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KEdin

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  1. CERTAINLY

    Hi there,

     

    I’m in a mess with Sallie Mae and Capquest at present. I received a letter from them a few months ago (offering me a 70% discount on repayments) and the amounts ‘due’ on the loan with the ‘interest’ vary immensely (at one point it was £21,000 then dropped to £17,000 and now in the region of £13,000) but I haven’t contacted them in years. I was wondering if you still had a copy of the unsigned agreement that they sent you, especially the parts regarding repayments if your studies didn’t go to plan eg dropped out/deferred/changed course etc? If there was any way I could get a copy of these, that would be fantastic!

     

    I’ve signed up for a Noodle account (now called Credit Karma) but this doesn’t seem to appear anywhere! I’ve only just done it, however, so I’m not sure if it will show up with time? Any ideas?

     

    thanks!

  2. KEdin
    It is - similarly to other posters. It appears on my file with a green tick next to every month for the last three years but I’ve never made a single payment. The amount hasn’t changed.
  3. KEdin
    Hi DX100UK, I think you must mean post 64 - yes, I was and still am resident in Scotland. Sorry, I did mean default - the default is presumably when I ought to have first paid but as you will remember they didn’t ask for money until I got in touch on here. My loans date to 2006-8, I was supposed to start paying in 2009 but I finished my studies much later in 2013. I don’t know if it is technically a default if they don’t get in touch for payment. I have not acknowledged the debt verbally or in writing since taking the loans.
  4. KEdin
    Hi all, I'm afraid I missed the 2018 messages - apologies. Has anyone made any progress? I haven't heard a peep for over a year, although I still have a loan on my credit record. I'm waiting until I'm well past the Scottish statute barred period, including the 'payment holiday' written into the loan, before attempting to get it removed from my record. I hope you've managed to do the same.
  5. KEdin
    I knew that Capquest were, but not NCO! Why do they have to write to me each time then? K
  6. KEdin
    Hello there, A month or two after my last post detailing the fact Capquest had started sending letters suddenly, I got a letter from Arrow Global saying that my account was now being administrated by NCO global. For the past three months I've had letters from them - the first mentioned that they were managing the account and noted that I had 'paid recently' - as you know, I have never paid. I've since had statement/payment requests on a monthly basis but no mention of missed payments and no change of balance or interest. Today I got a letter from Arrow Global saying my account had now been passed 'NCO resolve' and suggesting I get in touch with them. This whole situation is baffling. There have been so many different letters and agencies and never any kind of late payment reminder. I predict that you will all tell me to keep ignoring the letters for now! Am I right? Or do I send a 'statute barred' letter to this new organisation? With best wishes, Kate
  7. KEdin
    Okay...what would your educated guess be as to their next moves?
  8. KEdin
    I was only pointing out that a week after it arrived, so did a payment request - and they hadn't sent one of those for a year.
  9. KEdin
    Hi all, After several months of silence after my attempt to get help from the ombudsman, I got an annual statement followed by a payment request out of the blue. The payment request was the same as all the others. I'm just trying to decide on my next move. I could a) ignore and see what they do next, b) pick up on the information commission complaint or c) seek legal advice. What are your thoughts? Option c) is very unlikely but I thought I'd put it out there! K
  10. KEdin
    Hi both! Just a quick message to apologise for my delayed response, I've been occupied with family stuff this last week. Since I referred the case to the financial ombudsman, I haven't heard a peep from them. It's still listed on my credit record with new ticks every month. I am inclined to keep quiet until I am resolutely past any perceived statutory bar period before asking again for removal. I am assuming from their lack of contact that they know they would lose a court case! What do you both think? I'm encouraged that you haven't heard either, loancreditcat. Perhaps they are giving up? I haven't even had a statement. K
  11. KEdin
    Hi all, Well, the Financial Ombudsman are as much use as a chocolate teapot. Capquest's response to them was to repeat the lie that I graduated in 2015 and was due to pay in 2016. They said they had contacted my university who had given them that info. (As discussed, I finished my studies in 2013 but was due to repay this loan in 2009). They also provided the same credit agreement they sent to me - i.e. not my one with no signature and just some general stuff about repayments after graduation. Despite this, the FOS says they can only give with the 'evidence' provided and it would be a matter for the courts to decide!!! What next? I was thinking I should write to Capquest and reiterate that I want them to evidence that the debt is not statute barred and reiterate they have failed to do so. Without a signed credit agreement this situation - particularly the FOS's lack of agency - is surely ludicrous.
  12. KEdin
    Hi all, A wee update. I got a final response from Capquest after the financial ombudsman contacted them. They still deny the account in barred. They made up a fictional graduate date and claimed because it was a student loan it wasn't due until after that fictional date (which they claim they got from the University, which seems highly unlikely!) They also sent me what they say is a copy of the original agreement. No signatures, none of the salient information about projected graduation dates, and sections missing that referred to repayment (when you had to repay, what happened if you dropped out, what happened if you went below half time study etc.) . It's not the same document and just includes some of the bumph about interest rates etc. I've bounced it all back to the ombudsman. Now what do you think? Still nothing at all to evidence I took the loan, and I know I haven't ever communicated with them or any other of the companies that bought and sold it. It's quite unbelievable. It will be interesting to see what happens next.
  13. KEdin
    Hi all, Just a couple of quick updates. I opened a dispute with noddle about the information listed on my credit file. Arrow Global refused to remove the information and wrote that: “This account is a non-defaulted account. The account is not statute barred and will remain on the credit file. The last payment was made on 15.09.2011 for £899.99 Arrow Global works with a number of agencies who manage customer accounts on our behalf. Capquest Debt Recovery Ltd are currently managing this account. For any other enquiries please advise the customer to contact Capquest directly on 0333 999 7201.” As we know, I have never made a payment on this account and nor was I asked for one until last year. The non-default principle is interesting - I only haven't defaulted because I wasn't asked to pay. It should have defaulted in 2009. Before I got this response from Noddle I had already lodged a complaint with the financial ombudsman, giving them background and sending a photograph of the recent demand for payment. I'll update you when I hear from them in the next couple of weeks. I'm really hoping to get this finally finished with. Is this fictitious payment a common trick that agencies use?
  14. KEdin
    Okay. I'll do that. I think they have messed me about enough! The ICO ask if you have had a 'full and final' response before they'll take complaints - I think I'll just say 'yes' to that since they haven't managed to dig out a credit agreement in a year.
  15. KEdin
    Thanks - that was worth checking. It is Arrow Global Ltd. I think they must own the Sallie Mae debts and Capquest are servicing them.

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