I took out a package with Virgin Media, that started on the 25th April 2014, for 18 months, that included Broadband, TV, Phone. It included an introductory offer, that has now expired and the package now costs me circa £70 p/m. I've grown sick of the poor TV and don't want to continue. I was therefore intending to either ask them to stop the TV service at the end of October when the 18 months is up, or leave completely. However, I received a letter from Virgin stating they are increasing my TV package by £3 per month, from the 1st September, because of a new channel they are including (BT Sport Europe HD). Somethng I have no interest in, let alone want to pay for. I found this article... theinquirer.net/inquirer/news/2324658/ofcom-rules-customers-hit-by-mid-contract-price-hikes-can-leave-for-free Which states that I can leave my contract without penalty. Here are my questions.. 1) Does that mean I can terminate my entire package, or just the TV aspect of it (it was bought as a bundle)? 2) If I can terminate the entire package, COULD i just ditch the TV service? 3) Could I terminate as early as the 1st of September then? (assuming I give notice in the next few days). Is there anything particularly I should / shouldn't say when I call up?

Just had a letter from Virgin Media saying they are switching a 24 month contract phone (Still 10 months to run) from Unlimited to 2GB as it is Uneconomical for them to continue to offer it. The options are 1 To cancel with no penalties and keep the phone. 2 Accept the new terms and pay extra if you go above the 2GB and still pay the same price as unlimited. Whilst some may find Option 1 appealing there's not much to be gained with the age of the phone. Can they actually do this and force people to accept these terms, especially since trying to find a truly unlimited tariff would be difficult. If i wanted to cancel because it was uneconomical for me to keep it i would probably have to pay a large fee, even if i gave the phone back.

Hi - I wonder if anyone can help me. I took Virgin Media broadband package in December over the phone. I decided to go with them again for my new property considering a good service they provided for last few years at my mums house. I've rang Virgin and was connected to a lovely saleslady who walk me trough all the packages etc etc - she also took the order and all my details to set the account up. I have obviously provided my 'bills' account details and was all happy to get the 'best' UK broadband. Sadly - probably my bad, I wasn't particularly bothered to check my acc if the direct debit was set properly... I've had reasons to check such details. As this acc was used purely for my and my partners household bill we had an estimated amount of money set to sent there each month and whatever was left was used on monthly basis ( as the bill vary each month there was usually left anything between 50 and 100 pounds. Anyway , during all those month all bill from virgin were showing as paid with thanks... To our surprise all our services were cut off this afternoon! obviously we rang virgin after few hours to check what was the reason - shockingly the lady on the phone said that we have cancelled the DD and asked our bank to request all money paid back! and this supposed to be paid back ( £379 ) to our acc on 2nd of July! Obviously this was impossible as we had no payments of such amount nor we requested this. After few minuted of explaining the customer service asked us for the bank account numbers - which not matched the one they've had on their system and they've been taking payments from for last 8 months! shocking! We've been told that they must have made mistake and assigned someones else bank details to our account! and once the poor sod who was paying our bill realized the direct debit was cancelled and they had to return all monies owed - admitting to their mistake they are now demanding full payment of over £379 ( which we don't have ) before the services can be recommenced! Is there anything we can do?! This is absolutely surreal... Any help would be greatly welcomed Thanks, Klaus

Hi everyone. Friday, the 17th my Nokia's screen, or at least a part of it stopped responding, and problem was that it was in the most strategic place, just about at near bottom of it where all the 'OK' and 'NEXT' buttons are. I rang Virgin Mobile from another unlocked phone and discussed it's repair as it was still under the warranty. Just because of the nature of the fault I was unable to do any kind of backup, I was then assured by technical team that a note has been made of the system that I requested not to have any kind of reset. A lad I spoke to also advised me that it would be the best to put the same on the form that I will receive in post to pack my phone and send for repair. I certainly have done that, I put that I have made a special request not to have my factory reset because I was unable to carry out a backup of my data and also stated that before they will even think of doing the factory reset is to call me on my mobile and rediscuss it. Today I received my phone, everything was gone, literally. I am a businessman, I had hundreds of mobile numbers saved, stocks exchange portfolio, bitcoin wallet with over 60 bitcoins there. I can literally count my loses in thousands. All that information is unrecoverable. I was trying to at least save bitcoins, but due to the nature of the app, entire access was through the area that did not work, and I did inform virgin media in the most convinient way, over the phone and in writting not to erase any data. Despite that post on forum, I am seeing a lawyer tomorrow, but has anyone ever had a case like that, as I am more than likely to sue them for that. Kind Regards, Luke

Hi All, I was hoping to get some advice on the best way to handle a dispute I have with Virgin Media, which is probably something I should have done a long time ago. About a year and a half ago I switched from Virgin to Sky and informed them in writing (as is their policy) but it they deny receiving this letter. I wrote to the most local office to me and addressed it to Customer Services. Two or three months went by and I noticed that Virgin were still charging me by Direct Debit. I canceled it through my bank and called Virgin up, informing them of the situation. This is when they told me they'd not received my letter and considered my cancellation date to be from that time. Their policy is to be informed a month in advance so they told me they're going to charge me for another month. I told them I wasn't going to pay that, we had a little to and fro in writing and over the phone - I told them if they felt they had a case to take me to court. I heard nothing from them since. Over the last few days I have looked into my credit status using Experian (who have been great) and it turns out that this has really damaged my credit rating. Currently it is ranked as "poor" and I can't seem to get credit from anyone. Experian tell me that this is one of the main reasons but there are a few other very old things that they are disputing on my behalf. I made my point clear to Virgin at the time that I didn't feel this was owed and if they felt otherwise, to forward me some kind of legal case. It turns out that they just decided to hurt my credit rating and never contact me again. Am I in the wrong here? I don't want to call Virgin up at this time because I will only be making the same points again and as far as my credit rating goes, seems like they have all the power. There's nothing new I can say to them aside from please stop hurting me. Will I have to bite the bullet on this and make a repayment offer. It's only over £88 but money's a really serious issue for me right now. What do you think? Am I going to have to pay them to improve my credit rating? Any input would really be appreciated.

Hi, My sister purchased an iPhone 5s through VM in January 2014, after about a month, the phone started glitching and she has had problems with it ever since, no screen periodically, missing texts, texts not sent or received, random blank screens, she's reset, upgraded to latest OS, you name it, she's tried it. No joy. she has had calls to the CS team and they are not helpful at all, with their most recent response now saying that as the phone is outside of the 1 year warranty they can't replace the phone and it would be a chargeable repair. Now given that they will have record of the 1st complaint and all the subsequent complaints that were inside the 1 year warranty period, is there any way she can get them to either repair or replace for free? Thanks in advance.

Hi all, I joined Virgin Active gym few months back, and after 2 months of joining I left because I ended up not going because of loss of interest and the price, so I cancelled the DD (the contract was for 6 months), and like a week later I received a letter from them demanding the money, and they sent me a few text messages too. After a few more weeks I received a letter from ARC demanding me to pay £210, they keep calling me constantly, sometimes like 10 calls; one after the other, which I ignored. After couple more weeks ARC sent another letter threatening court actions if the outstanding balance was not paid. 2 weeks later (today) I received a letter from Major Law solicitors threatening court actions as well, they have said I should contact ARC to repaid the debt. I have have had no contact with Virgin, Arc or Major sols yet, meaning I haven't spoken to them. Can they actual take me to court? I don't really care about credit ratings. I am 20, living with my parents, can they get the bailiffs involved? Thanks very much. Any advice is greatly appreciated.

On 4 March I made an order with Virgin for an offer that was on to tempt previous subscribers back. It was for the Big Kahuna Movies and Sports for ~£66 per month for 12 months. We received the order confirmation and everything was great until it was installed yesterday. Last night I noticed that the movies and sports channels were missing. We received a second e-mail stating the the price was £49 + line rental, but never thought any more of it as it came to ~£66 (I'm saying approx as my partner is currently asleep and I can't access her e-mail). My partner rang up Virgin as the account was in her name and asked for them to be put on and was told that the price would now be rising to nigh on £85, but it would be discounted to £66. When I got home from work I had a look at the account and it's showing ~£85 so I rang Virgin. I stated that I had the a confirmation order e-mail, that included the sports and movies only to be told that "because it's not on paper it's not legally binding" and that they had no record of the request for Sky movies, despite it being part of the deal. Is this true, and does anyone have an e-mail address for someone higher up the food chain than the call centre, because they were completely unhelpful at best.

I was given a phone by a friend, Virgin model no VM 575 I cannot locate the number. I have been into the settings but without success. I rang Virgin who we're unable to help me as the phone is registered in her name.

I have a number of defaulted agreements dating back to 2010 all used for business back in 2008, but legally (another hard lesson) in my name and therefore didn't fall into the company administration. In retrospect, I should of gone personally bankrupt, but was advised down a very poor route by a "friend" and financial adviser involving Momentum networks and a con man called Basil Rankine, I was desperate and he took the rest of what I had left and I was left with the debts and a whole lot of grief for many years. All my fault I know and I'm paying for it. For over 6 years I've lived in a rented shared room on my armed forces medical pension at 45, but enough of the violins, now I want some control back in my life, I wonder if you can help. I recently received a notification of changes to my credit file at Equifax, I contacted them and found a new agreement in the name of Arrow and a previous MBNA agreement had been "settled", sold. I've not had credit since my business failed in 2010 and my personal issues followed. So being in a better emotional place and now rebuilding my life, I decided to use this as a catalyst to review my finances. MBNA outstanding now with Arrow Global is £5748.62 I reviewed the MBNA statement adding up all transactions, payments and charges A summary of payments versus receipts below: Card Transactions: £13,642.13 Balance Transfer: £ 3,741.51 Total balance: £17,383.64 Receipts: £16,029.91 Balance minus receipts: £ 1,353.73 Total MBNA fees & charges: £ 4,067.97 From February 2007 and May 2010, a total period of just over 3 years, exactly 39 months, I paid MBNA Europe Bank Limited an average of £411.02 per month, a total of £16,029.91, a great deal of money in a very short space of time, especially considering my financial state, little wonder I needed long term therapy afterwards. There were 39 months of transactions averaging £349.80 per month totalling £13,642.13 plus a “balance transfer of £3741.51” totalling £17383.64, leaving £1,353.73 outstanding on the card, plus any charges, remaining to be paid, a monthly average of £34.71 which should have been relatively easy to manage and looking at my finances. However, during the 39 months life of the card, MBNA Europe Bank Limited charged £4,067.97 in fees and charges, a huge amount considering the balance, limit on the card and the total number of receipts made. I contacted MBNA stating the situation was unfair, adding interest to the charges and willing to minus the outstanding balance from the charges and they can repay me the rest, I sent two letters, they ignored both. I followed up with Arrow Global and they have now responded, and I've attached that response to their "investigation". In my opinion and in retrospect, this shouldn't even exist, but I'm obviously going to say that. But given the numbers of charges and the type of charges, what is the legal stance on this and is there any point even pursuing MBNA or Arrow through the courts, I would have to borrow the money to pay legal fees, which I understand is £280 before I even start. Is the Financial Ombudsman a valid route for a complaint such as this? In 2008 the defaults are removed I think after 6 years, it would be nice to be able to get a mobile phone that doesn't cost a fortune to send a text or make a call, I live on skype. Thanks for your help, kind regards

Hello, Unsure if this is the correct forum so apologies in advance. I'll try and keep this brief. In short I opened an account in October and I've never received the free tablet offered, I've had rubbish customer service with zero new information from VM. Timeline: 18.10.2014 - Signed up for VM services through their affinity program (through my work). Broadband, phone, TV and came with a free tablet within 28 days of install as part of the deal (confirmed via e-mail). 18.11.2014 - Install (few issues such as not porting phone number and 152mbps speeds were coming in at 40mbps - apparently this will settle within a month ) 16.12.2014 - Chased tablet via phone - informed it's on the way. I raised concerns about speeds and informed of area issue's ongoing since October 23.12.2014 - Chased tablet again via phone - informed it's on it's way still (generic response) I push and then actually informed that my account states I'm not eligible, further investigation shows that my notes are incorrect, these are amended and I'm informed I'll receive contact within 2 weeks outlining tablet delivery info. I also noted about poor speeds still. 05.01.2015 - No contact from VM or tablet so chased tablet again via phone and told exactly the same as previous call however I'll receive contact within a week about the tablet. 07.01.2015 - Services down for around 24 hours. 16.01.2015 - No contact from VM or tablet and phone up and make a formal complaint. Speak with manager and I'm told same as previous calls, tablet is being processed and to 'bear with them', also discuss my slow speeds. I'm advised I'll receive a call back on the 19th from a Ryan who is handling my complaint. 18.01.2015 - I phone VM technical to discuss my slow speeds, I'm advised there are still ongoing issues in my area and 40mbps over wireless is perfectly acceptable, even over a 152mbps line. After phone call I add my own router and play with my settings and channels - My speed increased to approx 100mbps. 22.01.2015 - No contact from VM or tablet. Received a letter stating £4.50 per month increase. Phone up again to make additional complaint, advised the increases will be refunded. Advised the complaint is with the Ryan and I need to await his contact and she can't do anything, she e-mails him for to contact me. 23.01.2015 - E-mail CEO Tom Mockridge with complaint outlining poor customer services, absolutely no responses from VM and my tablet where about. 26.01.2015 - I receive a phone call from the VM CEO office to discuss my complaint, points outlined are tablet whereabouts, poor customer service and why I had to chase constantly for answers. A bit of a discount on next months bill and an upgrade on the tablet was verbally agreed. Call back promised for 2nd Feb. 10.02.2015 - Still no contact or tablet, chased via e-mail for update. 17.02.2015 - Still no contact or tablet, chased via e-mail for update. 24.02.2015 - Still no contact or tablet, chased via e-mail for update. 25.02.2015 - Received e-mail from the CEO office stating they are still looking into it and advised they should have heard by the 2nd February and are looking into different resolution route and will update me with they have an update. 26.02.2015 - I replied via e-mail asking about my upgrade had been processed. 13.03.2015 - Still no contact or tablet, chased via e-mail for update. I have outlined their stated 8 weeks are up and they have until the end of the day to resolve or I take further action. And that's it. According to the VM guidelines I am now eligible to raise this for independent adjudication through CISAS, which I will do at the weekend. I'm ****ed that I've been chasing for all of this time to get absolutely nowhere. From a legal standpoint where am I? Is the tablet actually part of the deal, am I actually eligible for it? Can I cancel the contract or can I push for anything due to the hassle/stress, time spent, inconvenience and not receiving part of my order? I don't want to go through another 6 weeks of CISAS process for nothing. Any advice welcome.

Hi everyone, I need some advice. Virgin Media sent me a letter last year saying I would be getting upgraded to the 50MB broadband service. I'm currently on 20MB and I find uploading files tedious. I recently corresponded with Virgin Media on Twitter to find out why I had not been upgraded. They told me to login to my account online and click a button to begin the process. I followed the web form and it did indeed say it was free. However I logged into the main dashboard where I saw the same upgrade option yet it cost an extra £2.85 a month. From what I can gather the upgrade is not free at all and the only reason they state it's free is so customers bind themselves to another 12 month contract. My first question would be is this illegal under UK law? My second question is Where can I report them to inflict the most damage? I've sent screenshots to the advertising standards authority But who else can I contact? I've included a screenshot.

I hope someone can help me. After a lot of hard work and struggle my credit record is finally in better shape, except for a default from Virgin media for £21 which I got when their service was down for 2 months and I refused to pay for a service I wasn't receiving. I did pay once they cancelled my contract. I have written to them several times pointing out that the terrible service I received and asking them to remove the default but they are refusing. I have sent a SAR to them and they sent back 5 pages of computer printout which logs my phone calls and letters, but that's all. Any idea what I should do now? Also on my credit report it goes 1 late payment 2 late payments then default, I thought they had to give you more than that? This one default is affecting so many areas of my life it is ridiculous!

Virgin Media Internet access is down for the whole area I live in, spoke to them a few hours on the phone, they said they are 'aware of the problem' and it should be fixed soon, this was over 5 hours ago! I'm at my sisters using her internet to post this on here, what can be done for Virgin Media to get off their backsides and fix it?

Hi guys My wife has a phone on contract with Virgin Mobile (Galaxy S5) and has had no issues up until recently for the past 6 weeks she has been restricted on numerous occasions what has happened is she recently changed her number as she was getting alot of spam messages and calls so they actually sent her a new sim card and promised a new number and her tarrif would be swapped over. So she received the new Sim popped it into her phone and obviously thought her tarriff would be there and started using it as normal up until again her phone was restricted and when she phoned up they said she has excessive usage of £237.99 which eventually was credited back as it was a mistake on there end for not moving the tarriff over to the new sim card, what has annoyed her the most this constantly happens where the tarriff is there but a futher £112 has gone on top of the bill totalling it to £349 for an unlimited VIP tarriff at £32 a month. This has been taken high up to the CEO office to deal with but there just as much use as the customer service and she is now worried about setting up a direct debit again until all is rectified but again yesterday they restricted her phone for not setting up the direct debit What rights do we have here as shes thinking about asking them to release her out of contract due to the hassle shes having at the moment. What annoys me the most is im a Network Engineer at Virgin Media and my thoughts on Virgin as a company go from bad to worse everytime this happens Here is her breakdown from the account Your tariff Extra use Other costs Your credits Total amount 07982871 Add name to number - £350.66 - £237.99 Cr £112.67 07986227 ( Should be Cancelled) Add name to number - - - £0.12 Cr £0.12 Cr

Today I received a letter from Virgin Mobile that significantly changes the terms and conditions in relation to the billing cycle and the amounts that are collected. Let me explain On the 18/12/2014 VM sent me a letter stating that they are changing the way they collect and refresh the allowances to the mobile service contract, namely that next month they will be collecting a month in advance nearly 18 months into the contract instead of paying just £39.00 per month for the ENTIRE agreement they now have decided in their infinite wisdom to make this change to this which I do not accept. the one off payment is equivalent to two (2) MONTHS LINE RENTAL. May contract expires on 30/09/2015 also I posted early on another post in regards to this contract being governed by the CCA 1974 as a "loan agreement" as seen in that attachment on that post. Now is this Virgin Mobile being a bully and hoping this will not be challenged by anyone, this change will put a significant amount of money in the coffers of Virgin. I am also wandering what if any new changes will be occurring with Virgin Media side of the business as well? Any thoughts please I will attach the new letter for viewing by all after it has been redacted. Can I (A) cancel the remaining agreement? Can I (B) tell them to stuff it? Can I © Complain and see what happens?

As always checking the T&C's of my SERVICE agreement with Virgin Mobile, I came across the new terms and wanted some thoughts the quote from there is "The legal stuff The prices shown require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required. Prices shown are based on a 24 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Further terms and conditions apply. 0% APR Representative. *Please note standard charges apply, please check with your network operator for rates." This quote was taken from here http://store.virginmedia.com/virgin-media-mobile/sim-only/pay-monthly-sim.html The part of interest is that is in BOLD above. I have always heard that a mobile contract whether a full 24 month or 30 rolling was a service agreement? Is this correct? If so when did it become a loan agreement? if this has now become a loan is it subject to us being able to use the CCA request to grab the contract or is this legal stuff a typo? If a typo what can someone do about ending the contract early without the early fees being added? and would this be fully covered under the laws regarding credit agreements? as stated above in writing it is a LOAN. Also since these form part of the T&C's which Virgin say are "a rolling set of T&C's"

This is a new forum for me. Post arrived today usual bumph including a letter from VM stating that from 01/02/2015 they will be increasing their fees by £3.00pm. Called VM to state not interested any more to have services that go up so much with no extra value same channels not better service, just more costs. Stated this and said that I would rather leave VM for services else where. The result was a £30.00 good will gesture to account for this increase for the next year. My question is now how many people will blindly accept the increase in fees without questioning them. Also they like to state a brand new contract is entered into if you change your service package for another year why?

Are virgin media blocking the above ? For some reason when the above apps are being used wirelessly they don't work. When wireless is switched off they work ?

Hey folks. Over the last few months Ive noticed that whenever the Virgin Media Advert it on a banner top OR Side that loading becomes really slow and I have to try and reload the page. It is getting a little frustrighting Any suggestions? Using Firefox

Hi anyone else recieve a letter from virgin about changing billing dates? below is the text from the letter . they now want me to pay in advance for my services and according to their website it doesnt give me the right to opt out of the contract without paying fees . Anyone with any thoughts ? I cant really get my head around it , and they say they are doing it because some of their customers are confused, I think lots are going to get confused. We wanted to let you know about some important changes were making to the way your billed .Please take a few moments to read this letter so you know what to expect Were always looking to improve our service, so in October we are making some tweaks to our billing system that simlify the way it works Some of our customers tell us they find it confusing that their billing date isnt the same day they get their monthly allowance of minutes texts and data. With our new system were able to bring these two dates closer together , and hopefully make things more straight forward. First things first you wont pay any more for your package than normal but you will have a new billing date . This means your bill will arrive earlier than your used to, and will continue to arrive on ( or no earlier than ) this new date in the future. So you can see exactly how the change affects your bill in the next three months have a look at this table Allowance date 30 sep 2014 31 oct 2014 30 nov2014 Earliest bill date 10 oct 14 2 nov 14 2 dec 14 direct debit 24 oct 14 14 nov 14 16 dec 14 I wasnt confused before this but now I am This is their FAQS on the subject BILLING All you need to know about Billing Bill Change FAQs 1. I still don’t understand why my bill dates are changing, what does it mean to me? Billing isn’t very exciting, but it doesn’t have to be confusing. In making the change to our billing systems, we are going to improve the way it works which means you will find it easier to know when you're allowances are added and when you’re billed for them. It’s a one-off change that we think will make things a bit simpler. 2. What is an allowance? Your allowance is how many inclusive minutes, texts or data that are included in your tariff. It’s easy to keep track of what you’ve got or how much you’re using. 3. Why are you making this change now? You’ve been telling us that billing isn’t as straightforward as it could be and some of you find it confusing as things happen at different times. So we wanted to take the opportunity to make the change as soon as possible. 4. What if I don’t want my dates changed? Can I undo it later? Unfortunately not, but if you need to discuss this with us, one of our agents will be happy to discuss it further and see if we can do anything as an exception. 5. What happens if I change my tariff or upgrade? If you change tariff or upgrade to one of our SIM Only packages after we’ve changed your bill date, the date your allowance gets added will change again. Don’t worry though, we’ll tidy this up by the end of this year without moving your bill date again.If you upgrade to anything else like another contract, it won’t. 6. Why am I being billed twice in a month? Currently your bill date and refresh date have a significant gap between them. As we bring them closer together, this means that your bills will be produced in quicker succession so you may therefore get two bills and two direct debits in the same month. Don’t worry though we’ll only do this once 7. Are you allowed to do this, do I have the right to cancel my contract without penalty if I’m unhappy with the proposal? From time to time we need to make changes to improve the experience all our customers get. If you were unhappy and wanted to leave without early termination fees that wouldn’t be possible. We’ve tried our best to give you the maximum warning to reduce any impact from this change and in some cases can discuss alternative solutions if there are no other options. 8. Is there any chance of a delay to when you make the changes, how will you let me know in advance? Any delay is unlikely, but we would take steps to tell you by SMS if anything changes 9. Do I need to contact my bank if you’re moving my Direct Debit? No, you won’t have to do anything, we’ll take care of all the details. 10. Since you’ve made the change I have two direct debits taking in the same month which I can’t afford, what happens? If you find yourself in that scenario we’ll do our best to help by giving you longer to pay. 11. What is a refresh date? Will this change too? Every mobile customer has a monthly date where your allowances are refreshed. This helps you track how long you have to use your voice, texts or data. Nothing changes, we’ll just be bringing the bill date closer so its all aligned around a closer period. 12. Will the change affect any promos or discounts I have? No. These will remain on your account as normal. 13. If I receive two bills in a month will I pay more than I normally do? No. You will receive two bills in a shorter space of time. Both will have a charge for your monthly allowance and any charges outside of this e.g. charges for using your phone abroad. 14. Will I get pro-ration on my bill? No, you will not receive any pro-ration on your bill. 15. Why am I getting two bundle charges on one bill? Some customers will experience this because you're bill date is being moved later so you will be billed as we apply your next bundle i.e. you will be paying for it in advance rather than in arrears. Therefore, for one month only, you’ll pay for two (the one from the previous month and the one for the following month).

i had a virgin media account where the contract ran out in may 2013 which i cancelled by post and phone. i then changed to sky. i had not been receiving my bank statements for a long time and went into branch on tuesday and got a print out of last 3 months. i noticed on there a dd going out for £50 to virgin media which i then found out had been going out since may 2013 to vm. i was confused as i have been with sky since june 2013 and been paying dd for them ever since. i have had no coresspondance from vm that im their customer no bills nothing. i contacted them by phone last night which was a foreign call centre. they have no record of this. i contacted them by online chat today. spent ages talking to them and then was told to go to onlinee chat to complaints department. complaints said theyd not heard from me since 2012 when broadband wasnt working. previous online chat said phone was disconnected but not other services in may 2013. why would only the phone be disconnected??? when its a sky broadband and tv package i have both with vm and sky? i brought this up and complaints person said no it wasnt done by you but by another company and are refusing to give me my money back. i explained i had called and written a letter. they said i hadnt. and unless i have a recorded delivery tracking number tehy will not refund me. i explained i had called them last night and they had no record of this. so maybe they did not have the record of my cancellign. they said 'no theyve done nothing wrong and they wont refund my money'. it is my fault i didnt notice but i have been under a substanstial amount of stress. i truley believe i did cancel it but did not cancel dd with my bank. i have a clear credit record and am applying for a mortgage which i have worked very hard for. i have spoke to my bank also who are refunding the money under the dd indemnity. what shall i do now? i dont want to messup my credit history but its £800 of payments for a service i did not use. They have sent me no bills (they said theyve sent them by email but i have none and my email is active and i check everyday) i have received no post from them nothing. the online chat man said he is disconnecting it from today and started my 30 days notice. i have no vm stuff in my house at all and it fully on sky. what i do please? need help urgently with this please. worried it wil affect my credit status for my house.

Hi there all. I have a question regarding my account. I had a Virgin Money Account which I was paying off interest only for, for a significant time and one i had PPI on. I was paying minimum payment for some time which meant interest and charges only on it. My business failed earlier this year and I am only now coming out the other side with a salary again. The account has been sold to IDEM and noodle gives the following information. Idem Capital Securities £ 4,471 22/09/2014 Default Name nnnnn Address nnnnnnn Date of birth nnnnnnn Account type Credit Card Account number ******6888 0 Account start date 09/05/2008 Opening balance £ 4,471 Regular payment £ £ 1 Repayment frequency Monthly Date of default 28/02/2014 Default balance £ 4,471 I am now being contacted by Westcot about it daily and in letters. I would like some advice please. 1 - It seems I can still approach Virgin/MBNA about PPI and charges on this card as I believe i have a claim that may be valid. Do I contact westcot and advise them that I will be contacting them or not? 2 - What should be my next plan? I have no issue paying this debt off but i see all this stuff about CCA requests and SAR requests etc a nd I am not sure what I should do, I can ring them up and offer £200 a month not an issue. 3 - Do they have any legal right for me to disclose my financial details to them as in income and outgoings - i can see from other threads that IDEM seem to think that they are in their rights to ask lots however I don't know what westcot will want from me. Thanks in advance!

Hi there, Bit of an issue my Neighbour is having. He is old, registered disabled and quite trusting, when the man from Virgin who called at his home unannounced offered him a good deal to change his mobile over, he took it(he did feel a bit pressured, but as I wasn't there I can't say how pushy he was). Virgin caused him nothing but problems, he wrote to them telling them enough was enough, he was cancelling the direct debit, cancelling the contract as they were not providing him with the service he expects, and to collect the phone. He has since written to them twice more and all his letters have gone unaswered(we have printed screenshots and original receipts from the recorded deliverys). They sent him standard "you havent paid, contact us to discuss it" letters, but no responses to his actual letters. Now they have cancelled the contract and passed about £500 onto a DCA. Advice please!

Need some clarification folks... I have to cancel my Virgin Active gym membership as im moving home and home to them falls outside of a 15 mile radius from the nearest club to them. They have told me that i must provide proof to them, in which I have none at present and wont do for the foreseeable future. Also ive missed the cut off date to cancel for the end of this month... Even though its only a day late so i now have to another 30 days :/ (Wasnt aware of the "Cut off date" and also doesnt say anything in the T&Cs) Do i have to show proof if i don't have it? ( I would want to transfer my membership but cant because of living quite far away from their nearest club.)