Someone please help! I'm running into some major issues with my extended warranty from comet. I purchased a mac from comet before it went bust... i took out an extended warranty with them and i swear they said if i got it fixed via their warranty it would be carried out by Apple or an Apple approved servicer. I had it fixed via the warranty but it wasnt with an apple approved service, this has now voided the manufactures warranty. I have a recurring graphics problem and apple said if i went in again they would replace my whole machine as they cant pin point the problem. (ive had a new graphics card an logic board and everything) so i feel that no matter what they replace my whole machine is just buggered!!! Ive checked all the ins and outs of the warranty and i get where apple is coming from.... but is there any way i can prove the warranty i took out with comet specified it would be fixed by an approved apple service? now they've gone bust i cant get a hold of any warranty information or anything? I might be wrong as they might have used the same warranty company before and after their demise but am i right in thinking they have passed over this warranty to another company? and if they've passed it over to a company that have different terms and conditions should i have been informed? and do i have a right to claim the warranty company is at fault and get them to replace my faulty product? Its all a right fandango... If comet hadnt of gone bust this would be so simple.... now its all confusing! I'm thankful for any help i can get! thanks!

Good morning. I bought an expensive sofa from Furniture Village with a 5 year Warranty. The Warranty expired last December. We notified FV that the sofa was not fit for purpose some 6 weeks after the expiration of the warranty (February 2013). Their independent 'sofa technician' confirmed that the sofa was damaged but not caused by maltreatment; it was down to wear and tear. He said the damage occurred over time - like rust on a car the was not properly treated at the time of manufacture but takes time to manifest itself. In our case the front frame is bending. Are we covered as there is an admission that the problem started before the warranty period expired? FV won't give us sight of their independent sofa technician's report...!

Hj, I work for o2 and i was dealing with a customer who is on a simplicity contract since 06/2012. By error we agreed to replace her handset and after three weeks called back to report a fault and get another replacement. I identified that the customer was not eligible for the exchange because her old handset before the exchange in 06/2012 was already out of warranty. On the 30 day simplicity contracts handsets are not included. Is it correct to state that O2 is under no obligation to offer any free repair since there was an error and we have allowed the customer to benefit by having the exchange. Please can you clarify what rights does a customer have under the above circumstances Kind Regards

Have checked online answers confusing,Ford Fiesta 13 months old is my starter motor covered by the Ford Warranty?? Thanks FS

Hello, I don't want to bore you with the longest of all stories but.I am in a position where I bought an RAC warranty through Car Craft, it wasn't worth the paper it was written on, I then didn't pay them for years, ostrich style. I now want to get it sorted out. I owe just over £500 - I could just pay it off, but I feel badly treated and mis-sold, like so many of the other RAC stories on here. So: Is RAC warranty the same as PPI as some seem to have indicated in threads? Can I have it cancelled, and my Default stricken off? (i have not paid in nearly 3 years) I did get a note from some debt collectors which I ignored. My life is back on track now and I want a mortgage, this is holding me bask and I need to sort it out. Your best advice please. MJ

Hi All, Evening all, Back in late October I purchased a 2007 Audi TT with a DSG/automatic gearbox. Recently the car has started to drop into first gear whilst slowing down for corners. The car is still travelling at 15mph ish and would ordinarily be in third gear at these sorts of speed. The car only does this 5% of the time at the very most and many journeys can be completed without the fault occurring but it has begun to get more frequent. The car is going into a local Audi specialist for a full service and diagnostics on Friday. It is suspected that the fault is a faulty mechatronic unit on the gear box (a fairly well know fault). The repair would be in excess of £1000. Could anyone tell me where I stand legally in terms of the garage coughing up on this fault? The car cost circa £13k, and I feel it is reasonable to expect the transmission to last longer than 4 months, particularly as it is an automatic where human error cannot be blamed. The garage are telling me they only supply a 2 months parts and labour warranty. Any advice gladly welcomed. Thanks

Hello, my husband and I purchased a new boiler about 15 months ago from Biasi. It's is an ActivA Combi Boiler with a 5 year warranty. We called for boiler service for the first time in December as it was making a horrific banging noise - they arrived to service it about 3 days after the call, took it out of commission as they said carbon monoxide levels were too high, and then took another 5 days or so to repair and turn it back on. If you'll recall mid-December was very cold - high temperatures around zero degrees. We were extremely frustrated with and disappointed in the service, the responsiveness of the customer service team, and the performance/knowledge of the repairman. Each interaction was hostile, unfriendly, and exceedingly bureaucratic. I was about 33 weeks pregnant at that time, and despite alerting Biasi of this fact, they made absolutely no effort to prioritise our case. Eventually the boiler was repaired/reactivated - but after they left it started to make a (new) strange noise. We called for service again last week. Again it took about 3 days to send someone out - the repairman arrived Saturday morning. He dismantled the entire unit, said the CO levels were too high and that the heat extractor needed replacing, turned it off and left. At this point it is -2 degrees outside and snowing, and I am now 39 weeks pregnant, due to pop any day. Again, we received hostile and unresponsiveness service, lack of commitment, lack of care. After 3 phone calls this morning they sent another serviceman out today, who tried to fix it by replacing another (cheaper) part - completely disregarding the assessment of the first technician. This failed. We are now at the end of day 3 without heat or hot water, in the dead of winter, about to give birth. We have no commitment to when this will be fixed, the necessary part has still not been ordered, and we have no follow up appointment scheduled. We have to begin the process again tomorrow morning. I want to share this story as a warning - DO NOT BUY A BIASI BOILER AS THEIR SERVICE AND SUPPORT ARE NEGLIGENT AND AWFUL. Their service technicians seem to be focused on disabling the units and they do so while offering you no recourse, nor assurances, nor guarantees of when heat and hot water will be reinstated. Second, I want to know if there is any legal recourse available at all. I have not found written documentation of Biasi's 5-year boiler warranty terms and conditions - if you know where I could find these I would appreciate the help. Also I have the following questions: does a company providing a warranty have any legal obligation to provide those services within a specific timeframe? Does the fact that I am 9 months pregnant give them additional responsibility? Because the product is under warranty, we cannot go to another service provider to repair the product, or we will render the warranty null. Our hands are completely tied yet we enter day 4 without heat or hot water in the midst of below zero temperatures. Any help or guidance on this issue would be appreciated. thank you.

I have just taken my car into Richmond Hyundai Portsmouth to have it checked as the clutch had FAILED. The car has covered 18,000 miles, is in daily gentle use and has NEVER shown the slightest sign of clutch wear whatsoever, no slipping clutch, no change in clutch pedal travel, no baulking gear changes, nothing. The car has FHSH and had just been into Richmond Hyundai Portsmouth, for a full service not 6 weeks and less than 1000 miles before and there was no mention of clutch issues, because there weren't any. The service manager at Richmond, then told me that the reason the clutch wouldn't engage was that the clutch had "welded" itself to the pressure plate with rust, and asked whether the car had been left for several weeks parked in a flood! Of course I explained that it had never been parked in a flood and the car is in daily use, which I can happily prove with our CCTV. He then asked me whether the car had been driven through any water? Well, as I live in the UK which has just had the wettest April for 100 years, I would have to admit that yes, it has been driven through puddles. This apparently, may be the cause!!!! I may not be an automotive engineer but, in my humble opinion if the Hyundai i30 is supposed to be driven only in dry conditions, then I would suggest that it should only be sold in particularly arid countries and certainly not in the UK which is quite prone to rain. Richmond Hyundai told me that this is not going to be covered by warranty as the clutch is showing wear and therefore cannot be a warranty claim. The clutch is showing wear? I'm sure all clutches that have been installed in a car will show wear if the car has been used at all, it is a part that is designed to wear. This is nothing to do with clutch wear, it is to do with the clutch FAILING due to a design fault or manufacturing defect, or is it normal for the clutch to “weld” itself to the pressure plate with rust? So, Richmond Hyundai want me to pay £630.00 to repair this failure, which I absolutely refuse to do. They asked me to authorise them to put the car back together, so that this cost can then be fully incurred. I will not. If this is how they treat customers, when their clutch fails due to being rusted to the pressure plate, even though it is only 3 years old, done 18,000 miles, is in daily use and has never been in a flood, then I will be obliged to take whatever action necessary to get this resolved satisfactorily and to inform other Hyundai customers and potential customers of A. this "dry use only" clutch problem and B. The way Richmond Hyundai and Hyundai UK deal with issues like this. I will also take this to the Trading Standards and if necessary to court as I absolutely refuse, on principal, to pay for what is obviously either a design fault, manufacturing defect or downright shoddy manufacturing or materials. I have spoken to Hyundai UK’s customer care department and after speaking to Richmond Hyundai Portsmouth, they have also refused a warranty claim.

Hi all, Some advice please if anyone can I do not know where to go with this. I purchased a second hand car from a main dealer last year. All bells and whistles regarding warranty key care etc etc. the car is on a 06 plate and has covered less the 55k on the clock. has full main dealer history etc. The car broke down with a high pressure fuel pump failure (diesel pump) and the total cost of repair is £4200 The aa will only cover £2000 of the cost refusing to pay for clamps and clasps and any pipe work for the repair and also wont cover for the fuel tank. They will only cover £35 hourly rate. The main dealer where I purchased the car have basically said "tough" speak to the warranty people. we still owe over £5000 on the car on finance believing we would have 3 years of peace of mind motoring. I feel extremely ripped off right about now. Does anyone know where I stand with this as I can not believe I have to fork out another 2k for this car! thanks in advance

Hi all, I hope someone can offer me some advice as I am getting very confused! I have had a Samsung Galaxy S3 on contract from Vodafone UK for about 6 months. It has developed a crack in the plastic above the charging port (which is apparently a known manufacturing fault with the early handsets) and I have been attempting to get it repaired via Vodafone UK and Samsung UK (Vodafone currently has it in one of their repair centres). Both Samsung and Vodafone refuse to help me and claim that the crack is physical damage. It isn't, because it is a known issue... I have been reading up about the sales of goods act, and I have noticed that before 6 months the burder of proof to prove that it is a manufacturing fault is on them and not you. However, all this is occurring at just before and just after 6 months... So I have these questions. My 6 month mark (if I am correct, I need to check with Vodafone) is: 7/12/12. I think I sent the phone in around 13/12/12, but I'm pretty sure I reported the fault before then (I can check with Vodafone for this). If I reported the fault before the 6 month mark, would that be considered to be before 6 months within the sales of goods act? Additionally, after I received my handset there was a problem with it (terrible screen) and I had it replaced. I think it took around 2 weeks to receive a replacement. Would I have had a "new" 6 month period in which the sales of goods act covers me against having to prove issues like this? If so, this puts me well with in the period and I can start a proper complains procedure. I am paying a lot of money for this phone over the course of the contract, and Samsung get away with a lot of issues on their recent phones(and they really shouldn't), so I'm starting to get angry here. I'm actually considering taking it further if I do not get anywhere via email. But I need to know the answers to my two questions above before I can proceed! Thanks very much, Richard

Would a handbrake be covered by an arnold clark warranty ? Had the car for less than a year , i know the foot brake is not covered but wondering about the hand brake..

Good Morning, I have a simple question but has a long sub plot! On 15th November last year we picked up our 07 plate Astra 1.7 Diesel from CarCraft in Chertsey, we declined to take out the extra warranty so had the standard 1 year. We have had no problems with the car at all, the free service was booked in with no problems before the 6 month limit and the car passed its MOT. Fast forward to Thursday 15th November this year 6.00 pm, car still running perfect, my wife is taking my son to football and I get a phone call - basically the car has died - all warning lights came on so my wife pulled over to hard shoulder. Remembering we had free RAC cover through CarCraft I called them up, that's when i discovered it was a year to the day we got the car ! Luckily the RAC membership expired at midnight so after 20 mins the car was recovered to a garage. The fault is diagnosed as an alternator - cost £420 . Phoned CarCraft that evening but got no response so my wife send them an email to at least 'log' the problem as of course the years warranty was up on this day. Wife got a phone call from CarCraft the next day - "Sorry the warranty ran out at 12.00 midday yesterday !" So hard luck (they didn't say that last bit!) Couple of points, Is this 12.00 midday cut off time right ? Technically as we picked the car up at about 6.30 pm a year ago surely the warranty had half an hour to run ?! Would have been nice to have been offered a good will (or hard luck) gesture as the car broke down bang on the 365 days ! £ 420 is a lot of money just before Christmas so i'd like to find out if the warranty cut off time is correct. John

About 4 years ago I asked for a quote to install a stairlift. The cost would be £5400 as the stairs curve and we'd need an automatic rail extension at the bottom. This was totally beyond us as I had naively thought that the cost would be about £1800. I apologized to the rep as I wasn't trying to haggle but there was just no way we could afford it. In the days after he'd been, the company phoned frequently, reducing the price all the time and when they offered £3100 I said yes as it was a necessity. I thought that we'd just have to manage the costs and I felt that the company had tried to be helpful. After the installation I kept getting calls to see if I was happy, did I really need the lift and would I like to buy the maintenance contract for £1400. This was happening at least 3 times per week and when we'd had to call the engineers out at least 6 or 7 times in the normal warranty period and the end of that was getting close I got in touch with the company and told them I'd take it to the Daily Express Crusader. They responded by giving me another years cover and they stopped the calls. Last week on coming down on the stairlift it lent severly to one side to lean to the same downward angle as the stairs. It stopped midway, the extension bar was down blocking the front door and it was difficult to get off of. I telephoned the helpline and was told that they would arrange for an engineer that day. I got a call from them a few minutes later to say that they didn't realise that I didn't have the service contract so they'd put me through to that department to discuss the "options". The man on the phone said that for £145 + parts someone could come out within 14 days, for £285 + parts they could come in 7 days and the lift would get a service as well or the option he recommended was for me to pay £1495 and this call out would be covered, the lift would get an annual service and so would any more callouts including parts and labour for 4 years. Is this how all stairlift companies operate?

Hi, i have a BMW E61 2008 and i bought this car 2 years ago. I recently took out the warranty from car protect as i had a call from them earlier this year and they sounded pretty good () I specifically asked them if they covered air suspension and the lad their said he does, so i took his name and details of the call down i.e. time, date and caller. A few days ago my air suspension pump has failed and i have got it diagnosed from bmw. I called Car protect and they said they dont cover the air suspension pump! i had a right go at them saying that the car has only air suspension and no other type, therefore it should be classed as suspension and be fixed under that! They disagreed and so i will be calling trading standards as they claims to cover suspension but my car has air suspension so they have mis-sold me the policy and i should get it fixed or have my premiums returned!

I've had an I pod touch for around ten months now and recently the rubber which holds the screen to the back came away and now the front and back are not connected properly. I checked my warranty online with apple and was able to send the Ipod touch away for repair. This part was very efficient but I received the ipod touch back today and it has not been repaired. Apple have said "A diagnostic evaluation has determined that your ipod requires service because of and external cause such as accidental damage."- This is not true. I've looked after my ipod really well and have never dropped it or anything like this. Looking at the damage to me it is clearly a flaw with the way it is made. In essence I would like to know if there is any point in disputing their diagnostic evaluation and if so how to do it? I only have until the 24th of December when my warranty runs out. My other concern is that the inside of the ipod is not protected as the seal has come away so obviously I don't want to use it in case the inside gets damaged. I use my ipod everyday for a diary, emails etc so this has really annoyed me. They have said I can pay to have it fixed which I would do if it was my fault and out of warranty. What is the point in having Warranty if companies can decide that it's damage is caused by the user at whim!? Any help would be appreciated.

Hello all I have had a problem with my laptop, I bought it 19th December 2011 and Its broken a few times. The first time was the hinges were lifting the bezel up from the plastic, making it creaky and dangerous, I phoned lenovo up and had them bits sorted out in April 2012. On 26th September My lenovo just wouldnt turn on, I took it back to where I bought it, and they sent it off to Lenovo for the second time this year to have it repaired. I got it back 15th October 2012 with a replacement motherboard, but they forgot my battery.I went back to the shop who sold it to me and they phoned lenovo up and asked for either my battery back or a replacement, as it was sent away as a whole machine. Yesterday (23rd) the shop phoned me up and said my battery had arrived, it wasnt a new one but I werent fussed as long as I could use it. Popped it into my computer, and it werent recognising it. Now this morning (24th) I turned my computer on after leaving it on charge and it wouldnt turn on. Took it back to the shop, and they said it's the motherboard again, as it's exactly the same issue as before. Now my main concern is Lenovo want to book it in for repair AGAIN, and the last time they had it, it took 19 days to repair, and as I do alot of database work, I cant afford to keep losing my computer for a fortnight.Plus that's two times the machine has died on me. Is there anything that I can do to tell them that Im fed up of having my business lost due to their faulty machines? I dont particularly want to buy a new machine if this thing breaks as soon as my 12 month warranty expires.. Any help or suggestions would be amazing, Im not all too smart with this stuff!

Hi, I purchased a TV about 3 years ago from Comet, The tv at the time cost me £700, I purchased the Total Product Cover warranty which also covers accidental damage, 2 weeks ago I was moving the tv to another room and it slipped out my ends, to cut a long story short it was damaged, So I phoned up and the engineers came, took it and I phoned in today to check progress and they said they've written it off and will replace it. Here's my issue, I said that was fine but they offered me a replacement tv which I did not like, They stated I could take the replacement or vouchers BUT they would only give me vouchers for £530 as that was the equivalent model price. I was told when I purchased the warranty that if vouchers would be issued it would be to the value of the purchase price (£700). in my T&C's it states this: "If you choose not to accept this replacement, we may offer an alternative of the same current value, or Comet vouchers to the value of the advised replacement. Should a replacement model not be available you will be given Comet vouchers up to the purchase price of the insured product. This is at our sole discretion.The value will always be limited to the original purchase price." I asked them for the vouchers for original price so I can purchase a Tv that I actually liked and they refused. I'm not going to accept £530 when I insured for £700, is there anyone that had a similar issue or can help?

I bought a 2004 BMW 330CD in April 2011 from a dealer, and paid extra for a 2 year warranty from A1 Approved, I also paid an additional premium for "Turbo cover". In August 2011 I had a minor problem with a brake caliper and the warranty was honoured. In July this year the turbo on the car catastrophically failed (with loud noises and lots of smoke). I stopped the car immediately, and had it recovered to a local garage. When the assessor came out to see it, he spent a couple of minutes testing to see if the shaft was broken (it wasn't), and left the garage with the impression that all was fine and the claim would be approved. I didn't hear anything for a couple of days, and when I chased the claim up I was told that it was wear and tear and therefore not covered, leaving me with a large repair bill. The exclusion on the policy states "normal and progressive wear and tear", there was nothing normal or progressive about the failure. It was instantaneous and catastrophic. Having spoken to several mechanics on this issue, the consensus is that the turbo is not a serviceable item, and would not "normally" fail, also that as the shaft is not broken, the probable cause is bearing collapse. I have contacted A1 Approved with this information, but they still don't want to know, and continue to dispute my claim. Does anyone have any previous experience of this company, and any suggestions to where I can take this next?

I purchased a Chevrolet Captiva in November last year from a Chevrolet dealership.It is still under the manufacturers 3 year warranty,expiring on 23rd September 2012 and its service plan is up to date.The vehicle has been garaged since March 31st 2012. My problem is that,on coming to start the vehicle 2 weeks ago I found the battery to be flat.I popped the bonnet from inside the vehicle,released the bonnet mechanism and began to raise the bonnet.The bonnet is on gas compressed struts and so raises its self from about half way up. In doing so damage has been caused to the bonnet and wing on the drivers side. I have taken the vehicle in to the Chevrolet dealer who have inspected the vehicle and concluded that it is not a warrantable fault as they can see nothing that would have caused this to occur and it must have been caused by an external occurrence,in their opinion something heavy has fallen on the bonnet.My argument being that their must have been a fault in order for this to happen in the first place. I have now been advised by the dealer that I need to get an engineers report from a 3rd party and report their findings back to the dealer before anything else will be done.I have tried various searches to find similar incidents but have been unsuccessful thus far,One of my concerns is that the warranty expires in 2 weeks time.Any help will be most appreciated as I am at a loss. Thank you.

Hi there, I bought a 2nd hand car in Robins & Day in Hanwell. It is a Peugeot 207 dated from 2007 and 30000miles, early June. Within the first 2 weeks a bunch of issues came up, 3 small ones and 1 big one. The procedure took over 2 months and I was told: -The 1 year warranty doesn't work because the warranty people say that the problem was there when I bought the car -The sales department refuse to pay because the problem wasn't there when i bought the car. I paid this car £6000 and I did not cause those problems. Why should I be paying for it? The funny thing is, the warranty accepted to cover 1 of the small problems, the sale department 2 of the small one and of course no one want to pay for the big one. And the 3 small problems have only been fixed yesterday. Meaning it took 3 months for them to do something. Now I want to fight the fact that they refuse to fix the biggest problem, which, I am sure, the more I use the car, affects the rest of the car and will cause other parts to fail soon. Any suggestion?

I don't know whether I am in the right forum, apologies if not. I bought a Garmin Nuvi Satav from John Lewis and purchased their extended warranty for the 3 years. For some months before this ran out it was taking 10 minutes to turn on which was annoying but we coped as it still worked once it did turn on. I have mental health issues and find communication difficult due to extreme social anxiety and am registered disabled under mental health. Eventually though before the warranty expired I contacted the JL extended warranty company and they collected the SatNav to repair it. It came back but though it would turn on straight away so the original fault seemed fixed, it turned itself off every couple of minutes which rendered it useless if someone else wasn't in the car to reset it as obviously the driver can't do it. It went back again, and again came back with the same fault. It went back a 3rd time and they considered replacing it but decided to repair it. Unfortunately when it was returned I was extremely unwell and didn't leave the house and so it was over a month before I was able to try it out and it still has the same fault repeatedly turning off every few minutes rendering it useless. So from the moment I sent it off with a fault, it has never worked and in fact is in a worse state than when I sent it off originally as at least once the 10 minutes start up time was over it worked ok. I have contacted the extended warranty company and they say too much time has elapsed and they won't now repair it. The extended warranty then appears to have been useless and it has not worked since I sent it off originally the first time. Do I have any rights, or because I left it so long before checking the 3rd repair was successful, have I lost all those rights? I can't afford a new one so this is my only hope. What a waste of money that £39 extended warranty was!

Hi, I hope you guys can help, i was looking on the internet for answers and found this thread "316924-2005-Ford-Focus-TDCi.-Turbo-issues-new-engine-required" (sorry cant post the link) so i thought i would start one about my problem. I bought a used Focus from an authorised FORD dealer at the end of October '11. I took the extended warranty coverage option at a cost of approx £400 for a year. After 5 months the turbo blew and the garage replaced it with a new one as a warranty job. about 2000 miles later it blew again and this time the garage put a new one on and changed the vacuum pump (i think) as well as do a complete flush of the engine etc etc (i think they were following that Technical bulletin referred to in the other thread this second time) The garage did this work themselves and it wasnt paid for by Ford protect under warranty. I can only assume the garage felt they hadnt done the first one right. 2000 miles turbo blows again, its now June '12 .... this time the garage told me that it would have to be a new engine and FORD technical dept agreed with the service manager on this, FORD said the engine had to be stripped and inspected, when it was inspected FORD said that it was a build up of carbon and therefore warranty wouldnt cover this. I still havent had the issue resolved and have been without my car this whole time, although the garage did give me a courtesy car which i am still driving. The garage was in discussions with FORD and say that FORD as a goodwill gesture have now agreed to pay for a second hand engine, they have sourced one with 65000 miles (5k more than my old one) I said i wasnt happy with this and want a new engine, this second hand engine will come with a 3 month warranty which they say will take me beyond my warranty anyway, i have warranty cover up until september but from my perspective i had a car for 5 months of a 12 month warranty period where it worked the rest of the time the car has in effect been broken. My questions are : - Can FORD really do a warranty job with a second hand engine and not a new one, they say this engine will put me back to where i was but i dont see it that way, i will have an engine that i know nothing about that could break in 3 months time or have reduced power etc etc and have no protection - where would i stand legally challenging this as the car had a full service history from FORD authorised dealer, i bought the car from same dealer, paid for extended warranty and car didnt make it to its first service and lasted 5 months before it started blowing turbos ... can i force them to give me a new engine? Any help would be greatly appreciated, i am getting the run around and its taking up a lot of time and causing a lot of stress. ownership of the problem seems to bounce between FORD and the dealer cheers john

We bought a washer dryer from a relative who had only purchased it 4 months ago. He doesnt know where the machine was bought as his other half had purchased it and was probably bought on her card. (They split up and not on talking terms) The machine now has a fault. So no receipt, although the warranty registration card was blank and we registered our details online. Am i right in thinking that because we bought second hand the warranty is void?

Hello i brought a Beko washing machine on 05/10/2010 and decided to take out the Dixons mastercare extended 5 year warranty. Unsurprisingly the machine developed a fault on the 28th june. I called the hotline number and had to wait a week for an engineer to come out and "fix" the problem. He ran a cycle of tests and declared the machine good to use . After trying to do a wash after he had left it became apparent that the fault was still in tact, the engineer had in fact fixed nothing. Back on the phone and a week later a second engineer turns up, tells me he replaced the pump and didn't know why the first engineer hadn't already done this as it was an obvious problem. Off up the road he goes we try to do another wash and this time a different fault has developed, the machine starts it's cycle, fills up with water and then stops! .. ...back on the phone again to take another date for engineer number three who after another five days makes a complete no show!... ..back on the phone again, this time to be told that due to a system "error" our appointment has been cancelled and that the next one available is five days away which currently leaves us (still) three and a half weeks with a washing machine that is still not guaranteed to be repaired .. ...at my wits end and the family can't wash their clothes completely hopeless experience from this company and endless fobbing off from their condescending /patronising customer service, never again, do yourself a favor and avoid it too it's cheaper and less grief to buy a new washer!

Hi, I am looking for some advice and help. In 2007 I purchased a Car from Approved Car Finance in Maidstone. I brought a Ford Focus, which was supposed to be about £6,900 but with interest and finance etc, worked out to £301 a month over 62 months! I know I was silly to go to 1 of these places, but with a bad credit history and a young child, wanted a safe, modern, reliable car, so never really had much of a choice. The total amout to pay back is well over £18,000 for a car that was worth £6,900. I split with my partner early last year and have found the payments hard to make, obviously there were 2 incomes, Tax credits ect when I took out the finance for this, and since then I now just have my income, and increased outgoings as I now pay for my daughter + other expenses. I have phoned Approved (The Funding Corp.) which supplied the finance to ask about reduced payments, but am told that the payments are set and they don't allow reduced payments, if i am late with a payment etc, i get phone calls etc, threating to reposses the car, within 14 -17 days, as the loan was secured on the car. Basically I have paid off over £14,000 on this car and have on the last statement £4,700 to pay off. I don't want to loose the car as i might as well of chucked this money down the drain and need the car to get to see my daughter and for work etc. What i would like to know is would they have to go to court to get a repossesion order and would a judge grant it, bearing in mind the amount paid off and owed? I have told them on many occasions, that it's not that i don't want to pay, it's a case of needing more time. Also when i took out the car, I was lied to by the salesman and this has been proved in a compliant i made to The Funding Corp that they upheld, I was also sold an insurance for the car against M.O.T failure, Tyres etc, and was told it was for all the time i was paying for the car. When i came to use it because of a puncture in the side wall of a tyre, I found it only lasted for 3yrs and expired last year and that to qualify the car had to be serviced every 6000 miles at a main dealer, to have the service book stamped. Had this been explained at the time, i would never of took this policy as I have a couple of friends that were mechanics that take care of my servicing etc, but don't actaully work in a garage so i never would of got the book stamped which would of made the policy worthless! Is there any company that would fight to get my money back on this policy? The insurances which i was told was mot and gaps, although on contract it doesn't state them seperate, just states insurance is £3,309. Also the contract doesn't show that i paid £20 deposit although i have paperwork from the actual branch at Maidstone showing i did. Also my contract was not signed on behalf of T.F.C until 23/5/07 when i actually signed and brought it on the 17/5/07 if anyone could help and point me in the right direction i would be grateful. Sorry for the long questions!