor could recover the debt by outsourcing the debt to a third party which included by way of doorstep collection. The second paragraph of their letter reads "Therefore the licence you state that has been revoked is irrelevant which for the avoidance of doubt we do not agree to, is not binding on us as it does not fulfill the relevant principles of contract law" I have no idea what this means or to what is refers. They end with stating that they are entitled by law and under contract to recover monies outstanding and can take reasonable steps in accordance with regulatory guidance, which I assume means they can send someone round?? what do i do next please? any help most welcome, if anyone can draft a reply to help please

I was in arrears with my Firstplus Secured loan and due them around £1332, this was due to being off my work for some 9 months. I received an arrears letter from FP threatening doorstep visit, I responded with standard DCA rejection letter, anyway totally ignored and had a visit from an overweight person along with an Asian girl from the said Scotcall, told them I had refused the visit and asked them to go away. After they sat in their 4x4 for some time, obviously phoning up to find out what to do, they disappeared into the horizon, the letter from Resolvecall arriving after the visit, I then e-mailed them with the standard bog-off letter and they responded by telling me account returned to FP. I had the FOS involved at an early stage over this debt due to telephone harassment 700+ phonecalls, despite sending letter and keeping them up to date with my circumstances, and FOS carried out their enquiry?????? Result:- Not considered as telephone harassment, no maladministration despite some other customer's payment going on my account, and DCA Resolvecall not listed in their approved list of DCA's this was even after quoting their licence number. As you can see FOS have once again ducked out, anyone know who Resolvecall are regulated by? By the way all arrears are now paid as was promised some 6 months ago, no doubt Resolvecall will be patting themselves on the back re their success.

Hiya, yes I do, and have saved the pdf of the signature on my pc. They also sent a letter acknowledging receipt but asking for proof my different surname. The letter from Resolvecall doesn't mention the CapQuest correspondence. I will be armed with my phone if any dodgy looking men knock at the door! Thanks

Hi, another update. I've had a letter today from Resolvecall. Upon careful reading it does make clear they visit to put you in contact with the company they say you owe the debt to. I'm promised a visit within 60 days. I'm happy to ignore this now, as I've done everything I need to. I think the only niggle is CapQuest asking for proof of my surname as it doesn't match their records, but as dx100uk advises, they will surely be able to check that. I don't want to engage in any more correspondence with them and I really don't want to give them copies of my ID. I'm hoping they will just stop bothering now. If I get anything else I'll add to this thread. Thanks

I've still heard nothing from CapQuest, no I'm not surprised after reading other posts. And the threatened visit from Resolvecall didn't occur yesterday. So thank you for your help, I'm hoping this is now the end. Hi again. I spoke too soon. I've received a letter today acknowledging my response to them. They're asking for proof of my surname. The chasing letters they'd sent me have always been in a previous surname (I was married before) They say it's to update their records. Should I ignore it now? Thank you!

Hi, I recently received letters from Cabot and then resolvecall . I’ve had a visit card posted by resolvecall. I called them up and have discovered that they are chasing a old ccj . I think the debt has been sold, they were very vague with the information and told me that they would get back to me with more information. What should I do next ? Really confused.

moved to the SLC forum. Capquest are part of the Arrows (debt Collection )Group , Arrows also owns Erudio whom purchased all remaining old style SLC loan en-masse in 2013 when the Gov't sold them. resolvecall as with every other DCA are NOT BAILIFFS and have ZERO legal powers on ANY DEBT no matter what it's type. sent Capquest our SB letter from the debt collection section of our library. staple to that a copy of your latest capquest letter to it. dx