Showing results for tags 'holding'.
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i hope i have posted this in the right section. Paypal in January limited my account (for god knows what reason), and have been holding onto £900 ever since. They said it would be released after 180 days, however it still has not been released, are they legally allowed to do this? I have been conversing with them on facebook but they take forever to respond to messages, there seems to be no other way of getting hold of them! i have tried calling a couple of time to no avail. i just want to know what to do in the instance they tell me they will not release the funds. because its very strange that after this long period of time has passed they are STILL on hold.
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Hello, Please help me on what to do as I have received a CLAIM FORM from Hoist Portfolio Holding 2 LTD in Jersey, representing Howard Cohen and Co, in regards to a remaining balance over and old Barclay's credit card. Left unused since 2011. The claim is asking me to repay a balance of £3272.83 the debt was assigned by MKDP LLP (ex barclaycard) and also adding £1255.99 on interest. The letter is dated 17th of May 2016 and is giving me 14 days, (passed 4 days ago) to reply. or a Court Judgement will be issued. Please advise me on what to do next?? Kind regards
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I am asking this on behalf of my son in law. After 8 years working as a senior personal assistant for a young man who had several medical problems he was made redundant due to him passing away. He was unemployed for a few weeks when a position came up for a senior at a local care home. When he was interviewed he was old they had failed the CQC and wanted his help to turn the home around. From day one the other staff where resentful towards him. One womn especially took a total dislike to him and made his life hell. Whatever he said or did they would just treat him by reporting everything back to the manager. There he saw mistreatment of residence and of other members of staff. Then the rota started to change from being a week of different shifts to maybe 2 days of nights and nothing else. for 2 weeks in a row he was given no shifts which when you have a home and a family to support you can't work no hours. He was in his 12 week trial when he was witness to a residence being deprived of a drink of water and hard the carer call this woman "a whinging *unt" he went home the in the morning and said he could not go back. He hadn't signed a contact and he was still in the trial period. Yesterday he got his P45 and his final pay slip. The payslip was for £449 for hours done before he left and then there was a deduction which is for covering shift due to leaving of £449. This left him with £0. Since he left the 4 members of staff who started at the same time has him have already left. He wasn't on a zero hours contact he was on a 36 hour contact as they do 12 hours per day. Is there anything he can do regarding his wages that they are holding. He was still in the trial period, he hadn't signed a contact and had no support from the Manager of the home or the owners when he approached them to tell them of what was going on. Why take him on if they don't want to hear the truth.
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@talktalk TalkTalk holding me ransom!!
CraigMcK posted a topic in Broadband and other Internet issues
Just looking for any advice. I've had enough of TalkTalk with ever increasing prices and better offers made to new customers rather than loyalty being important (yes I know they are all the same) For an as yet unknown reason I can't port my home number across to a new provider. So this means I either get a new number and all the hassle that entails or have to stick with TalkTalk. In typing this I realise they don't need to show loyalty to long term customers. Holding the number is enough to stop most people switching. In this digital day and age I can't see any reason for it not being a requirement to allow the number to be ported over. Rant over anyone had this before and did you solve it? Thanks -
Hi my wife had an account with Nationwide due to money issues she went overdrawn and with charges the amount went up to over £500. in 2014 unknown to us a company bought the debt from nationwide and then promptly took it to court, last month the MKDP sold this debt on to Hoist Portfolio Holding Ltd who as soon as they got the name changed on the ccj promptly sent it to the bailiffs. We are not sure if at the time of the ccj it was statute bared, I am currently applying to nationwide for all the paper work but I need to apply to set the judgment aside to stop the bailiffs can anyone help and how would fight the original charges because I read that someone had recently removed bank charges through the courts. -
Name of the Claimant ? Hoist Portfolio 2 Date of issue – 4/2/16 What is the claim for 1.The claim is for the sum of £4900 in respect of monies owing under an agreement with the account no. (16 digit card ) pursuant to the CCA 1974. The debt was legally assigned by MKDP LLP (Ex Barclaycard) to the claimant and notice as been served. 2.The defendant has failed to make contractual payments under the terms of the agreement. A default notice has been server upon the defendant pursuant to s.87(1) CCA. 3.The claimant claims: 1. The sum of 4900 2. Interest pursuant to s69 of the CCA 1984 at a rate of 8% from 23/3/10 to the date hereof xxxx (I've put in 4 x's as it's a 4 digit number that isn't a date, could be a tracking number that hoist use to search on here) is the sum of £2300 3. Future interest accruing at the daily rate of £1.10 4. Costs What is the value of the claim? 7600 Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? Credit card When did you enter into the original agreement before or after 2007? 2004 Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. HPH2 Were you aware the account had been assigned – did you receive a Notice of Assignment? Yes Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? Unsure Why did you cease payments? Lost my job What was the date of your last payment? Possibly 2009, maybe before Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes Hi, Received a claim form this morning, great way to start the weekend! It's for a barclaycard debt going back a while. I've checked my credit report and it became defaulted with barclaycard in April 2010 but had been 6 months in arrears before that. I've tried calling barclaycard (to find out when the last payment was made) whose automated system says I need to call Compello who put me on hold then hang up. I reckon that hoist are clutching at straws as my credit report says it's wiped from next month. Suggestions are gratefully welcomed. Thanks in advance. B
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I have been issued a County Court Business Centre Claim form (Northampton unit) from Hoist at a St Helier, Jersey address. It is dated 7 Jan 15 and concerns £7043 (against an old credit card?) plus a further 3379.60 interest . The claim say that that amount due is from 6 Jan 2010 and I certainly haven't been in contact with them in the meantime. Does this mean that it actually covered by the statute limitation of 6 years (out by a day?) and they trying it on? Can I request cancellation under the limitation and also as I am uncertain as to the actual debt itself can I request proof of the original agreement and signature? And also proof that I have contacted or paid anything in the elapsed 6 years? I unfortunately only have till 21 Jan to reply to the court so any help appreciated. Thanks -
Hi. Can any one offer some comments please. I suffer from a disability and the solicitors in question new about this how ever they still failed to make reasonable adjustments as indicated in my medical reports. In short the solicitors have kept £10,700 from a settlement of around £15,000 and neither the solicitors or my legal insurers will tell me why? I engaged a firm of solicitors last year ( Doyle Clayton) to assist in a dispute for disability discrimination. I had originally instructed a different law firm and the bulk of my case up to completion of the ET1 and disclosure to the other party had already been completed. I changed solicitors because I needed a local solicitor who I could talk to face to face because of my disability. The solicitors were fully aware I have difficulty reading and writing. In the eventuality I never met the solicitors face to face because the company reached a settlement with me shortly after engaging the solicitor. There were about four letters of offer of settlement before the company and I agreed to the amount of settlement. The solicitors drafted the compromise agreement. In total I estimate that the solicitors probably did less then 10 hours work as the whole case was already set out and I had already had a pre tribunal hearing with the previous solicitors. During the short time I engaged the solicitors they never sent me any estimate of costs, agreed to work within the terms of my legal insurers and never mentioned to me until after the event that I would be liable for any money or that they would recover that money from my settlement. I have now found out that they negotiated with my legal insurers to change the standard terms of engagement so that I would be liable for any charges my insurers found unreasonable. My insurers say they have had the companies final bill independently assessed and will not pay any amount the assers feel is unreasonable. Till today I have not had any details from the solicitors of what their final bill was, how it was made up or any details from my legal insurers on what they are willing to pay or how the solicitor charges were assessed. The solicitors have not responded to my complaint through their complaints procedure and have not provided me with any of the information I have requested. Thanks -
Parcel 2 Go - Holding successful claim funds
PIXeL_92 posted a topic in Postal and Delivery Services
Hi All, Sent a parcel via Parcel2Go on behalf of My Hermes Parcel Shop, my scales showed the item at 0.98Kg however they have come back saying that was incorrect and it is showing as 1.4Kg and they want me too pay an additional charge of £1(for underpayment) then £2.49 (admin costs,) I have sent 100s of parcel using them and I said to them must of been a mistake and I will cover the underpayment but with the admin cost being 250% of the underpayment I don't want to pay it all they have done is sent an automated email to make me aware of this anyway (they say the held the package but they don't they still deliver it.) So anyway whilst disputing this I had to put a claim in for a parcel that got damaged at the value of £10 and they approved it, how ever they won't release the funds for me to refund the buyer with as I haven't paid the above fee, I can't see anywhere in their terms and conditions that state they can hold funds from an insurance pay out. Link here - http://tinyurl.com/hj7fn4x I have spoken via live chat several times but they are not budging. I also imagine with the 100s of parcels I have over paid myself as I round up the weight so I don't get hassle like this. Are they allowed too do this ? Thanks in advance. -
I viewed a flat yesterday morning for a rental. I made a payment of 350 pound and was told the property would be taken off of the market when I make an offer. I was also told the money would be refundable if the landlord does not accept my offer. At the end of the day I made an offer of 340pw. The landlord refused and counter offered 350pw. I declined that and the agent suggested 345pw as a compromise. I told him to see what the landlord said, but had yet to discuss with my brother, who i was renting with. Having discussed with my brother, who was unsure about 340pw to begin with, I called the agent and told them my brother was not happy with 340 and we wanted a refund. By this point, the landlord had not confirmed whether he would accept 345pw as he had to speak to his partner as well. So all in all, the offer was only live for a matter of a few hours, it wasn't confirmed and since I made the deposit, I know the agency still had the advert live and had made at least one viewing, directly after mine so it wasn't really taken off the market at all. However, the agency are trying to retain the full 350 pound as compensation for the landlord. I thought the deposit was to cover reasonable costs incurred? It's not like it was off the market for a week. And besides, there had been no agreed and confirmed offer. Do you have any advice to get at least part of the money back or is there no real hope in your opinion? many thanks. -
Hello all, I'm in need of any help or advise I can get here, I received a claim form from the county court made by Hoist portfolio holding 2 ltd on behalf of santander UK plc for unpaid overdraft of £1175.08. The original account was with Aliance & Liecester which I opened some time in 2004 as just a basic current account then upgraded later on after about a year or more to a full current account with overdraft facility rising from £500 to £1000 then was closed some years ago when I fell into financial difficulties even before Santander acquired A&L. Before now, A&L have taken all sorts of charges and exploited my situation from charging me for inadequate funds for direct debits to charges for sometimes going over my overdraft limit even by less than a pound, then when I wasn't forthcoming with payments for these charges anymore due to loss of job,the account was closed. I was ignorant about the fact that I could have challenged for unfair charges at the time . I feel very bitter now that santander have passed this on to Hoist Portofolio Plc and i cannot remember receiving any notice before the court claim. Matter of fact, I feel so bitter about this that i wonder the possibility of counter claiming against them for unfair charges. But for the time being i will need some sort of records as i have long disposed off records about this account, can i request a CCA? please any advise/help is welcomed. -
I've recently come across some concerning information on my Experian credit file which couldn't have come at a worse time (Applying for mortgages) I've recently had a default placed on my file from a company called 'Hoist Portfolio Holding 2 Limited'. I've never heard of this company before, never received any correspondence and my attempts to call them have result in voicemail every time. Having queried this with Experian, i received the following response. "Further to your recent contact, the contents of which have been noted .Please note this account relates to an unpaid finance account, opened on 20th September 2010, a t the address of *** *** ***, with Vanquis Bank. The account defaulted on 6th February 2014 with the balance of £1,251.35. We have reported to the Credit Reference Agency this account is Partially Settled. We trust this resolves your query as we believe the details registered to be correct." Further to this email, I have some background on this 'debt'. It was originally an amount owed to Vanquish who sold the debt to a DCA called The Lewis Group and any attempts to contact Vanquish always referred my back to the DCA. An arrangement was made with The Lewis Group as follows: We can confirm our client will accept payment of £1261.92 in Full and Final Settlement of your account. This will be reported to the credit reference agencies as satisfied with a zero balance. I have the above information confirmed via email and letter correspondence with The Lewis Group but am not slightly worried where I currently stand with this. I've also come to the realization that Experian are not able to do anything but the initial query on this but not remove any Defaults (which was what i thought i was paying my membership for ) I have read up regarding Hoist and the problems others are having with them but I'm not sure which direction I can go with this considering i thought it was all done and dusted when i was dealing with The Lewis Group. Thanks in advance -
I rented a property in Aberdeen via Northwood Aberdeen and I want to share my experiences of when I left the property. I am not looking for any legal advice because I accepted the amount they kept even though it was totally unjustifiable and perhaps i was a little impatient but hey ho! I needed the money and they dragged it on for a whole month right until the end of the deadline from deposit protection. when I handed in my notice a full 2 months in advance (as per contract) they try keeping extra months rent (by saying I have to give notice from same date i moved in of current month) apparently they try this with other tenants as i read on a review site called allagents. is this even legal i mean 2 month notice means 2 month notice why does it have to be same date you moved in?. I eventually got a call when i disputed this and was told landlord said he wont charge (trying to pull a fast one i think, most certainly they would have pocketed this extra rent) Another way of conning ex tenant extra months rent despite given 2months to find another then of course they will get new tenant in by then. It didn't end there they always get you on minor things it's like they have a rule they have to get something out of you regardless. ..I was given a lengthy list of defects in the flat despite having a review and letters/emails saying thanks for keeping flat immaculate on regular inspections. I contested every last point some which were easier than others as had noted them in itinerary or emails. eventually they would just not listen and claimed on such a minor minor issue that it was laughable and of course they charged £40+ as part of the admin fee on top for arranging the work on such a minor issue (apparently) which i do not believe they would even carry out. I disagreed but as they dragged it on so much I simply agreed eventually to letting them keep a small amount just to get my deposit back (or most of it). I do not understand as I have heard from other people as well that they just like to keep something, maybe it pays for the staff coffee (I do not know) but this is totally unfair and was wondering if people could share there experiences on here. oh and they also troll the web and some how manage to remove bad comments about them on yell and other review sites so no doubt this one will also be hijacked by there fake accounts and removed. My dealings with them suggest they are dishonest when it comes to handling other peoples money, I feel for the landlords as during my tenancy on at least one occasion they sent out cow boy workmen who they referred to as "engineers" to fix a simple shower hose, they broke the rest of shower in process and when I informed them it took them a few weeks to put a new one as apparently they had to get permission of the landlord and no doubt put it on his bill. the issue here was not about the money, it was the principle and even though initially I was going to contest it all the way as I believe I had enough proof and photographs in the end the brain dead email replies I was getting just showed the letting manager had no intellect and I just gave in. -
Has anyone had any dealings with this company? My partner has recently checked his credit record and has two defaults - both from Mail order catalogues (one of which his mum has opened in his name and defaulted on) and the other has the above company name against it. Our original thoughts were both accounts were opened by his mum however she swears that she only opened one and my partner has never applied for any credit whatsoever. I'm assuming this is a DCA and I would like to send out a CCA request to both companies but I am struggling to find a contact address for this company. Can anyone help?
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Hi just needing a bit of advice here please and maybe a little help. Today just received what looks like a County Court Letter from Claimant Hoist Portfolio Holding Ltd , I do not know who they are or what the sum of money they are asking for is. Im thinking it might be a statute barred debt but not sure, question is . ... will I jeopardise a statute barred debt by logging onto the court claim. Any guidence would be gratefully appreciated. Regards Malc
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Is there anything I can do to get money out the CSA? For the last 12 yrs it's not been a problem, my ex has £270 for 2 kids taken out his wages every month. Deduction of earnings? Due to him not paying in the past. Around the 24th of the month I get it. I am still waiting for Aprils payment, I rang the CSA a week ago today & was told there was a delay because of bank holiday/easter or something but it will be in my bank the start of this week. Still waiting. My ex works for the NHS, I can't imagine the problem being that end. Is there anywhere we can go to complain about the CSA & find out if it's them that is holding onto money?
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Hi, Not really sure if in the right section, but I am sure someone will move it if not: So, I have an old bike frame and sent it away to a company to be resprayed in the original colours and also for them to recreate some grahics/stickers and put these on. In as short a time line as possible, i will note the main points. Bear in mind the communication was almost all one way, with hardly any replies coming back to me, but they had been highly recommended for their work and I have seen a lot of it and it was what I wanted. I and they had no problems with recreating the colours I wanted, but the stumbling block seemed to be the graphics. I eventually identified the correct style, and in both email and telephone conversation I advised on the size and positioning of them on the frame. The situation was then left via my emai communication in August 2013 that I would wait for a "mock up" of the graphics on the frame to approve them before spraying, application and lacquering over the top. Come November I called to ask why there was such a delay in me receiving a mock up for approval and after a strained conversation, it was left with me verbally confirming that I would wait for the mock up to be sent to me as the other person had been unsure of the colouring of the lettering (all they had to do was ring or ask in the 3 months it took before I called them again). Fast forward to February 2014,and I get a call letting me know that the job was "all done". This took me by complete surprise because I was still waiting for some kind of email that I could "approve" before moving forward. To boil the last part down, I said I was unhappy that he had gone ahead and completed the job basically to his own design and he said it was my fault for not providing the correct proofs for the stickers (I was relying on him to do this for me as he was meant to be recreating them!!!) He basically told me to pay (for a job done incorrectly) or he will keep my bike frame to "showcase" his companies work. He was impervious to me telling him that he had got it wrong and would do nothing about it unless I paid extra over and above the actual cost thus far (I have not paid anything so far). I was going to pay but then I asked for some more pictures of the finished work because I only had the one and a few other parts had been done as well and I wanted to confirm the quality. I then received an email last night (7th March) telling me the frame was going to be stripped back to bare metal and sent back to me as A. Someone else could do the job and B. He didn't want my money. When I replied this morning and said that was OK with me and to let me know when he has ready to send the parts back and to let me know the postage cost, he replied by telling me that if I thought I was getting my frame back then "I was wrong" and he thought "I would have liked that option" and it was now "your move" Has anyone got any advice as to whom I should contact because it isn't going to get sorted amicably clearly
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Hi, I have been on an emergency tax code since November, I am now on the correct code, however... I am owed approximately £1000 in tax, I spoke to HMRC and the lady was very distant in telling me anything. She told me that I was still down as being self employed and that I haven't filed a tax return for 4 years and I have a bill of £3400 (ish) all built up from late filing penalties etc. She was requesting information over the phone about when I was last self employed and so on, I couldn't give her the exact dates so she has asked me to call back with all the information, my concern is that I no longer have all the information they need and all would be estimates. Who / where is the best place for me to seek advice? and can HMRC hold the money that I am owed from me paying to much tax this year because of these apparent penalties. Thank You
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09/03/2001 - Lease Commenced 9th March 2001 for a term of 5 years yielding an annual rent of £13,000 payable quarterly in advance. Rent review at end of 1st Year (9th March 2002) and end of 4th Year of term 9th March 2005). The Lease was not contracted out of L&TA 1954. 09/03/2002 – Rent Review increased rent to £14,000pa. ??/??/2007 - Landlord approached Tenant in 2007 to review rent, came up with several spurious valuations based on review dates of 9th March 2005 and a Lease Renewal of 1st June 2007. Rental comparisons disputed by tenant until advised by Landlord that No 25 (next Door) had renewed @ £18,500 pa with effect from June 2006. 05/06/2008 - Email issued by tenant stating willing to enter into a new lease @ £18,500pa 10 years with a 5yr review and 5 year break clause. 01/08/2008 - Letter issued by landlord enclosing New Lease £18,500 WEF 01/06/2007 and Memorandum confirming rent review and rent £14,500 WEF 01/06/2007. ??/01/2008 – Tenant became aware that No 25 comparable also included 2-3 parking spaces, so net rent for next door is £14,600 after allowing £3,900 cost of 3 spaces. Neither the Draft Lease nor memorandum was signed by either party. The Premises were voluntarily handed back to the Landlord in April 2009. Issues in Point The Lease of 2001 is a fixed term of 5 years with 2 reviews and makes no mention of anniversary rent review periods other than the only 2 dates contained therein. In a holding over situation, does the tenant become liable for further rent reviews outwith the original lease term. If not, then was the review actually negotiations for a new lease which was never signed and entered into. As the premises were tendered back to the Landlord Not by formal surrender. Is this a forfeiture of the Lease and does this mean that the landlord loses the right to pursue any outstanding rents ?
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http://www.bbc.co.uk/newsbeat/26326033 I'm involved in a similar ongoing story. The local Trading Standards will soon be getting another report. http://www.consumeractiongroup.co.uk/forum/showthread.php?408378-Agent-wants-significant-rent-without-contract -
I was the first person to arrange a viewing for a certain property before it actually went online. I agreed to take it on the spot, the letting agent gave me a ride back to their offices where I signed the below document, paid a hefty holding deposit and agreed on the moving in date. I then left the country and came back today only to get a message from the agency saying that another offer came through and that is not certain that I will be the one to get the property now. I was supposed to move in next TUE, and I am meeting the agent on MON only. Is it really possible that despite me paying a holding deposit I may still lose this place? Is this deposit really worth nothing? If so, can I at least get ALL my money back despite the terms of the payment stating that they might keep the admin charges. I also noticed that one day later after paying my deposit, the property started to get advertised online, with a higher asking price, with the latest ad dated only yesterday! What are my options here please? I am desperate to move in since I gave my current landlord my notice 2 weeks ago and I need to vacate. -
Long story short: Viewed a House on 30/06/12 and paid 'holding deposit' to LA there and then in the pouring rain, with only a carbon copy receipt for myself. My understanding was the fee was for LA to take house off the market. Received a phone call from LA the following week to ask for email address to send Tenant vetting application - I received 'Keysafe' forms filled out 100% honestly and accurately and sent back. Received Call from LA to say Keysafe Tenant vetting has come back as a FAIL (due to bad landlord reference - minor arrears, long story) and they will be keeping my deposit as it is non refundable! -
Hello everybody, I paid for holding deposit of £680 was paid to rent a flat(I will call this flat A) on 26th Nov, but due to my private reason I don't need to take the property anymore. My moving-in date was supposed to be 16th Dec. #1. I asked the agent to refund my holding deposit but he refused it. He said it would go to the landlord of the property. (this is understandable because it was me who doesn't want this property anymore.) #2. Instead of refund, he recommended me to rent a smaller flat(flat B) through his agency to keep my holding deposit. His logic is that he could transfer my holding deposit of flat A to be used as holding deposit of flat B, if I make an offer to it. And his agency would paid for my holding deposit of flat A. What?? This is nonsense. An agency will pay for my holding deposit from its pocket? It's not a charity organization. And he has been introducing expensive properties which I don't want to take at all-------I am forced to take his offer of expensive flats not to lose £680. According to him, if I don't want to take any property through his agent, he would give it to the landlord. But this does not seem so. What he said is totally illogical. My question is, ##1. If there's a new tenant for the flat A, and he wanna move in the flat A before 16th December, actually the landlord has nothing to lose. (because he agreed to my moving-in date) Can this be a good reason of refund my holding deposit if there's a new tenant for the flat A? ##2. The agent seems that he can wrap up the flat A issue without paying my holding deposit to the landlord given #2. If my deposit can be transferred to be used as the deposit of other flat, this means he can move my deposit from flat A regardless of any circumstances. If I give up my deposit, it would go to the agent, not to the landlord. Can I claim refund in this case? I really don't want to make a new forced contract of an expensive flat not to lose £680. Help! -
Will try to keep this short but for those with a very short attention span - Summary cliffs: a letting agent is refusing to repay a £1,200 holding deposit after negotiations on the tenancy agreement broke down despite them agreeing (prior to us paying the deposit) that a disagreement on the tenancy agreement would lead to our deposit being refunded (clearly fraudulent on their part to not repay??). Long form: all communication detailed below happened over email. -------------------- - Looking at a property (Mayfair/Marylebone) managed by Landlord X being shown to us (friend and I) by Agent Y: Agent Y requests non-refundable holding deposit of £1200 to take property off market - I comment that we can't agree to a non-refundable deposit before seeing the tenancy agreement (wasn't ready yet) as it may have a number of strange clauses in there which we would not agree to - Agent Y states deposit will be refunded if we can't get to an agreement on tenancy agreement: at this point, we paid the £1200 (nothing signed yet) - Tenancy agreement is sent to us and we send back with comments on a number of clauses we couldn't agree to. Main ones highlighted below: -----no use of washing machine and dryer if no one is home -----landlord can claim ownership of any furniture or fittings in the property even if property is restored to original state prior to us moving out -----unless reported asap, tenant liable for all damages in the property even if such damage existed prior to tenant moving in - Landlord X rejected our changes to/deletion of the clauses above and said we'd have to accept their tenancy agreement - We sent email cc'ing both agent and landlord stating we decided not to proceed with the flat as we could not sign their tenancy agreement in its current form and requested a full refund of the holding deposit One month later, we're still yet to receive the deposit back: Landlord X states Agent Y never told them deposit would be refundable if tenancy agreement wasn't agreed. Agent Y says Landlord X refuses to pay full deposit back but that they will "try" to recover some for us. Obviously above is unacceptable and I refuse to settle for anything less than a full refund. I just emailed them both a "Final Notice before Legal Action" including all of the above (all email was saved in Outlook so all evidence described above was attached) and gave them a final opportunity to repay us in full - they ignored it (I assume they think we are bluffing? I'm excited by the opportunity to prove them wrong). Question: which court / govt agency / process should we use to follow up on the above? Would a small claims court see this case? Any other thoughts on what we should do here? Have a number of lawyer friends who can help for free so lawyer fees not an issue - not sure how good their Real Estate expertise is though. Frankly, both the agent and landlord seem to be detested in the area for having dodgy practices and a part of me doesn't want them to repay as I would love to see them hit with a punitive and exemplary damages order and for them to be driven out of business. Appreciate any thoughts on the above. -
Hi all I got into financial difficulty a while ago after being a customer of orange now EE for several years. Up until that point I had been a loyal customer of Orange for over half a decade. When I was unable to continue making payments due to losing my job, they eventually sent me a bill for the remaining amount of the contract which was a figure far beyond what I could certainly afford. After attempts to work this out they sent this debt to a DCA and the bill was reduced to an amount of around 10% which at a struggle I could afford to pay. But my main problem is I have unique number which I purchased when things were better for me, it cost me close to a £1000 from a third party. I have the invoice and it’s not even an EE number it’s from another mobile provider. EE’s uncompromising response is the debt is no longer with them and not their problem and more importantly we are not giving you the number back (or PUK code). I rang it last week it’s still not been allocated to anyone. I’m not against paying the debt nor am I against paying the debt and staying with EE if they will have me but this is my number and they are basically holding it to ransom. My belief is it not there’s to hold. If the sale of goods comes into play I made a legitimate purchase to third party not EE. Does anyone know what my options are? Is it legal for them to refuse to supply me with a PUK code for a number I bought and paid for and by rights is mine regardless of any debt. When started my contract they supplied me with an orange number and I changed it to my purchased number. Please help; on top of my other financial problems I cannot readily accept writing off a further £1000 purchase. Do I have options to pursue this in a small claims court? Any information would be useful Thanks
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