Hi Any advice please. I had a parking charge whilst parking at a hospital (that I work at...). Fine was £50 which was passed to Equita. I received a letter from them dated 09/01/18 stating charge passed to them and recover outstanding sum of £50 in full. No mention of any fees. I rang them and paid automated payment 3d later and thought matter closed. They took that payment. I then received a letter 2w later stating still outstanding, no mention amount. I rang and was told still had £60 to pay for their fees. I mistakenly paid it. Now feel I shouldnt as: their fees were not mentioned in either letter the fees is more than original charge rang them back told to email them any issues

This 3rd party mobile provider contacted me (Unsolicited) around Feb 2017 telling me that my small business contract with o2 was coming to an end. As an O2 "Partner" they had all my information and could provide me with a great deal. I stupidly signed a 3year contract with a "Deal Incentive" whereby they would pay a sum to me to reduce my line rental to £25 a month, I got 1 payment in April then nothing until in Jan 2018 I sent them a letter of contract cancellation due to "Material Breach of Contract". My bill rose from £35 to £92 for 3gb of data and no phone !! Despite several letters and calls to o2 to cancel this contract I am still waiting. Beware of this company please, I will keep you updated !!

Anger at nearly £4k disabled parking bay charge READ MORE HERE: http://www.bbc.co.uk/news/uk-england-42772258

Ill start with how and what it has come to for me to post on here. Around this time last year my nan went into end of life care at a pilgrims hospice in kent. At the time I was temporarily living with my mum who lives in Hertfordshire for work. There was no long term vision so I never changed my permanent address. I do have a dart charge account but before working there and due to other reasons I hadnt actually been to Hertfordshire often thus using the dartford crossing, overlooking the fact Id got a new car since the last time I had been there. As I also ride motorbikes and more often ride that and wouldnt pay dart charge manually. When my nan went into hospice for end of life care over the space of a couple of weeks there were five occasions i used my car and didn't pay the dart charge fee. My dad would open my post delivered to his address, but in the circumstances with his mum and my nan being so unwell and eventually passing away. The fines were sent to equita. This is where the trouble started... Originally the five penalties added up to a sum of £10, but through equita LTD they amounted to £190 each! Once I became aware of these I got in contact immediately and tried to resolve/explain the situation and set up a payment plan as id never had anything like this before. I ended up having five separate 'accounts' with them, I asked for have one set date a month for an individual payment to be paid by either standing order or direct debit to make things easier for both parties. But they insisted this they couldn't do this so on five separate times of each month a different amount would need to be paid. But being paid weeks, working long hours and with other financial commitments it was difficult. One week with no warning I had missed a £20 by a day, with no warning I had an enforcement agent at my dads door, demanding 3 of the 5 accounts in full plus his £235 fee. I ended up working nights paying him £100 a week. I even payed him £175 while on holiday which was a birthday treat from my girlfriend. After this and paying over £700 in such a short space of time, I called the office number, on hold for over an hour sometimes purely just to ask for a single payment date and a statement of all the money I had paid. With no exaggeration there has been over 20 times I have been hung up on or spoken to either rudely, patronising and even aggressively I have been told they have no record of what I have paid. At the end of November I called and made a payment which apparently cleared of my 'accounts' as the last two payments were made on the 25 and 29 of the month I asked if anyone would be in the office to pay on those dates in December, the lady on the phone told me there wouldn't but it would be fine to pay the end of the first week in jan. Which with luck was actually my pay day and all was well... Until Jan 3rd 2018 when I received a call from the same enforcement agent I had paid hundreds of pounds in the summer saying he had visited the address demanding the full amount plus £235. I had no warning, only recently I have received texts on the 24th and 28th as a reminder, but no one at equita was working!!! And i had been told friday the 5th would be fine. Since they have continued to hang up, will not discuss anything as its not their problem its the enforcement agents. I even have a couple of phone calls recorded proving this. Yet I still have an agent demading now over £500! Any ideas where I go??? Sorry for such a long threat but I thought it would be better to get it all in that reply filling the gaps later Thanks Also, A point I have missed. On four or five occasions asking for the statement and reciepts which they promised to send. Every single time I have only received what seems to be a generic print out of that I owe them money, with no statement or payments!!

Where I live now there is a service charge of £4 a week for heating and hot water from the communal boilers, from next week, when they upgrade my heating system I will be having to pay for the heating as we will be provided with individual electric boilers for just the heating! Nothing has been said about reducing the service charge because of this change, I am in the right to ask for a reduction as I will be paying twice for heating?

Hi all, Wondered if anyone could help. I recently purchased a new vehicle and had driven over Waterloo Bridge during the congestion charge times forgot that the vehicle was not registered on CC autopay after driving my previous vehicle for so long which had been registered on autopay for a long time. I received no warning letters nor a bill for the congestion charge simply a £65 PCN straight away. I understand I messed up by forgetting to set up the autopay on the new car but obviously not everyone is on top of their game 24/7. Is there any way around this or to appeal it in anyway? Any advice/clarification would be appreciated. Thank you Regards

Hi all, A good friend of mine has received a letter from G24 asking for £100 for stopping at a car park for 199 minutes when the free parking was only for 120 minutes. Please can I ask what he should do? So far, his other half wants to pay it to 'get it out of the way' but, fair play to him, he is holding firm until he gets advice....so here I am Please help if you can.....

Hi, I have a letter delivered through letterbox by sheriff officers. I have c/tax arrears close to 5k during period wife was terminally ill. The letter is a CHARGE FOR PAYMENT OF MONEY from Stirling park. After wife passed away 3 years ago it has taken me that time to earn almost a full-time income at the minimum hourly rate. I also have a part-time self-employed income. My mortgage was in high arrears but I have been paying £50 extra to mortgage for the 3 years and paid every month, so arrears coming down. I wrote recently to Stirling Park offering £50 a month with a review in every 6 months as my income increased or not. They wanted me to call them to discuss it. However, I crapped out of that as I had heard stories of how you have to tell them where you work, bank details etc and how folk had wages arrested. I really do want to pay this debt off, however, my house has negative equity due to the slump since 2008. if they have my bank details and arrest my wages. I miss the mortgage and they will seize the house. They have been absolute unfair with me. How can I get a deal with them without giving my bank and employer etc? Also, I have a car on finance through a high-interest company so the remainder of the balance is higher than car value but I need it to get to work. Can they seize my car or items on finance? My payment record with mortgage and car over last 2 years is good with all months paid to show I can pay with an arrangement I can afford. Anyone got accurate advice on this. If I lose car-I'm screwed. If the house is repossessed I lose thousands, increasing my debt. I have absolutely no equity whatsoever. All the furniture in my house is a wreck. To make matters worse. The job I am in would sack me if I had an arrestment. It's a job of trust I have served well. Not dealing with money but a job of trust all the same.

Hi, I have been issued with a letter before claim from Gladstones Solicitors for parking behind Maghull Square. I previously emailed them in Feb 2017 to dispute the parking fine and explain that we had a disabled badge but my mum had lost it on the day of the parking fine. They are asking for £160 now and say if I don't pay within 7 days it will go to court. What can I do? Hi, I have received a Letter Before Claim for parking behind Maghull Square and Gladstone Solicitors are saying I need to pay £160 within 7 days or they will take me to court. What can I do?

Hello, I owe service charge backpayment to my management agent for my leasehold property. They took it to county court, then fast tracked to high court without informing me. I only knew when I received a demand for £2100 from the Sheriff's office. I offered to pay in instalments but they said their client wanted full payment, which I could not do. I sent them a copy of my Debt and Mental Health Evidence Form, they said their client rejected it. A Baliff visited my property when I was not in. I submitted an income and expenditure form (both mine and my wife's)to the sheriff's office, which clearly shows a minus. Even so I offered to pay £50 a month. I have now had an email saying they will forward this to their client and if it is rejected I will receive a visit from the Baliff without any prior notice. The amount has risen from £2100 to £3700 in just over 6 weeks, with interest at 41p a day. There is also a charge for a Baliff visit that never happened. I am worried sick. Please, if you can, please advise. I feel due process was not followed regarding the secrecy in taking this to court. I suffer from depression due to my debt issues and this is really affecting me

1 Date of the infringement 6/12/2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 12/12/2017 3 Date received 14/12/2017 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] no (at least not that I can see) 5 Is there any photographic evidence of the event? yes 6 Have you appealed? {y/n?] post up your appeal] yes - see below Have you had a response? [Y/N?] post it up yes - see below 7 Who is the parking company? Horizon Parking 8. Where exactly [carpark name and town] Aylesbury Leisure Complex, Aylesbury For either option, does it say which appeals body they operate under. - Yes, IAS (POPLA) There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here Appeal email: I’m really sorry that it appeared that we had parked at the Leisure Complex. On the evening in question, my wife and I were taking our children to eat in Aylesbury (a town that we’re not familiar with). Unfortunately, we got confused by the signs for Exchange Street Car Park and mistakenly pulled in to the small layby outside the Aylesbury Leisure Complex. After pulling in we quickly realised our mistake, but there was a delivery van in front of us that was pulled sufficiently far forwards as to be blocking our path, and reversing back out onto the main road would have dangerous with the level of traffic (especially so close to the roundabout). When we initially pulled in the driver was in the middle of the delivery. Once the delivery was completed we waited for a while, before I got out to ask the driver if he could move. He was looking at something on his phone but apologised and then immediately drove off to allow us to exit. I would greatly appreciate your understanding in our appeal of this PCN, and hope that you are able to review the imagery from the cameras to confirm what I have described above. Response: Thank you for your correspondence regarding the above Parking Charge Notice. I can confirm the Parking Charge Notice was issued correctly and legally in accordance with the British Parking Associations (BPA) Code of Conduct Signage throughout the car park is compliant with the BPA rules and regulations. The signage is quite clear in its intent and is located throughout the car park. When parking on private land it is the driver’s responsibility to ensure they adhere to the terms of the conditions of the car park. As vehicle XXXXXXX was found to be parked in a no parking area, a Parking Charge Notice was correctly issued The land is private property and signage within the private car park clearly set out the rules and regulations of the car park. When parking on private land, a motorist freely enters into an agreement to abide by the conditions of parking in return for permission to park therefore if the driver fails to comply with the terms and conditions a Parking Charge Notice will be correctly issued. In light of this, your representations have been carefully considered and rejected.

Apologies for my arguably over detailed 1st time rant !! Around 3 months ago (Oct 2017) I received a Notice of Enforcement (Compliance Stage) informing me that on the 4th Dec 2016 I had allegedly make a Dartford crossing that I had not paid the £2.50 charge for. Fees at that point were £190.50 (£115.50 Debt and £75 Compliance Fee). At this point I must point out that we had moved house and DVLA would have had our previous address details on file. I spoke with my wife and neither of us could account for the trip, I contacted Marstons and after numerous +40 min on-hold calls, eventually spoke to their "customer service". I explained the situation and requested further information relating to the alleged incident and any associated proof that we indeed made the journey in question. I also asked that NFA would take place until this was received. Less than 2 weeks later I was literally about to leave my house to catch a flight for a business trip (suitcase by the door) when one of Marstons finest knocked on my door. After the customary pleasantries he revealed, to my surprise, that he was attending for this very matter. As the vehicles registered owner was not I but my wife, he said that he could not discuss any details with me, yet still aggressively pushed the message that he was here to collect payment or issue distraint upon our goods. I explained that I had spoken with their office and was awaiting a response and re-iterated the doubt that we had even made the journey in the first place (we live 70 miles away and have no reason to ever make that trip). He then EXPRESSLY STATED that they had records of us making payment for one way and not the other!! Now this was new information to me and whilst I was sure that I still had not made this journey, maybe my wife had.... She was unavailable at the time as she was in regional meetings and I had a flight to catch, we should really have been at an impasse at this point. Unfortunately I had told the Enforcement Officer to wait outside whilst I retrieved the original Notice of Enforcement, to try and get him to deal with me in my wife's absence. Yep... you guessed it, when I returned he was in my living room (which I admit I did not respond to very well!!). This now changed matters as he had (in his words) gained peaceful entry (despite my request for him to remain outside). I of course should have known better, especially as I have advised many before me. Unable to speak with my wife to present this new "evidence" of us making payment for one crossing and not the other (and also running the risk of missing my flight) I was forced to make payment of just under £450 GBP to get him out of my house. Yes, that's £450 for an alleged missed payment of £2.50!!! Bear with me because the best part is yet to come.... Suffice to say, this payment was only considered and then made, due to the time restraints I was under, the fact I could neither confirm nor deny my wife's involvement given the new statement made by the Marstons officer that "they had proof that we had paid for one crossing but not the other and so we were definitely in that place at that time", despite neither of us having any recollection, and lastly due to the fact that he had "gained entry" and was not leaving until settlement was made. Here is the best bit....... I have now just had through (28th Nov 2017 & received on 2nd Dec) a 2nd Notice of Enforcement for the very same day!!!!! This is surely impossible, given the statement by the EO that "Marstons had proof that we had paid for one crossing already" and that a few weeks previously we had paid under duress nearly £450 for a missed payment for one trip on that day? Given that the statement made on my doorstep was the only reason I had even considered our potential liability in the first place, I will be damned if I fork out for a 2nd fraudulent claim. I immediately rang their "Customer Care" number, which strangely enough returns a "number not recognised" at the weekend? When I rang it again on Monday, Tuesday and Wednesday I was met with 40+ minutes of hold and "we are experiencing a larger than usual number of calls" (unsurprising given their "invention" of offences). I requested automated call backs, only for the phone to ring a day later and then the line go dead when I answer. Eventually I spoke to one of their "Customer Care" reps who told me to submit my response in an email. I then sent 5 emails, all of them resulting in a bounceback from Marstons servers. I eventually saved my initial email as a word doc and attached it to a basic email header that would fool their filters. This resulted in an automated "thank you for your email" response and that is all I have had to date. On the 2nd letter it stated that unless payment was received by 23.59 hrs on 11th Dec 2017, additional fees (£235) would be added to the existing £190.25 and a visit by an EO will be made to make claim upon my property. The automated response to my email also stated that proceedings would not be put on hold should I contact them. Advice? I have requested in my initial email a copy of the bodycam video from the first officers visit which will show them claiming to have evidence of us making payment for one of the crossings on the day in question. I have also requested any and all evidence used to obtain the initial warrant and a copy of the original CCJ and subsequent warrant served by the court. The first instance I was made aware of any alleged infraction was via the 1st Notice of enforcement from Marstons, received in Oct 2017 and relating to a penalty incurred in December 2016 (the previous year). I am dissapointed in myself that due to circumstances at the time I was effectively bullied into making the first payment but I CANNOT and WILL NOT in all good conscience make the second... Quick question.... In the course of enforcement for the original penalty, the EO claimed to have gained "peaceful entry" to my home. That fine was settled in full (albeit under duress). Does that now count for the second warrant, in the sense they can claim to have entered the property peacefully on a previous occasion, or did that right end when I paid the notice? FACT - Due to incorrect address details (we had moved house) I never received any notifications from either Dart Charge, the courts or any third party company involved, up until Marstons made contact at my current address by means of a Notice of Enforcement for the first incident in October 2017. Circumstances detailed in my opening post resulted in an "under duress" settlement of this initial charge (although this has now riled me up sufficiently to consider re-compensatory action against Marstons). They then made contact 28th Nov 2017 for the 2nd alleged infraction which occurred on the same day, 4th Dec 2016 , for which they had already stated I had paid. As far as I am aware, a "Warrant of Execution" can only be issued to enforce an existing CCJ, correct? It can also only be issued where willful ignorance of the original CCJ notification can be proved? In turn, the CCJ itself can only be issued when the court is satisfied that willful ignorance of the initial penalty notice has occurred? As I never received any communications prior to Marstons involvement, for the reason explained above, surely the Warrant of Execution is unlawfully issued, as they cannot possibly have proved to a court my receipt of the notification and subsequent ignorance, both of which are required in order to issue said warrant? In addition the CCJ was therefore unlawfully issued, for the exact same reasons? Given the above, should I now submit the TE7 & TE9 (Dart Charge) pdf's to transfer ownership of this claim away from Marstons and into the care of the TEC? If you made it this far my heartfelt thanks and appreciation! All advice gratefully received.... R

Just received a letter saying I owe £70 for a parking charge notice from the 30/11/17. It says if I pay within 14 days it will be reduced to £40.00. I parked on an Aldi carpark for 1hour and 49minutes, (17:58-19:46) apparently I should of only parked there for 1hour and 30 mins. The thing is I was with my family watching the towns fireworks for the light switch on and this is the best view while still being able to stay warm. The 2 pictures on the letter are completely blacked out and just show my numberplate front and back I have no idea how or where they were taken from as we were in the car the whole time. No ticket either. Unless it’s at the entrance but I’ve never noticed any cameras before. I’ve never received one before either so I’m just wondering if it’s legit and if I have to pay?. Thanks

I have a credit agreement for home insurance. £20 a month. Direct debit accidentally cancelled by the wife. I contact the 5 days later to pay the missed payment. They want to charge me £30 for the missed payment. Does this come under the unlawful charges similar to the banks? I thought charges had to be not profit and their true costs? Their only cost so far has been a single text message to me. I set up the direct debit again with the bank.

Hi, I'm after some advice please. We recently had a visit from the HCEO following an unpaid Water debt. In our panic (at 7am with kids in the house) we paid the full amount - which was double the actual bill. We just wanted them out of the house ASAP. Since then I have asked for a breakdown of fees as I felt they had charged us too much. Below is the breakdown Description Amount Writ amount £1,515.21 Interest on Writ amount (@8%) from date of Writ to date of paid in full £0.00 Compliance Fee £90.00 Enforcement Stage 1 Fee £228.00 7.5% Fee of amount over £1,000.00 (variable Stage 1 fee) £46.37 Enforcement Stage 2 Fee £594.00 Sale or Disposal Fee £630.00 7.5% Fee of amount over £1,000.00 (variable Sale or Disposal Fee) £37.37 Total £3,140.95 Total amount paid to date £3,140.95 The above fees are inclusive of VAT at 20% I would refer you to The Taking Control of Goods (Fees) Regulations 2014, Regulation 6, to assist you in understanding how the fees are applied http://www.legislation.gov.uk/en/uksi/2014/1/regulation/6/made There is no requirement to actually remove goods for the Sale or Disposal fee and 7.5% fee to be applicable, the commencement of the process is sufficient for the application of the sale or disposal stage fee. Could someone please tell me if this is correct I was under the impression that Sale or Disposal fee didn't come into effect just because they entered the house. Many Thanks

Hi, never used these forums before so sorry if i go over something already covered. I've just received a PCN from Parkingeye for overstaying at an Asda store but it was a Sunday at 5.30 and the store closes at 4.30, i've read several times on various pages about 'loss of earnings' and that if the store is closed then there are no losses involved. Is this correct and can i appeal on this basis? Cheers Kev

Hi all, Received an NTK about a civil parking charge notice from Athena in the post today, I've done some reading on the forum so haven't contacted them and will not disclose who the driver is. Car was parked at LIDL for 50 mins but the driver did not register at the terminal for the 1.5 hrs free parking. The driver did a full shop with debit card (we have receipt as well). LIDL address is: LIDL Walthamstow 43-49 High Street, Walthamstow, London, E17 7LD (google says 7AD but notice and other sites say 7LD) What's the best course of action? Letter to LIDL CEO department? Anything else I should do also and any tips on the letter? (e.g. should I attach a photo of the receipt?) For tickets received through the post (Notice to Keeper) please answer the following questions. 1 Date of the infringement [/color]21/11/17 2 Date on the NTK 24/11/17 3 Date received 27/11/17 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012?No 5 Is there any photographic evidence of the event? Yes, a picture of the car leaving and entering with date and times, license plate is clearly visible but driver is not 6 Have you appealed? No Have you had a response? N/A 7 Who is the parking company? Athena ANPR For either option, does it say which appeals body they operate under. There are two official bodies, the BPA and the IAS. If you are unsure, please check here IAS Will upload pics of sign shorty but doesn't say anything out of the ordinary really apart from register at terminal for 1.5 hrs free parking, 90 mins max stay, you will be charged if you breach any of the other terms of parking. Thanks in advance Thanks convert-jpg-to-pdf.net_2017-11-27_14-56-44.pdf convert-jpg-to-pdf.net_2017-11-27_14-57-11.pdf DEFAULT CHARGE 27-11-17.pdf

From their website: "Charged to cover the administration of issuing an arrears chase letter." - Outgoing arrears letter I'm not condoning missing mortgage payments, but surely £27.50 is a lot for a one-page (presumably computerised) letter and envelope being sent out? I think this has been covered previously (in 2011) but I'm not sure of my best course of action. Or whether I have a claim at all? Can anyone help me? I have received 2 of these letters in the last fortnight alone. £55 is hard to take for 2 sheets of paper and 2 envelopes! This figure is clearly exceeding actual administrative costs, and I find them unfair and therefore unlawful. Are they well within their rights to charge such a figure? Sometimes I have had these letters without even a prior phone-call to chase/remind me to make payment.

My broadband contract with BT was recently about to end. I called them and asked when my broadband contract would end and i was told 2nd Nov. I arranged for Plusnet to take over my broadband. I made the changeover day on the 3rd Nov and so that is one extra day. Now i have my final bill from BT, i cancelled my DD so the bill has not been paid. It lists a charge for £65 and it says it is a charge because i left BT within the 12 months, so they charge £65 for the equipment because i did not fulfil my contract. I thought i did the right thing by making my change 1 day after my contract end date. How can BT do this when its obvious i have been using their service for one year and one day. I called there customer helpline, i spoke to some Indian man who i struggled to understand, he did not accept my argument and told me i got charged for the equipment because i did not fulfil my one year contract with BT, he refused to refund me. Im really confused by this, i thought i was doing the right thing. When i initially arranged my broadband with Plusnet i called BT to let them know i was moving, they told me they already had been notified by Plusnet and i did not need to call them. Plusnet do everything and that includes the cancelling of your BT account. You dont get an option to close it yourself. If i had been given an option to do it myself i would have found out about the stupid charges and i would have made other arrangements so that i could avoid the charges. Guys what can i do here?

Hi I also received a PCN from VCS Ltd for stopping for 8 seconds on 28 May 17 to pick up my distraught Sister-In-Law at Liverpool Airport. She didn't go to the pick up point as arranged but thought it better to start walking towards the main road. I received the initial notice from VCS Ltd but ripped it up and binned it (so I don't know if it was within the 14 days timeframe). I then ripped up and threw away their second letter. The first letter from BW Legal came int he same envelope as a letter from VCS saying my account had been passed to their legal team. The second on says its a 'FINAL NOTICE' saying their client has instructed them to commence County Court Proceedings against me for the recovery of the Balance. I'm not quite sure what to do at this stage, I have read through lots of the forum threads and am thinking of sending BW a letter telling them I am not paying and to leave me alone. Any help would be greatly appreciated

To quote from Thames Water on their Assessed Household Charge Now I was assessed in late 2008 and placed in band 1 and have been billed band 1 ever since. Only recently did I discover that the single rate also exists so have applied for it and been accepted. Now luckily I have a copy of my original meter assessment form (completed and signed on the day of my assessment) which states on it 1 bed 1 person.......... I can't remember a bill or leaflet that advertised that they had brought in a lower rate I was eligible for or I would have applied for it. So the question is since they had the information that I was eligible and failed to adequately advertise the change to me........ Would this be worth pursuing? I know with benefits etc that them having the information but not applying that to future changes is an easy win at appeal but what about this scenario with Thames Water? It could mean a refund of around £700

Hello All, I have just received a 'Parking Charge Notice' from HX Car Park Management Ltd. According to the contravention the: 'Pay and Display Ticket was face down' and they are requesting £60 (if paid within 14 days) or £100 (if paid within 28 days). There are no ticket machines in the car park and on arrival to the car park you pay cash to an attendant, he gives you a piece of square, coloured paper with the date printed on it (which they have photographed as evidence). Each day you're provided with a different colour. With hindsight, I stupidly didn't realise that I needed to place the dated ticket face upwards. I was under the impression that you couldn't park there without going past the parking attendant. Worryingly, I could potentially be liable for at least another three days as I'm not sure if I placed the coloured ticket 'face up' on the following days. Any advice would be most appreciated as this could potentially be an anxiety inducing £240.00 in total (almost a week's wage for me). All the best, Amy

new here so treat me gently especially if this has already been discussed before (yes you experts can point me in the right direction if you so wish) but I would like to tap your vast knowledge base if you don't mind? Out of the blue the wife receives in the post a short curt letter from the Prescription Exemption Checking Service informing her that she's been a naughty person by obtaining a Free Prescription without being entitled and unless she can prove otherwise she needs to simply send them the original charge plus a nice fine for the pleasure - if she would be so kind ... end off. Well unfortunately the wife has always paid for her prescriptions and has never obtained any for free so in my simple French ... In their letter they do not actually supply full or checkable details, they simply say between the date of ''A'' and the date of ''B'' (A period 80 days!) you did obtain a Free Prescription by ticking the box for people with a valid HC2 certificate .... and on checking to see what if any prescription she had, there was one for which she paid cash for! [and she most definitely did not tick any boxes?]. Now this IS where it get interesting and I have little doubt that some confusion could have come from the following .... at the same time as she collected her last prescription [the only one this penalty charge could relate too] she also collected one for a person for whom she is a Carer for. And that person does have a valid HC2 certificate - does not pay for their prescriptions and because my wife is forever picking up from one particular pharmacy where both these prescriptions where sent to electronically .. . they know her pretty well. So I am of the opinion that given the person serving her - gave her two sets of prescriptions, took her money for hers and checked the certificate for the other probably with a hand full of Prescription Scripts - ticked the wrong box on hers [they always complete the back of the scripts themselves as you the patient do not actually receive them any more - your just asked to sign it as having received your medicine] and then eventually sent them off to wherever at the NHS for processing and now we've been hit with a Penalty Charge for someone else's mistake! [Thanks for reading to this point and sticking with it .... I'm getting to the point. Honest] has anyone else had to go through this particular scenario and if so how did you fare? Yes I know I need to contact the Prescription Exemption Checking Service, which I have done .. . but in the first instance they are both so slow and not that bright! The way they see it is a box was ticked ... end off. One thing they did ask was 'can we provide a receipt to prove we paid'? ... Yer right, who is going to keep a £8.60 cash payment receipt for a prescription they bought over three months ago? Next I've been back to the pharmacy and they are in total agreement with me (at the moment) - they agree my wife has always paid for her prescriptions, which on the surface is great. But if push comes to shove, would they actually put that in writing? we are waiting on the Prescription Exemption Checking Service to get back to us and that's the reason I'm now looking around to see what I might need to do in case they just turn round and say No, pay up as a box has a tick in it? Oh and one other thing - the whole sorry saga is effecting my wife something rotten! I had just got her to a place where she no longer needed the medication that they are now claiming she never paid for - but because of their jumped up demand, she will now probably have to start all over again and here's the rub .. . she's not going to get another prescription 'ever' if it causes this sort of trouble in her life!!! Well, there you have it in a nutshell, so to speak. Over to you ...?

Hi all, I'm hoping I can get some help on this I have a property that is let out (with permission from my mortgage provider) while I have been working abroad. The mortgage provider has my correspondence address on file. The management company for my estate charges me an annual fee. I've been late paying this before so I signed up to their online account so I can track it online, which is easier for me. In September 2015, they emailed me saying that they were moving to a paperless solution and would be emailing invoices and other correspondence from October 2015. I did not receive an email and forgot about it until Jan 2017 when I got an email requesting payment for 2017 charges and promptly paid. I picked up my mail from my rented out property August 2017 (most of my mail is redirected but some slips through occasionally) to find a letter from my mortgage provider stating that a charge of approx £720 was added to my mortgage in respect of late rentcharges. This letter was dated June 2016 but they sent it to the address I have let and not my correspondence address so I did not get it at the time. I have received letters from them before and after this date to the correct address. I went back through more mail to find that PDC had sent me letters chasing the management company's invoice (that I did not receive). A quick summary (all these letters went to old address so I only got them in August 2017): early Feb 2016 - management company sent "final demand" letter for payment (not paperless!) (approx £150) late Feb 16 - PDC wrote asking for £370 and including a form asking me to authorise them to take it from my mortgage provider early March 16 - PDC wrote again asking for payment mid March 16 (10 days later) - PDC wrote again stating Section 121 and asking for payment of £720 to avoid legal proceedings. They sent this to my mortgage provider too late March 16 - Mortgage provider writes to me (at wrong address) saying PDC alleges arrears of £720 stating that they won't take action unless they get evidence that PDC can take forfeiture action early June 16 - Mortgage provider writes (to wrong address) to inform me that £720 has been added to my mortgage I called mortgage provider and they told me that PDC provided "evidence" of a CCJ against me in April 2016 and that is why they paid. I checked my credit file recently and no CCJ has been recorded. I also never received a letter from PDC after mid March. I've seen other posts about PDC on this forum but most people were able to stop action before they went to the mortgage company. I'm looking for advice on what I can do now to get those funds back from PDC. I have also filed a complaint against mortgage provider for not writing to my correct address.

Hi, I am in the same position and have received a 'scary letter' from BW legal. It was alleged at l'pool airport, Vehicle Control Services. I have not acknowledged anything they've sent me so far but now it's with their 'legal team' and the price has gone up to £160 with the threat of county court proceedings etc. Do you have any advice on best course of action please? thanks.