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Hello all, My first post on this great forum - very nervous and very worried. Please correct and advise me if I do anything wrong or don't follow correct protocol as I'm not a regular user of any forum! I had two credit card accounts with MBNA one started 1996, the other in 2001. I believe I stopped paying the full repayments around 2005 due to losing my job and the resulting financial problems and agreed with MBNA a reduced, interest free monthly repayment. Some time later I received letters saying both accounts had been assigned to a debt collection agency who would now be taking over the accounts. I think these were possibly re assigned two or three more times to different agencies over the next couple of years but my memory on these is not so good as I was suffering from severe depression around this time and on prescribed medication. I probably ignored and binned any correspondence from around this time. Most recently, around November 2015, Arrow Global took over both debts and on 05 August this year I have received two Court claim forms (one for each account). I read a few threads and have responded to the claim online at moneyclaim.gov.uk to acknowledge service and stated I wish to defend. Now I'm struggling and worried sick that my head might go again and would be so grateful for any help you wonderful people could provide. I don't think I have a lot of time to respond? -
Hello I have various outstanding PDL loans that I've been ignoring and need advice on the best way to sort them out. I want to begin repairing my credit file ASAP. Wageday. Default £286 Not paid since Nov 15 Lending Stream. Default £507 Not paid since Sept 15 Uncle Buck Default £307 Not paid since Oct 15 Instant Cash Loans t/a Payday UK Late Payment £608 Not paid since Jun 16 I also show two settled accounts: Pixie Loans LTD and Mr Lender - both of these accounts I've received letters chasing the debts from CRS and SLL Capital. What does this mean? These two companies who the letters are from aren't on any of my credit reports. My account with Instant Cash loans hasn't defaulted. If I ring them and agree a payment plan will it default? I have already rung Uncle Buck and agreed to clear the debt in two months with a partial settlement. Was this the best thing to do? My overall objective is to prevent any CCJs. Thanks for reading -
Hi I have several defaults for various amounts totalling approx. £5000. For whatever reason I didn't pay my bills for several months and am now in a position to begin tackling this mess. I can probably pay off all of the debt in around nine months settling several smaller accounts within three months. Lots of the debts have been sold on to various debt collection agencies. They're offering me various discounts to write off part of the debt which I am open to for obvious reasons. However I am also keen to begin the process of rebuilding my credit rating ASAP and am wondering whether it is better to settle in full for this reason? I've also read that if you only settle partially, the remainder of the debt can be sold on which is concerning. If I decide to offer a partial settlement which is then accepted, how do I avoid that scenario? Thanks
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I've signed up to Virgin Media at my new address. I've gone for Broadband only, no phone line, no TV, so no possibility of calls or pay per view. My bills will of course be for services in advance. So, I'm struggling to see how there can be any aspect of "Credit" here. Yet, they've hard searched me. In fact, according to Clearscore, they have performed two hard searches, one at my new address and one at my old address (I'd think this would count as one, yet apparently Equifax/Clearscore count it as two searches). Is this normal? Can I argue the point with VM as there is no credit facility? -
Hoping for some advice. After significant debt issues just over 6 years ago I am now in the year when various defaults and a CCJ hit their 6 year mark on my credit file. All payments being managed through stepchange (I have charge against my house connected to CCJ) If i understand correctly as the respective default dates pass these will drop off my credit file? Do the accounts completely disappear from the file or just show as accounts that are being paid? Are companies more likely to accept a full and final offer once the 6 years from default date has passed? (i understand the money is still owed but i'd like to pay them as little as possible!) The CCJ is managed by Marlin, who brought it from Virgin and Optima... they've not been the nicest company to deal with... I have claimed back all PPI etc so i can't reduce the debts any further that way. All help appreciated! -
Hi All, I am trying to get any information possible on the removal of Settled Accounts that were in good standing from the main credit agencies. I used a well known payday loan company back in 2013 and rolled over the loan a few times and always paid early and in full. Never late and no negative info at all. However fast forward 3 years , I am trying to secure a mortgage and have been refused due to having 6 entries from a specific payday loan lender. Even though they are all settled and paid and closed they underwriters see that as there were 6 entries, that I am a risk !! I have a good credit score and this is the only negative. This is causing me to have to look through other "brokered" lenders who all want to charge fees and I am looking at a higher interest rate also. It crazy that I borrowed and paid back on time and still penalised for it. Can any one give me any advise on how I can persuade the payday lender to remove the settled accounts from my files?? As its causing me financial issues if I have to pay a higher interest rate because of them. Any help appreciated. Thanks -
Hi all, I started a previous thread to share my general issues, but am posting in this section for specific advise relating to First Direct. Previous forum address here if anyone is interested: http://www.consumeractiongroup.co.uk/forum/showthread.php?458839-Low-income-6-year-old-debts-and-worrying-about-the-possibility-of-future-court-action I had an account with an overdraft, credit card and loan with First Direct (all pre Apr 2007). I defaulted on payments for the credit card and loan back in 2009, at which point, they closed my account, merging the credit card and overdraft together as one debt, and the remaining loan as another. Since the default in 2009, I have been making token £1 monthly payments to Metropolitan Collection Services; I have since moved house a few times and hence had no contact with them. Aiming to sort things out once and for all, I joined this site, and under some much appreciated advice, sent out a CCA request to Metropolitan last week. First Direct have responded, sending back my CCA letter (but keeping the postal order???), saying: The letter is not signed (didn't think I needed to) - they want me to provide a specimen signature My current address does not match their records (it wouldn't as I have moved, but my credit file address is up-to-date) - they want me to provide the old address to match their records. From this, I gather that FD still own the debt as Metropolitan did not write to me. As mentioned, my credit file is up to date with all addresses. Does anyone have any advice on how I should proceed? Are they trying to delay and does the time limit of 12+2 days still apply? Or, are they valid in their requests? Any help much appreciated Thanks AM -
Packaged accounts are current accounts that have ‘benefits’ attached. Such as Travel Insurance. It is a good way to obtain Travel, Mobile or breakdown insurances. However, you might be able to get these cheaper elsewhere and those included in the packages were not always beneficial to the customer. However, for this type of account, a monthly fee is charged, usually about £10 - £25.00 per month. – Doesn’t sound too much when you say it like that, but say £120.00 - £300.00 per year and that could be quite substantial. If you made a decision to take a packaged account for these benefits then all well and good. If you didn’t, and were advised that this was the only way you could have a mortgage or other type of loan, credit card or overdraft with your bank or it simply appeared – then you were mis-sold. If you were mis-sold, then you can reclaim:- Reasons for mis-selling You didn’t know you were paying for this type of account and don’t remember ever agreeing to having this account. You were upgraded without your knowledge. You were told you would be eligible for travel insurance but later found out this wasn't correct. You weren't told you wouldn’t be eligible for one or more of the insurance policies. You were told you had to get the account in order to take out a loan / overdraft / mortgage. You were told you wouldn’t be eligible for the Banks' fee-free accounts and had to get one. You weren't told there was an alternative, free account. You tried to cancel the account but the bank wouldn't let you . There is a draft reclaim letter in the CAG library. HERE Ideally you should fill out a copy of the statint.xls sheet HERE Please start your own thread in the appropriate Bank Forum to chart your progress and to ask any questions we might not have covered. This is not to be used for Bank Charges and/or unfair interest -
I am trying to get my finances in order and have been reading up on forums about those who have had successes dealing with DCAs, but unfortunately my accounts don’t seem to make sense. I have four default accounts on my credit file, showing a D sign every single month on my account, but I have three payments from DCA going out of my account two I know why I am paying but PRA I don’t know what its for, and the two bank account overdrafts I have defaults for I don’t know what is happening with them and what to do. Should i send out CCA letters to all creditors including barclays and natwest? On my credit file are these four defaulted accounts Lender Idem Capital Securities Current Balance £1,868 I am paying this via direct debit reduced monthly installment at the moment, this has been passed from Agilent to Moorgate and now to Idem and I it was so long ago now I cant even remember who the original company was who I took a loan out with. Lender NWB Current Accounts Current Balance £1,691 It says I am paying £5 per month but I cannot see any standing order or direct debit going out of my account for £5 per month, so I have no idea what is going on with this account. Both Barclays & Natwest overdrafts have been passed over to DCA I am sure of it, but I am unclear on who they are or what is going on with these accounts. What shall I do? Do I chase up with the actual banks to see what information they can pull up (send SARS) Lender Barclays Bank plc Current Balance £1,590 Similar to my Natwest account, I do not have anything on my bank account showing I am paying them, yet it shows I am paying £18 per month, once again I do not know how to handle this and whether I have a DCA I am paying, I haven’t received any letters for a while and I don’t have a clue what I should do. Lender MKDP LLP Account Type Credit Card Current Balance £264 Finally I have a PRA Group direct debit set up for £8.86 per month but yet again I don’t know what debt this is for now, as it seems to have been set up some time back, with moving and getting married last year I lost a lot of paper work and I cant remember what DCA is for what account and why now. DCA payments: Idem Robinsons Way this is on my credit file under MKDP (are they the same company?)But there is nothing on my credit file saying I am dealing with Robinsons Way PRA Group £8.86 No clue whatsoever why I am paying this and for what account. -
Nine High Street banks and building societies in the UK are to launch basic bank accounts which will not charge a fee for missed payments. The new accounts will be available from 1 January to people who fail to qualify for a full current account. But current basic bank account holders may not be automatically switched to a fee-free account – so you should contact your provider to check Users of the new accounts will also qualify for a debit card, which they can use to shop online, or at cash points. But they will not be able to run up an overdraft. Nine banking groups have agreed to offer fee-free basic bank accounts: Barclays – Barclays Basic Current Account The Co-operative Bank – Cashminder HSBC – Basic Bank Account Lloyds Banking Group (Bank of Scotland, Halifax and Lloyds) – Basic Account National Australia Bank Group (including Clydesdale Bank and Yorkshire Bank) – Readycash Account Nationwide – FlexBasic RBS Group (NatWest, Royal Bank of Scotland and Ulster Bank) – Foundation Account and Basic Account (England and Wales) Santander – Basic Current Account TSB – Cash Account http://www.bbc.co.uk/news/business-35168705
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More than one million customers with RBS and NatWest will soon be forced to pay up to £2 extra a month for their packaged current accounts. From January 17, customers with the bank’s Black account must pay £26 a month for their deals. Those with the bank’s Platinum account will have to fork out £1 more, totalling £16 a month. RBS Black account offers worldwide travel insurance and access to airport lounges. The Platinum account includes travel and phone insurance and UK breakdown cover. Read more: http://www.thisismoney.co.uk/money/saving/article-3322929/One-million-customers-RBS-Natwest-face-price-rises-packaged-current-accounts.html#ixzz3rwIxQmWD -
Hi there! I was not sure where to post this, but as this forum has been useful to me in the past with personal matters I was hoping there would be a person here to help me with a current problem I have. Google couldn't help me, so .... Hopefully the kind people here can. When my grandmother died, she left me a sum of money in a Post Office account. She paid into it all the time and when I turned 25 the money was mine.. === Now, I don't have children, and I wont have. What I do have is two cousins who are the best part of my life. I wan't them to have an great future and I would like to help. They are still young. As hard as I have tried, I cannot find a way to setup an account like my grandmother had for me, for my cousins. I want to setup accounts for both of them and pay money into it on a regular basis. I wan't to keep paying into it till they are ready for University, and hopefully give them a sum on money to help them with their education and achieve a good start in life. Am I being stupid here and simply missing a keyword in seaches for these services or do they simply not exist anymore? If anyone could point me in the right direction that would be great. I am fearful that due to the rise in criminal activity involving financial activity such services have been stopped and that would be a great shame. Thank you for your time.
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I recently sent CCA requests to Barclaycard for the two cards i have with them and have received replies to both requests. I not sure however how to interpret them and how to proceed. A little background might help to explain the situation. The two accounts are positively ancient. I'm not sure when i got the Mastercard account, i think it was a few years after the Visa account, but when exactly i don't know. I know when i opened the Visa though. It was opened when i went to university, in 1984. I've been making reduced payments to Barclaycard for about 4 1/2 years under what i assume is an arrangement to pay. But i don't know as Barclaycard have not been reporting the accounts to any of the CRAs. Its odd, but i've checked all 3 and they're not on any report. So i'm unsure what to do. Do i leave things alone knowing that its not going to effect my credit rating or do i make a claim of unenforceable debts? Any insight or advice would be most welcome.
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Hi All, I was wondering if someone could help me please as I am a bit confused as to Settled accounts and dates they are removed. I have managed to settle all my debts finally and I am trying to be realistic when I will be able to apply for a mortgage so trying to work out dates etc. There are 8 showing as Settled and 3 credit accounts as up to date and have't had any issues. Could you tell me how long a settled account stays on my file for is it 6 years? If so when is the date from? Is it Default date? of Satisfied Date? or any other I haven't thought of. Also if anyone knows, now they are settled does this increase my chance of getting credit or will be it once they are gone? I repaid them in November last year mainly, so its been almost a year Really value your thoughts, thank you.
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I have applied to several UK banks for current accounts over a period of approximately two months and, for various reasons (such as mistakenly being classified as not being on the electoral roll), been rejected by all of them. The application searches are on my Experian credit file. I appreciate that having too many applications in a short period of time is not something the banks take too kindly to. Should I wait a period of time before applying to further banks? I appreciate it's a question one can generally only guestimate, but how many banks would be "too many" to apply to before further banks get suspicious and reject an application? If I should wait for a while, how long should I wait please? Thanks a lot. -
Hi, I don't know if anyone is able to give me any advice. Three or four years ago I had some financial troubles. Recently I decided to get my head out of the sand and I ordered copies of my credit files. I have found that in addition to the actual accounts that have been defaulted (bank account and storecard etc) Lowell Financial have also added their own default. The main question that I have is can Lowell do this? I was intending to try and pay back as many companies as I could, but I object to paying two people for the same debt. In addition to this my credit file will never clear as Lowell's default date on some of the accounts is nearly a year after the original holders date. Thanks in advance. -
HI Apparently i have 2 outstanding pay day loans , I think with money in advance and access fast money. After i left step change and started dealing with the debts on my own one of these debts went to OPOS who i wouldn't communicate with as they were really nasty. Now its gone to Sll Capital and they say so has another. They're not for a lot but still more than i originally borrowed plus one month interest. I know i am being cash cowed as i paid monthly to Step Change for a while. About £65 pound each. The amounts i borrowed are around £150. they have been emailing calling and writing and i got fed up and sent all to spam. Now ive just had a letter of default last week and today they have sent me a text saying they have issued a notice of assignment. What do i do now, can a DCA register a default? Please help, there is also another thread ive put in about My Jar that i need help with Thanks -
Hi I am with Smile Bank and have a bundled account with them: that is to say I pay a monthly fee and get various "benefits". One of them is for an airport lounge pass. You get a small number of free passes each year and can pay a small fee to take a guest in with you. I recently found out that if your information changes, for example, your credit card expires and you are issued with a new one, of course with a new expiry date, or if you change address, this is not notified by Smile to the company offering the lounge service, called Priority Pass". If the bundled account is with the bank, albeit it supplied by various external companies for the different services in the bundled account, are Smile not supposed to supply them with information about updates? For example, Smile know when they have issued a new card, and they are also aware of address changes. Or is this a sneaky way of making more money by not honoring bundled services?
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After 6 years my Bankruptcy has finally been removed from my credit file. A default for one of the loans included also gone. However I have an old RBS bank account and loan account that for some reason weren't defaulted but were included in the BR that are still showing on my Equifax credit report as partially settled. I would like to get these removed. What are the chances? -
Hi Guys. Sorry if this has already been addressed but I am just looking for some advice. I purchased some items from Usa before Christmas and they were delivered via Fedex and they covered the customs and duty charge. The problem is they didnt tell me or inform me they had covered it so I didnt know I owed them money. I got a letter from Control Accounts Plc yesterday stating that my debt has be passed onto them via Fedex because despite previous letters I have refused to pay my customs and duty charge. The thing is I never received any letters from Fedex regarding these charges. The original charge was £20 and they are now trying to charge me £61 as Fedex have added on a late payment fee. I contacted CAP today and told them that I am happy to pay the £20 that I owe because that it a customs and duty charge however I will not be paying the latepayment fee as I never received any warnings or letters from Fedex. The lady on the phone was less than helpful and extremly rude saying that it was my word against theirs that I never received a letter as it was sent in November and they would be charging me the £40 no matter what. I explained I would pay the £20 and she said pay it but we will still be coming after you for the £40. They dont have my name only my Business name. What should I do? Should I pay the additional £40 or leave it and let them chase me. I know its only a small amount of money but its the principle. They have threatened the usual in the letter that it may lead to a Claim being issued in the County Court. Any advice would be appriciated D x
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Hi All, I was wondering if someone would be able to help me in this situation. I am having issues with the Pitman Training Course that I’m currently enrolled on. I enrolled on my Advanced ECDL/Executive PA Course in September 2014. So you can Imagine how shocked I was when in February 2015 the Pitman finance department in Croydon contacted me to say my account was in default. They stated that it had been so for 6 WHOLE MONTHS! When asked why they had not contacted me earlier to bring the matter to my attention. The response I recieved was “we had a backlog…we were poorly and unwell” etc. I felt very angry and upset as a result of this I left the centre and went home. I kept trying to call the accounts department as I thought of some suggestions on how I can resolve the account and continue my studies but it goes straight to Voicemail, I have left emails, called the office and when asking Head Quarters about the next procedures they simply distanced themselves from the situation going on to state Pitman Accounts in Croydon were a separate company and just advised me to keep trying. I emailed Patricia Porter at Croydon and had left my details, but no attempt whatsoever had been made to contact me. After attempting to call Pitman again today I was placed on hold to wait for someone in the accounts department. I was then informed “Sorry they’re all in meetings”. Then very coincidently the financial controller Patricia Porter at the Pitman Croydon Centre messages me less than a minute after the call with the one line email response below: “Dear Alesha I am away from the office today. Regards Patricia Porter” Immediately I messaged Patricia back and asked “Who can I speak to regarding my account in your absence?” I received no response at all. Exactly how do you treat a student with an attitude like that? I’m so disappointed by this lack professionalism and can’t believe I have to resort to an online post to try and reach out for advice. It is so off putting when you have an organisation with an attitude of “We won’t accept or return your calls when there is a problem…But we will be glad to accept your money anytime!” I have made every effort to reach out to them to no avail and I would really like to get further advice on what I can do about this situation as I find the accounts department in the Pitman Croydon very uncooperative,unreasonable and utterly irresponsible! Regards, Alesha -
Hi Does anyone know what Lloyds would have been charging for their packaged accounts back in 1987? I've gone back over my own records and can share the following just in case it is useful to anyone else. Classic account - package referred to either:- account fixed charge account service charge account charge around 1991 account charge was £8.00 per month around 2004 account charge £10.00 per month around 2008 account charge £12.00 per month around 2011 account charge £12.95 per month i assume that the account charges would have been the same for everyone with this type of package account, but am not sure if the month that the increase took place would be the same for everyone. if anyone does know about the classic package charge for the period 87-91, and willing to share the information that would be great.
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Another lender has just informed me that they have sold the account to MMF, they already owned 2 accounts which are still outstanding and now this is the 3rd! Is there any limit to the amount of accounts they will buy belonging to a single person? Do they believe I'm easy to get money out of so they keep buying my accounts? Do they do bundle deals to clear all accounts? Anyone been in the same situation, or able to shed some light on the situation and the best course of action. I dont want a company buying up all my old debts but could be some benefit if they do deals to settle them all cheaply.
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Hullo, I have just received a letter from a DCA (EOS Solutions) and needless to say, I'm a little irritated... When I moved in this flat, I was paying for an unmetered supply. However, a few months later, it emerged that the flat was actually on a water meter, & all my payments subsequently transferred. No problems there. However, a few weeks back, I received a tetchy letter from Southern to "The Occupier", asking for details regarding the current occupants in relation to an unmetered account. Rang them, and they said "Oh, just an automated mail run. Please disregard". Today, I received a letter from EOS Solutions enquiring as to the occupancy at my current address. Obviously I have no intention of getting in touch with them (I have no relationship with them - as far as I see it, this is an issue for Southern Water to resolve). Also, they don't have my name or any other details. But I thought it best to be safe rather than sorry and check with the experts on here... Would I be right in thinking my best way forward is to ignore the DCA letter entirely, and speak to Southern Water and point out they need to get their bloody affairs in order. Is there any chances of this being linked to my credit rating or anything like that? Any other advice? Thanks in advance all! EDIT: Just saw the DCA link. Letter seems mostly in order as they identify their customer as Southern Water. But they did address the letter to "The Occupier"... -
Evening all, I have recntly recieved several calls from a company called arrow global asking me personla questions to "deal" with a supposed outstanding debt. Due to so many [problem]s out there i told them i would not give personal details to confirm who i was. Today i recieved a Claim form, with several others included. The first being a Claim form with the number N1CPC on the bottom left hand corner. In it it states i have an outstanding debt from 2002 for littlewoods, and that it was assigned to the claiment on may 17 2007 I see no stamp or seal on the form, i assume this is a stamp from a stamp machine, not a preprinted stamp on the form with a crown and the words the county court, no real stamp just the preprinte one. I have since this date had another little woods account at the same address and a ISME account who are also littlewoods at the same address, i do not recall this debt have no paperwork from 13 years ago and have never to my knowledge agreed to pay Arrow any amount. Am i correct that this debt is past it date , i recently out of curiousity got my exeparian credit file and i have no CCJ's on it or any ourstanding debts of any sorts. I really dont know about this debt and am sure its statute barred if they received it in 2007 and their letter is dated 21 jan 2015 Plus if i did have the debt surely littlewoods would have done something sooner then 5 years before selling the debt to arrow?? Any help would be appreciated , i dont want to just ignor this letter in case it is genuine, kind regards grant
