This is the norm for Packlink, avoid like the plague. Read half of their TrustPilot reviews. Remove automatic billing and call PayPal as there have been some people that have removed the auto billing but charges still getting applied, tell PayPal under no circumstances allow your account to be charged by these lot. As @BankFodder says any charges get reversed, most people are just opening paypal cases in first instance, this may lead to them having their accounts restricted. People have called UPS to confirm the charges only to be told either there was a charge for a few quid or no charge at all, Packlink make up the £40+VAT and say it is what UPS charges. Packlink also show smaller dimensions when creating a shipment than it would if you went direct to the courier. Hopefully eBay stop using their services soon.

It would help if they used the correct domain in their email auto response. It isn't a co.uk but a .com domain.

All the home buttons I have ever ordered have come with a new gasket as they can tear when you remove the button, even so you can still use the old one as long as it hasn't been torn in half. To also get glue on the LCD is quite hard as anyone that knows what they are doing would put the glue on the metal frame centered so when you lay the new digitizer glass down it spreads evenly giving it a firm hold. If you also get glue on the LCD it is removable with a bit of IPA and a microfiber cloth, I guess he didn't check the iPad worked before he glued the new digitizer in place. Did he replace the LCD, home button and glass ? Just 3rd party prices you are talking £35 for the LCD £8 for the home button and £13 for the glass for a total of approx £56, there is no way he could have got a legit OEM LCD panel for the £80 The fact you have pressure marks is a bit alarming as when I have done repairs in the past I only clamp along the sides making sure not to go over the LCD area to avoid causing any issues with the screen and the fact it is in a metal housing and the LCD is resesed into the frame he has over tightened them a lot and gone way over the glass border. The pressure spots is there one in each corner or are they down the left side of the LCD.

What model of iPad was it out of interest as a new model one with the fused glass is far more expensive than £80 just for the LCD. When a repair store says they are using a genuine LCD 99% of the time they won't, the only way for a non Apple store to get hold of one is to strip it out of a faulty iPad as Apple doesn't sell their LCDs and keep a very close on on where they get shipped too.

I have updated my thread that was linked above if you want to see the outcome.

Heya, Sorry completely forgot about this, the engineer saw the fault and confirmed it was the same as the last fault. I told him I didn't want him to repair it as we are rejecting it based on the above and he said that is fine and will make a note. Called up AO the next day to confirm what the engineer had said in his report and they agreed to come and remove the machine and refund, in the end I ended up paying a bit extra and said to them to put the refund towards the Samsung we decided on and when that was delivered this was lifted. Still going till this day. Cheers

Yeah I was just re-reading and noticed the comment. Hopefully she gets what is coming too her, clients like this are a nightmare.

If you can from a public road take a picture / video of this, just in case there has been any damage you can prove the foul play and show the judge her true colouts / intentions.

@omegatbt15 Just a word of warning with Packlink, do not continue to use them and remove any automatic billing you have linked to your PayPal. There have been numerous reports of people that have claimed missing parcels etc that have then been slapped with a £40 admin fee two months down the line due to an oversized parcel with 0 proof. They then ask you to take pictures of the parcel next to a tape measure to prove the dimensions are within the given size at the booking stage, this is obviously impossible as the item was sent two months ago. One part that was effected was a company and got stung for £1600 worth of £40 charges. When you first used Packlink it asked you to allow automatic billing via PayPal and if this is still active they can bill you whenever they like and you can't stop the payment and it doesn't require approval.

I sell about 100 items a month on eBay and started using Packlink despite its awful user interface. I had my first lost item and from the get go they tried to defect anything, after I screenshot their own booking process saying that I was covered and made them aware that my contract was with them as a broker and not with MyHermes they changed their minds and issued me with a claims form to get my money back. https://uk.trustpilot.com/review/www.packlink.com?languages=en&stars=1 Hopefully I can link this here, I would advise posting a review to add to the ever growing list of 1 star reviews.

Been down to my local store today, asked if they had any in stock before asking about exchanging the opened one and they said they had a few. He goes to grab it comes out and I then mentioned about the return and they said they could do it no problem. The thing is as they had assumed I wanted to take out a new contract it looks like they grabbed another open one so I am going to speculate that they open tablets to either demo or use and then the next person that wants one get the most recent open one etc. Knowing I was returning it due to the smudges and smears on the screen he then offered to get another one out the back and this time it was sealed, filled out a return form and all sorted in about 10 minutes. Side note - when I failed the security question about my last purchase it was due to this one not being updated on the system yet BUT it showed that I took my last phone contract out (3 months ago) in Carphone Warehouse, this isn't the case I took it out direct with EE as I used their offer to drop the upfront cost when trading in a selected Samsung phone and also my Perks discount. The Carphone WH store is literally across from the EE store you can see it from the window. Is this something I should be worried about ?

The Saturday just gone I was visiting London and stopped at the Shepards Bush store as I have been wanting to get a new tablet. Go in and speak with someone about the s5e, they go and check the stock room and come out and say they only have one but she had spoken to the manager and they could do it for £27 PM instead of the advertised £37 for 20GB. I thought that was a good deal and asked if I could use my perks code but she said as I was having the managers code applied I couldn't use mine but fair enough I had already got a discount (I now realised my perks discount would have actually been a better rate.) We go through the paperwork and she put the tablet in the bag with a receipt and hands it too me and I walk out. Something kept telling me the whole process didn't seem right and looking at the receipt I could only see the 10% existing customers discount. I called up EE support and one of the security questions was "where was your last purchase made" I told her it was 15 minutes ago at the Shepards Bush and it was in store, her reply was "are you sure it wasn't online" and I explained again I had just been into the store to get it and not online, anyway she asked me again "are you sure." At this point I'm thinking something has gone wrong. after a couple minutes she tells me I have failed the security check and I will have to go in store, by this time I'm on the way back to the tube as I had a train to catch to make the 2 hour journey home. Once I get on the train I call again and speak to someone who asked a different set of questions that I passed. I asked what my monthly payment was only to be told it was £37, I explain what went on and he double checked and had a supervisor check and no nothing additional had been applied to my account. No bother as I had my perks code I could still add and I was happy with that, they added it with no issues. I get home leave the tablet in the ee bag today as I didn't want to take it out till my screen protector and case turned up as I am quite anal when it comes to scratches and marks. they turn up I get the box and ready to set the device up I open the box and think to myself wait the security seal had been broken (I have in the past had the device opened in front of me to show me the content.) This didn't happen this time round so I was a bit annoyed. I take the charger out and notice some marks on it and no normal plastic cover and think has this been returned at some point, carry on opening the content and get the tablet out the little material bag it comes in it has finger and palm print all over the screen and some smearing, at this point I'm getting more and more frustrated as I have purchased a new device that has clearly been used at some point. I had a quick look at the returns information as both times on the phone I was told I had a 14 day cooling off period I thought to myself that I could just return it as it isn't as described ie not a new device, however now looking online this only applies to out of premises purchases, luckily I record my calls now due to something else happening that could have been proved by the interaction I had over the phone. At no point were any terms and conditions shown to me or read out, I was asked to sign one e-document that stated the costs, and as I went to press does the customer agree to these conditions she took the tablet away and said its OK no need to do that. Where do I stand with this? I still want the device but I don't want a used one with finger prints and marks on it I want to know why what was promised didn't happen and why my last purchase didn't show up as an in store transaction.

I'm assuming that is the response from parcellink and not the hermes direct one with that response.

It shouldn't be automatic as you need to give them BACS details for a payment. You can decline it before it gets that far. There are various threads about it on here in the same situation where an item has been under insured but its been lost opposed to damage. Have a search through the forum and you will find them.

Sorry should have said when I mean compensation I am refering to the insurance payout. Did you accept that? If so you may be out of luck.

That clip is a bit redundant, as it was set up for his demonstration, any good site will have protection against the vulnerability he was exploiting, chances are it would have been an open back end and a weak password used to on the admin account for the database. You are secure when shopping if you practice safe use, that whole clip showed how vulnerable people are when they don't know how to be safe online ie using the same password for multiple accounts, he didn't steal the password in that clip it was guessed due to it being a common password, it could have also been brute forced (a program is used to enter 1000s of passwords automatically from a table of words and numbers till the correct one is guessed, even now this can be avoided by using Captcha codes or human verification,) again this isn't an exploit down to the website owner but the account holder they set their own password. In the clip they even say it is a hidden password so they can't see it in plain text. When making a purchase most places won't ask for DOBs etc when it comes to taking the payment, those details are asked when you are signing up for an account that the purchase is taking place on, these are used for marketing and advertising, "Oh it is your birthday, enjoy 10% off" etc. The current system in place when making purchases is secure enough, the issues lies between the chair and computer screen in most instances. A website you can check to see if your email address is https://grabify.link/NKC536 it will tell you if your email address etc has been stolen in a data breach. The telephone call is again not hacking, a common one is you will be browsing online and you get a pop up to say your computer needs repairing, you are due a refund or there are hackers trying to access this computer call this number and we will fix it, then the person on the other end will try and get you to allow them to connect to your PC to convince you there is a legitimate issue when there isn't and then charge yo to fix this non-existent issue all the time frighting you showing you errors on your computer that are normal. The reason why OAPs are targeted is because they are generally uneducated when it comes to this sort of thing that is why banks and other outfits offer services to make them aware of these types of frauds and how to avoid them.

Did you accept that £20 compensation I think is what @BankFodder is getting at, if you have accepted it you may be out of luck. Ignore the goodwill gesture for now that is separate.

The only way this would be possible is if your laptop or network was compromised, the fact he is 15 houses away I if he had a decent external antenna he would be able to latch onto your Wi-Fi network, either by knowing the password, brute force attack or a WPS attack. The attack he would have been doing is known as a man in the middle attack. I could sit in a cafe and spoof a wireless network that everyone connects to thinking it is the real one but in fact all their details would pass through me first. This is complete nonsense. You need to learn how SSL and data encryption works before stating this, very little is transmitted in plain text especially from banks, you do realize there are standards that they need to meet, the weakest link is the end user and that is where 99% of attacks happen. Again this is wrong, it all depends what browser you are using and if you are using any 3rd party services. This webpage has a valid certificate till 2020, I could say any website is hackable even with a certificate if you know how to do it but with all the various failsafes by the time someone tried to get in somewhere they shouldn't do chances are they would get shut out of the system before any damage was done and even if they did all the data is encrypted and they would need the key to decrypt it.

This is wrong, "hackers" don't just go onto these webpages and see what you type in. In most cases it will be down to a compromised computer or a data breach (but then most data is encrypted for this reason and any good company that uses encryption will make it so it can't just be brute forced.) There are various ways that people get compromised without even knowing it and this tends to be what the issue is and that is the end user, they may download an email attachment like a PDF or image that will then either launch a browser asking for some details to see the attachment whilst looking like a legitimate log in page etc or it will inject the PC with some form of script like a key logger or RAT, that can be utilized at a later date. If you have your online banking set up correctly these days there is still information that a hacker won't simply be able to steal, like the pass code that requires you to go through drop down boxes to complete a phrase, these are designed to not ask for a certain % of the word. As above chances are they have infected devices as most if not all banks now have MFA (Multi Factory Authentication) and this should be set up whenever you have the chance and 9 out of 10 times these MFA systems will give you one time use codes. This is most likely hearsay, so much wrong with this statement, look into various types of hacks, phishing and social engineering and you will understand why. Can't say unless I have bought something on credit or an item that is age restricted I have never had to give a DOB at checkout, again if "hackers" are getting this information from your computer when filling in forms changes are you are the infected party and nothing to do with the site, that is why SSL certificates, encryption and various other defenses exist. It is all about getting educated, the amount of older people I have spoken too regarding this they get scared to use the computer as they see all these campaigns about staying sage online etc they dare use it, and when they are finally forced to do something online they don't know what to do and how to stay safe. I do ALOT of online ordering from sites within the UK, US, China etc and not once had an issue with getting compromised. It is all about being vigulent and preemptive, install a decent anti virus with in browser protection and read into it more.

These are their prices; Going off of iPhone X 64GB EE in good. I selected EE as that is what the phone was on even though you need it on Voda or Unlocked. Then good because the amount of stories you hear where someone sends in a near pristine phone for a sudden mark to appear causing it to drop a grade, when you first had it booked in to trade before they lost it did they inspect it and give it a grade or did it not get that far ? Mazuma - £489.99 Music Magpie - £489.99 Envirofone - £469.99

Could you answer the following; Model - Storage - Network - Colour - Cheers

99% of good are considered 2nd hand from Cash Converters. How much did you pay for the phone from Cash Converters and do you still have the receipt ? What you could do it go onto; Music Magpie Envirofone Mazuma Search for your phone ie iPhone 7, Gold, 32GB in Good Condition and then take the mean price from those 3 2nd hand / refurbished phone resellers and ask for that or even for them to just replace yours out of their stock.

I am not 100% sure, that would be a question for @BankFodder

I personally would be claiming for the cost of what it would cost you to replace that handset before you sent it to them as I imagine that will be a higher amount than what they would pay out for it.

Parcel Link Unit 4 Coln Industrial Estate Old Bath Road Colnbrook SL3 0NJ