I lodged a formal, written complaint with BG on 11 February 2014, and only had some kind of response today by telephone (this was only due to me chasing it up several times since) My complaint specifically relates to a Homecare agreement that I took out with them (EnergyExtra400) and that I believe that they have never carried out an annual service fully and properly. So much so, a Corgi engineer who came out to look at the boiler last month after a reported fault, condemned it as the flue was not connected properly to the boiler and it was his professional opinion that it had never been fitted right since day one. BG attended my property and carried out all the necessary repair work and restored my heating and hot water. They say now that I agreed that by them restoring the heat and hot water meant that that brought the matter to a close. My complaint now is that no annual service carried out by BG was done so properly, so much so that the 2013 annual service showed that the carbon monoxide alarm was already fitted and subsequently tested. There was no such alarm and has never been one; indeed the work that was carried out by them this year, on the work sheet a carbon monoxide alarm was advised. The 2013 service took 20 minutes with no word from the engineer as to what he had done, even though BG say that an annual service should take "between 45 minutes and an hour" He said that all appliance flueing was safe. It clearly wasn't. Basically, do I have a case here?

I'm after some advice please. We have recently been contacted by Advantis Credit on behalf of British Gas for 73.33. I have asked them to provide the billing period for the bill which they have. The billing period is 16/04/2007 - 19/05/2009. I was originally given a date where the last digit in the end date, that of 19/05/2009, read as 19/05/200r. I asked them for a better copy of the date but informed them that the start date, that of 16/04/2007, falls a few months after we sold the property. We sold the property in December 2006. However, it appears that my wife has made payment to this debt some years back, as we assumed it was our debt, but given the dates it appears that the money they were given was for a debt that is not ours. Could anyone please let me know what to do next? Advantis appear to have no interest in listening to us and if the debt is not ours then what are our chances of getting the money paid back? Thanks Lee

Hi, A client has approached us (the advice centre I work for) claiming that British Gas are charging him merely for having a gas pipe enter his privately rented flat. The client says that, even though he has no gas appliances, no meter and no account with British Gas, the company is charging him because they say that the pipe to his property has to be maintained. The pipe is "capped". The client says he has lived there for 16 years and this is the first time BG have attempted to charge him. According to client BG told him they only introduced this in September last year. No-one in the office has ever heard of such a charge before. Can this be correct? Obviously, if true, the charge should be made to the property owner, not the tenant? Has anyone else been charged in this way? Thanks in advance for any info

How to read your Electicity or Gas Meter please choose from the following PDFs: How to Read your Electricity Meter.pdf How to Read your Gas Meter.pdf Before Printing the PDF TIP If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following: Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out). Note: This will save you Ink & Paper

I’m hoping someone is able to help me. Back in August 2010 I British Gas adviser knocked on my door and offered me savings on both my gas and electric if I was to transfer to them from Scottish power I decided to do so and settled my accounts accordingly, however after a few weeks I then had a Scottish power representative knock on my door asking why I’d left them I explained what happened when the British Gas representative came around he then went on to show my how in fact my bills would actually increase by transferring to British gas at that stage I decided I was going to transfer back to Scottish power, after a few weeks I received a letter to settled my account in October 2010 which made me now a Scottish power customer and owing no money to either company. Now this is where things become difficult. Everything was fine but then at the beginning of November 2010 I received a welcome to British Gas letter I phoned Scottish power to see why British Gas had sent me this letter and they told me British Gas had been in touch saying I’d signed back with them but I hadn't authorised any change to my supplier Scottish Power told me it was too late to stop this change from happening but what they would do was get in touch with British Gas and do another swap back to them, after speaking with Scottish Power I spoke with British Gas telling them I hadn't authorised them to take over my Gas and Electric to which they apologised and said they would investigate and get back to me. I then received a final bill from Scottish Power and I rang them and informed them what had happened and that I was coming back as I hadn't authorised the swap and they agreed to put the final bill onto the new account as I was previously paying by direct debit a nd was going back to them on a direct debit. Going back to British gas I have never heard anything from them regarding this matter and in fact I’d forgotten all about it. The problems now come because I’m after moving my mortgage I thought I’d check my credit files before I did and on it are 3 Defaults 2 from British Gas (Gas and Electric) and 1 from Scottish Power. British Gas are saying they sent me final bills to an incorrect email address and I had assumed the Scottish Power final bill had been put onto my new account as agreed and when I tried to ring them regarding this they said they had no accounts from me owing money that they were all settled, I applied to Experian to get the default removed but have just had an email from Experian saying that Scottish Power had been in touch saying I do owe the money now. Can anyone advise me if I have any rights and if I can get these defaults removed, I don't dispute that this money is owed but I do dispute that with the confusion and circumstances that I failed to make reasonable steps to sort them out. Kind regards

just a bit confused at the moment, my mother recently put £10 of credit onto our gas meter and usually we get about £3.50 of credit and the £6 emergency is paid back.. but this time round we got the £3.50~ of credit but the LCD states "emergency credit used" when it had just been repaid, this is the first time it's happened.. does anyone have a clue why it won't allow us to use emergency credit? cheers

Hi ya Coggers I'm looking for some advice regarding a gas bill. To my amazement there is a 400% increase over a 6 months period. I have tried to get B.G. to cooperate with me but to be honest, this will only so far with me if they themselves don't return the compliments including return of phone calls. I then notice the later part of last year that they increase the D/D to compensate the difference. There was 2 payments taken from my bank account without at any time of notice, which came to a total of over £300. Lucky I had much funds in the acc. at the time, if not I would had occurred charges for 1st time ever. Now since b4 Xmas this has seriously effected my credit score which is effecting my business. When it comes to finance I am very punctual but I fully refuse to pay a bill I don't recognize especially to those that don't show any courtesy. So if there is anyone with similar knowledge as this I would be immensely grateful for advice.

Hi all, British gas are trying to rip us off . We gave them an actual meter reading and they sent us a bill saying that we owed £332 we then payed £150 off the bill,they then sent us an up to date bill saying that we owed £182 then 5 days after receiving this amended bill they sent us another bill saying that we owed £277. My partner then telephoned B G to ask why we had received a bill for £277 and even they couldn't explain why and said that they would find out why and ring us back. They didn't ring us back and so my partner called back again 2 days later only to be fobbed off again saying that, that's the amount we owe and no explanation. Can anyone advise on what to do next please ?

I am in the process of buying a business. The current owner (the seller) has allowed me to begin trading at the business until the paperwork has been complete. I have been there for a month and the lease is nearly complete A company named Face 2 Face (authorized officers of British Gas) have issued me with a warrant notification stating they will be applying for a warrant to enter the business and disconnecting the supply. They have given me details on where the court is etc and the time of hearing. Is there any way I can stop this from happening? I'm currently in the business, waiting for the lease to be finalized. The current owner owes British Gas money but I will be the new owner of the business soon. Any help on this would be greatly appreciated

I've had a final bill from Sainsburys Energy (Dual Fuel) as I've changed provider and the amount they are asking for are ludicrous. I had a bill on the 19 Dec 13, then 09 Jan and finally 10 Jan 14. They say I owe them just over £330 for approx 40 odd days gas and electricity. Has anyone else had this type of problem, I was planning on ringing customer services tomorrow for a full breakdown of everything paid and usage etc before any money gets paid to them. If I'd have known it was going to be so much hard work changing supplier I wouldn't have bothered. I'm sure it was a lot less painless the last time I changed suppliers. Ta PM

Hi Guys I'm looking for a bit of advice and I hope someone out there will be able to help me. Here goes with my story: I moved into a rented Housing Association flat 3 years ago, the reason I moved there in the first place was because I was unfortunate to have been broken into in my previous flat so the housing association moved me. My previous Gas supplier for my old flat was Scottish Gas and I paid by direct debit, I filled in the online form to say I was moving and provided my new address etc. I received various communications saying my account was almost up and running etc. A few month had passed and I noticed my direct debit had stopped coming out my bank. I went back to Scottish Gas and this was the start of a long saga of going round the houses with various suppliers as to who supplies my flat. To be fair to Scottish Gas they where helpful and asked me for various pieces of information which I sent them, make model, serial number, I have even sent them pictures of the meter but to no avail. At one point I was told I had 2 meters registered, then I was told it was Southern Electric so tried them but they say its not them and so it continues. the last contact I had from Scottish Gas was in 2012 and I had to resend them pictures of my meter but still nothing came of it. Out of the blue in September I got a letter from Scottish Power addressed to "The Occupier" saying they wanted to do a meter inspection and if I didn't get back to them within seven days they would gain entry to my property. I received the letter on a Friday after work and was going on holiday on the Monday for 2 weeks so would be out of the country. I emailed them to say I wouldn't be here and that I had been dealing previous with Scottish Gas and sent them on the emails and pictures that I had previously sent to Scottish Gas so they could see the communication trail. I was told to contact them when I came back to arrange a date. When I got back phoned to make my appointment only to be told I'm not with Scottish Gas and my supplier was N Power even thought they sent me a letter argh.. After looking online I found a number to call about who my gas supplier was and phoned it to be told it was indeed Scottish Power and they gave me my meter reference point number. Back I went to Scottish Power who now said they were my supplier, finally I thought thank god I'm getting somewhere. I arranged a meter inspection thinking this will solve all my problems and I might some day receive a bill but sadly not, nobody turned up on the day of the inspection which was a Saturday between 8 - 12. I got back in contact again to let them know nobody turned up. I work in the TV industry so its not easy for me to get time off work. I arranged a second appointment again on a Saturday between 8 - 12 and again nobody turned up. I chased again for another appointment, which was yesterday and eventually someone did turn up. The guy was in my flat about couple of mins max, and said the meter I have in my flat is not the one they have on record of what I'm supposed to have, he called and gave someone the number and said he would wait in his van and come and let me know when they call him back. He came back in a couple of mins later and said I am meant to have a pre payment meter but its OK Scottish Power and going to take this on and fit me a new meter and I'll get a letter as they when they are going to come and fit this. He said someone must have got it swapped at some point over the years. Great I though finally getting somewhere. Today I got a letter in the post from Scottish Power and opened it thinking this must be my letter about me getting a new meter. When I opened it I noticed it wasn't actually addressed to me but someone else I'm presuming a previous tenant. Its a bill for the inspection of £244.10 "The enclosed bill is issued in connection with our visit on 20/12/13 when we remedied the irregularity which we found. You should already be aware of the circumstances, but a brief description of what I am referring to is given in the footnote - footnote says "METER INTERFERENCE" "We could have disconnected your supply as a result of what we have found, but decided against doing so on this occasion." "However, we will be carrying out a check on the condition of the metering and associated equipment at a future date and if we find that it has been tampered with the supply with be disconnected. This will be done irrespective of your circumstances and any inconvenience which might result" The bill reads: Cost associated with inspection carried out on 20/12/13 Total Cost £244.10 Balance added to account £244.10 this advise is for cost incurred only The gas charges will be considered later and a bill will be issued if appropriate. Help where do I start with all this? I've never touched the meter it was already there when I moved in, I've got a dry meter but from what I gather from the inspection I should have a prepayment. Where do I stand with this? I'm not taking the blame for that meter and £244.10 for someone to come out for less than 5 mins is ridiculous considering they failed to turn up for 2 of the appointments. I've still got most of my emails to Scottish Gas with the pictures I sent them. Why would I have contact them if I had swapped the meter, makes no sense and I'm just really annoyed about it now. How would they work out how much I owe then for my gas supply if they have a record of my flat having a different type of meter. the account they have added the inspection fee to isn't even mine as I've never had an account with them as yet. Its so infuriating, I've never been so keen to pay any bill in my life and finally thought I was getting someone where. Any help much appreciated.

Hi my mother in law is in her late 70's and has poor health including serious heart problems. British gas keep ringing her as they say she is in debt with her gas bill - she owes them about £250. They are insisting that she pay £85 every two weeks and it must be on a friday or she is classes as breaking the agreement - They even threatened to fit a card meter even though she has limited mobility and cannot get to the outside meter easily to put credit on. She refused a card meter but struggles to pay the payments as demanded by them. She then told me she has overpaid her electricity by OVER £300!!! She has asked them to clear the gas bill from her electricity overpayment and they refused. How can they say she in debt with them when they owe her money. She keeps trying to phone them up but after waiting over 20 minutes she gives up. I have suggested that she waits till they phone her next time and ask again that the gas balance be cleared by the electricity overpayment but she is scared that they will fit a card meter. Where does she stand and did I give her the correct advice?

I have an oral warning from an staff of BG revenue protection team to cut off my gas supply if I do not pay £9k by Wednesday. He changed to £10k after my so many calls to him in the past few days. I was accused to tamper their gas meter which is located in my shop unlocked in a cabinet, that I do not do. I was showed the proof of tampering by a company called scienco in Bristol. Ok, the story is that. a year or 2 ago, there was a BG guy came and asked to see the meter. So he was shown where the meter was and was left alone. After 5 minutes or more, I was wondering what he was doing and taking so much time there. I went out to ask him and he said the blue seal on top of the clock of the meter had sign of being tampered. so I checked it and told him there was no scratch as he told me. I asked a friend of mine and my wife to look at it. They all said there was nothing, no mark. then he said to me the meter seemed not working cos it did not move while he was there looking at it. so what he would do is to have the meter taken away for test and I would be informed. Since then, there was no letter from BG and everything was forgotten. Two months ago, there were 2 BG guys came to my shop to ask to see the meter. So they were showed to the meter. I was alone at the shop and staying with them at the very beginning after they arrived. I mentioned what happened the previous visit by their colleague. I told them about the blue seal on top of the clock of the meter. and i even put my finger on it to show them. And they told me it seemed fine to them but they need to inspect it thoroughly. I left them and went back to do my work. When I looked out from inside of my shop. I noticed 1 of the guy was pushing very hard on something with his whole body. I thought it was weird so went to ask them what they were doing. They said he was getting an imprint of the serial number on the top of the seal with something like a blue tac. Actually I saw him doing that when I was looking at them. Before they left, I was told it seemed the meter was in good condition. He found nothing suspicious but to be sure the meter would be taken away for test to find out if it was slow. Then I told them it was ok. I did not check the meter at all cos i was so busy then and also of the guys' assurance of the state of the meter. a week or 2 later, 1 of the BG guy came back and asked the meter to be taken away straight away. I told him no because my shop was about to open in an hour and I needed gas to do preparation. I told him off why he did not send me a letter to arrange it and he said he did. I had never received any letter from him whatsoever. So he called me sometimes later and we arrange the date. My wife was so suspicious about it so she called BG on the following to confirm about the meter removal. They came back on 26/11/13 and took away the meter and replaced it with a new 1. Even then the BG guy still kept on telling me the meter seemed ok. as far as he said there was no damage of the blue seal. Last week, the BG guy came to my shop and showed me the report. It clearly showed there were damage of the blue seal and a scratch on a metal which was said inside the meter. I was so shocked because I did not do it. My mind was blank and he went to give me an estimate how much gas I STOLE for the last 6 years. He said a figure which was more than £6k. of cos I stard to challenge him about the tampering and the estimate. Then he was so pixxed off and he changed the estimate to nearly £9k. Then he left with an oral warning, pay up or cut off on wednesday. and he did not even give me any statement or invoice of the estimate and the warning letter too. He demanded me to pay to him directly. I told him I had not have £9k in my saving and i needed to arrange with BG about the payment. But he said there was nothing to do with BG and i had to pay him with cash or visa card but no cheque allowed. we started to get panic and angry. what can we do? pay up the amount that I do not owe or let them to ruin my business with no gas.

Please can someone help us? We are sick of BG and their letters/emails saying we have cancelled our payment plan with them when we have not. We are in arrears on both Gas and Electric since Pete ( Bobcat ) lost his job and have never caught up so we pay them £15 every 2 weeks for gas and £15 for electric, never miss a payment, have got receipts but they keep saying we have cancelled the plan! The latest sage is they are now demanding we pay £36 on both every two weeks. The told us that as long as we did not miss any payments that we would not get any more letters or email demanding payment but they keep sending them. had one today from a Annette Hardcastle. We just can not afford any more even though Pete is now working he is on low wage and we get no benefits at all. We are sick of this and do not know where to turn as we have not missed a payment, we only ever write or email them not phone, please if anyone can help it would be much appreciated Sorry for being so long Sandy ( Bob cat's o/h )

Hello again guys, I now have another problem with a different company and as you can guess from the title it is British Gas. I came home from work today to find a letter addressed to me from British Gas and I thought that was odd as I only have gas and it is a card meter. I thought it may just be a letter informing me that they wanted to rape my wallet further. How wrong was I, it was a letter stating I owe them £516.62, I have no idea were this figure came from as stated before I may use about £20 of gas every three month or so as it is only for the cooking and heating. the letter essentially says that I have fallen behind with my agreed weekly gas payments, I have NEVER had anything of the sort agreed with them and I have never owed them anything maybe the odd £5 of emergency credit but I put it back on within the next couple of days. I also noticed on the back of the letter were it showed the amount owed it also gave the date 07/03/2011 for when the meter was fitted, the meter was here well before that as it was here when I moved in and that was 01/01/2011. I have spoken to my Land Lady and she doesn't know anything about owed money from previous tenants but she will find out for me and also she also doesn't agree with the date they gave for the install as it was there when the people before me rented the place and I know who they were as they are my ex half brother and his other half and they did have money issues as we used to get a lot of debt letters but none relating to British Gas. So what would you suggest I do? I did try calling but due too my work hours I missed there opening hours and I won't be able to call till Monday. All help appreciated. Cheers

Hi there, I was wondering if I could get some advice. I'm really clueless about this kind of thing, so I really appreciate any help/guidance given. During this whole process, I just want to inform you that I have lived in 3 properties: PROPERTY A: Removed address Resident Since: 12 2007 To 10 2008 PROPERTY B: Removed address Resident Since: 10 2008 To 01 2009 PROPERTY C: Removed address Resident Since: 01 2009 To 01 2011 On 03/12/07 I moved into property A and opened my account with British Gas for dual fuel Gas and Electricity. All went well until I moved out in October 2008. When I moved out of property A, I received my final bill which I paid. I gave British Gas my forwarding address of property B. Apparently the final bill I received in property A, was for my Gas, and my Electricity bill was not sent until after I had moved out. I never received an Electricity bill from British Gas in my new property. British Gas also only give you 24 days before they start sending nasty letters. In 13/01/11 - While at property C, I received correspondence from First Locate to say that I owed them £177. I contacted British Gas to see if this was legitimate and it was so I paid it immediately. I've just gone and checked my Experian credit report and I can see that I've had a default on my account since 26/06/2009!!! Can someone advise if this is perfectly legal? I pay all my bills on time, and I've ended up with a default?? I've had no correspondence what so ever I spoke to Customer Service and they've said there is nothing that can be done because the bill was issued and never paid, but I never received anything... All advice would be great! Kind regards Simon

Hi guys, serious help needed please for a good friend. Here is the story:- BG have passed an account of a deceased person to UMS, and UMS are now threatening Magistrates Court to break in and fit card meter. I gave BG a reading when I moved in to the house, and have been paying my account on time. All I know is that the deceased's estate was in probate for about 2 years UMS are chasing a combined electric + gas dual fuel account, but they are chasing it in my name as I just happen to have the same surname as the deceased person!! What am I to do? This is driving me mental. I am disabled, with children, and the last thing I need is someone at my door.

Hi, I ran into a problem recently. My dad took over the business 2 months ago which he renewed his contract with British Gas at a good price ( i think) but because he doesnt speak good English i was speaking on his behalf and dealt with most of the stuff. 5 days ago, Tuesday night. I received a phone call from "Someone" calimed they were calling on from British gas ( which i asked again because the first them they said it i didnt hear it properly) and they said that my dad's energy account wasnt complete when we signed the contract so they are looking for info to completely set up the account. Then they give me so many info such as the meter number, the business register number, price i was charging at etc which gave the impression they were actually British gas since i only passed that kind of info to british gas before and not to any brokers or companies. THEY KNEW I HAVE A CONTRACT When i told my dad "who" is calling and asking for "info", he said i can deal with it since i singed the contract on his behalf with british gas and i know most of the stuff. some details given to "her they asked for bank details which i hesitated and i asked for what reason, they said "just to make sure you hold a vaild bank account" which i translated back to my Dad and he thought its fine to give them it. Then i got transfer to another guy where he just talked about the terms and condition in a fast pace which i thought i am just comfiring the terms and conditions with British gas again (at that moment, i still belived i was talking to british gas) After all that, he ened with "do you have any questions" I replied "no" He went "ok, you have a good day sir" then hang up the phone. THEN, i recevied a letter from Opus energy yesterday ( Saturday) saying my dad is in contract with them now for 3 years. Which we thought we never spoke to Opus before and never heard of them which left us stare blankly at the contract thinking WHAT IS GOING ON??? then the moment clicked, it must be the phone call on tuesdat night. now we are left with 2 gas contracts and dont know what to do. Opus doesnt open for the weekend so we have to wait until monday. Can someone give me advice of what to do? I read the fourm and there were a couple of people were in the exact in position as me right now. I would like to know how can i cancelled my contract with Opus because they are charging a MUCH higher price than british gas. How many people were successful in cancelling their contract? and if i cant, what would happen? PANICKING!!

Hi sorry to bother you but I needed a bit of advice on what to do regarding British Gas prepayment electric meter causing damage to all kitchen appliances - some work but not how they used to and others are completely broken down which being disabled are necessities to me. The sequences of the matter are as follows:- After 3 - 5 times of my electric meter [despite being in credit] tripping or without warning cutting off all electricity power to my property and following the damage it caused to my appliances in doing so I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same British Gas replied very quick, so credit where credit due, and following a few emails and telephone conversations sent an electrical engineer out to investigate the case - my son in law works as an electrical engineer for EON and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter in case any repercussions came of him doing although he advised that as far as he could see it could only be the prepayment meter that was the cause of the issues and appliance damages. British Gas Engineer came out and confirmed cause was old prepayment meter and immediately replaced it with a new meter he could not transfer the remaining credit shown on old meter onto new one but advised soon as I put credit on new key British Gas would transfer the credit amount owed to me from the old meter immediately. Of Course this never happened. When appointment was initially made Complaints Handler dealing with my matter also confirmed that i f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc then they would pay for the repair and replacement of any or all the appliances damaged caused by the same Following Engineers visit received email from Complaints Advisor from British Gas who was handling this case to ask me a number of questions about the damaged appliances which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion. I provided the information required without delay and received an out of office at the minute email from Complaint Handler On 06.11.13 received email from someone else firstly advising the complete opposite of what was initially told by person who had been dealing with this matter from the beginning as well as confirming that British Gas would not nor could be held liable for the replacement or repair of my appliances as per their Terms and Conditions Booklet which I have never been provided with by British Gas. I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas can this fact be used as evidence relating to the current matter I have kept all emails etc received in 2012 matter so can prove it to be correct also when engineer advised me that the fault was with British Gas electric meter there were 5 other people in my house at that time none of which are related to me Regardless of everything he offered me £25 to end this matter and I am in the process of telling him what he can do with this offer in polite terms of course My question is what should I do next ie Fight them or Give up . Need to let them know right away what I intend doing and whether I accept their resolution offer although personally I know what I would like to tell them not politely what or where they can shove their offer In the meantime kindly note that when I was coerced into switching to British Gas what I was advised about with regard charges, prices and other matters I have only recently found out was nor is not correct therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman when he sold me his company on my doorstep something I was not sure whether to include in my reply to British Gas' last email set out briefly above

Earlier this year I changed gas provider, I switched from British Gas to Npower. British gas arranged for my meter to be read on the day I changed provider. A few days later I received a huge £300 final Bill (I barely use £30 a month). After comparing the meter reading on the bill and that of my meter, they are completley different. I called British Gas and they refused to discuss the matter as a meter reading had been taken by a qualified meter reader. They just kept trying to get me to set up a payment plan. I called Npower who wouldn't help either. I wrote to british gas explaining everything and got the same response as the telephone call. I then started getting letters and calls from Moorcroft, we have exchanged a few letters with no joy. My final letter to moorcroft included photos of my meter clearly showing the reading, to this day my meter hasn't made it up to the reading British Gas applied to my account. I also requested £50 compensation for my time, costs and stress involved in trying to prove they are wrong. I recived a letter appologising and stating they were handing back the account to their client. Now today the letters have started coming from Collect Direct (UK) I really want to sort this out but none of this is my fault, I have supplied British gas with the meter reading I supplied to Npower and from which Npower have been billing me from. I told british gas to supply a new invoice upto that reading and I will pay it but they will not reply to my letters. Is there any advice on my options?

Please advise. Been ripped off good and proper. Bolier broke down. Called out these people. Got told engineer would call between 9-11am, engineer turned up at 13.20 late. Carried out a 15 minute inspection. I then signed a worksheet, he then left. I realised later that there had been a charge on the sheet which I hadn't spotted. £60 labour £12 Vat. I have since paid someone else to repair the boiler British Gas. Checked my bank £ 72 gone from account. Had to leave my bank details to confirm booking. Phoned these people to ask for a refund and they said phone tomorrow and speak to a manager. The company in question are HQ based in Essex.... Please advise:mad2::mad2::mad2:

im lookin for some advice please. i moved my electric to british gas last year so that i was gettin both gas and electric from same company. I live in 3 bedroomed mid terrace house and only my central heating is gas but everything else is electric. I have combi boiler. ( addin this info as some people may ask) When i moved to british gas, my balance was clear from scottish power i started with £o balance but i set up direct debit to pay £ 145 each month ( the same as i was payin scottish power each month to keep my balance clear) things have been going well but husband asks me why our electric is going up every month when we have no new electrical appliances, we dont use cooker or washin machine any more than usual etc.... i queried this with british gas saying i think there must be problem with meter and can they check it please just to assure me nothin is wrong.... .The quoted me over £300 to come check the meter so i refused. our electric been goin up and up and up.. ...Its now sitting at £404 despite our monthly payments of £145 each month. I spoke to them again and all they did was offer a tool thing to put on meter so i can see what im using but because of where the meter sits ( right on the floor in cupboard which is kept locked), nothin will fit on the meter but i notice each time they come out to service my gas or fix and electrical appliances ( i have kitchen machines insured with them too at cost of £80 per month for 5 items), the gas man goes into meter, rips off grey selotape and puts new tape on the meter????? whats that about? Last month we had fraudeulant activity on our account all direct debits had to be cancelled as bank couldnt just stop them for one month until next wage went in debits were all stopped we had to borrow money to pay mortgage, council tax gas , electric etc all our usual bills. Yesterday i phoned british gas to make a payment and they told me they were applying for warrant to fit a prepayment meter in our house to collect the £512 electric we owe..... .. How the hell did it creep upto that amount?.. ..Im seriously suspicious now I paid them the £145 tellin them they are not putting a prepayment meter in here because we intend putting this house on market in february and it wont look good with prepayment meter.... .I asked what needed to be done to stop that action and they say they want full amount which no way in hell can i pay. They gave me date they will try to get warrant, can i go to the court or find out where it is so i can turn up with our bills and show judge so he can maybe order them to check our meter without those extortionate costs to us?... .. Im really gobsmacked by this and dont know what do to..... any help or advice would be appreciated...Im in scotland

Hi I really need help!! I have had a default put on my credit file by BG which I was completely unaware of only came across this because I was refused a mortgage. Credit file shows the default of £64 had been put on 25/11/11 however I cancelled in April 07 and was sent my final bill for 10/05/07. I still have this final bill so my question is can BG put a default on 4 years later and if not should they have removed it by now as it has been on my file for over 6 years . I have been on the phone speaking to Dan from the complaints management team at british gas who spoke to a member of the team that remove defaults and they point blank refused to remove my default because they did not have the date for my final bill. Dan asked me to email a copy of my final bill to him so he can show them, I have emailed a copy over. I now need to wait till Monday to see what will happen. Any advice will be appreciated as I don't know where I will go from here if they refuse to remove the default

British Gas customers claim they are being pressured to spend up to £800 on their boiler. Households who already pay £300 a year for boiler insurance say engineers tell them their cover will be invalid if they do not pay extra to have sludge removed from their pipes or have a Powerflush of their system. Money Mail readers claim they have been told to have a ‘Magnabooster’ filter installed — to prevent sludge from clogging central heating — which costs £350 to £400. Or they have been pressed into having an £800 Powerflush, which cleans dirt and mineral deposits from your system. The hard sell comes when engineers call round to give homes an annual heating check-up. Customers who pay for HomeCare maintenance contracts run by British Gas have these reviews as part of the deal. During the check-up, the engineer typically suggests the heating is not working as well as it should do or looks as if it may need work done to it, and so recommends one of the expensive procedures. Small print in the HomeCare contract allows British Gas to refuse claims if the boiler later breaks and the customer refused one of these pricey extras. Paul Wrightson, 63, a retired accountant from North London, says this clause made him feel pressured into paying £800 for a Powerflush he didn’t want. ‘Service engineers are acting like cowboy salesmen by frightening people into spending £800 on work that is often not required, with the threat the service contract will no longer cover repairs if the flush is not carried out. Read more: http://www.thisismoney.co.uk/money/bills/article-2461320/Give-British-Gas-800-boiler-cover-wont-pay-out.html#ixzz2j1QD0hnZ

After British Gas announced rises up to 10.4% British Gas is to increase prices for domestic customers, with a dual-fuel bill going up by 9.2% from 23 November. The increase, which will affect nearly eight million households in the UK, includes an 8.4% rise in gas prices and a 10.4% increase in electricity prices. The company said it "understands the frustration" of prices rising faster than incomes. The average annual household bill will go up by £123. PM David Cameron has urged consumers to switch suppliers for the best deal. More ...