This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

I am now going down the route of having the Finance company accept the car back under Voluntary Termination. I have asked the Black Horse company for help in my decision making. The car will be collected by the RAC from Peugeot and dropped back to my house, so I can take the various bits and pieces out in preparation.

Here is the diagnostic update from peugeot:- We carried out a diagnostic test using the PPS system and found that the vehicle had cam and crankshaft sychronisation, it had fuel pressure and engine speed signal which are the main factors it requires to start the engine. We then removed the air dozer and EGR valve to gain access to the intake manifold, at this point we cranked over the engine and found no suction on the intake. We have not checked the compressions at this stage as the engine would need to be lowered in order to gain access to the injectors and these may not come out as discussed with Richard. This would be the next stage in the diagnosis path if you could get them out.

I hate this Peugeot garage. I must admit, I do feel like they are taking me for a ride every time I turn up, but then after nearly £4500 in repairs, i would expect most people would, especially, as the car is still not running. I am waiting for a reply from their manager now on my questions. Your responses do make sense. It seems like the valves are stuck and they could be stuck either because the are bent, or the CAM Shaft is not spinning as it could be no longer connected to the pulley connected to the CAB belt.

The CAM Belt is not broken. The engine was originally replaced, because Peugeot were unable to get the injectors out. I have sent Peugeot an email asking for a techical description of the issue as they see it and what tests they have completed in order to determine the issue is the engine. I have also asked if they have performed a compression test.

Thanks for your advice Coniff. What would a compression test consist of? The only issue currently is that the engine will not start and this is due (according to Peugeot) to the lack of suction. They have said they removed air filters etc.

I probably confussed things in the description. The issue I have now, is that engine is not sucking in air and the Peugeot garage knows it is the engine, but suspects the CAM Shaft specifically. I took out a car loan to buy the car. What options do I have with regards to giving the car back to them?

Hi all, Situation:- I purchased a Peugeot 807 2.2 Hdi a couple of years back. Car was reliable up until recently, when the Alternator pulley shattered and entered cam belt housing which broke the CAM belt and knackered the engine. First Incident:- Due to various expensive reasons (diesel injectors stuck in engine), it was deemed to be a cheaper solution to purchase a second hand engine by a third party company and have Peugeot fit it. An engine was bought for £1600 and Peugeot fitted (for £1935) the engine and new CAM belt. (Total spend = £3535) Second Incident:- 2 Month later, the clutch went and was replace for £600 by Peugeot MOT then failed on CV Boot (another £250) Third Incident:- After leaving the car in the snow for 3 days (4 months since initial engine replacement), it would not start. RAC called out and tried to start it, but nothing working. Car was taken to Peugeot garage. Peugeot garage are saying that the enhgine is now faulty and that the CAM belt seems to have snapped, but they are unable to determine what the issue is unless they drop it out of the car (22 hours work to take out and put back). They did say that it is definately the engine. Where I am now:- OK, so, I have an engine supplied by a third party with only a 60 day guarantee. Peugeot state the engine is faulty. Under the sale of Goods act, where do I stand? Can I get the supplier of the engine to fix it? Do I have to pay for Peugeot to take engine apart to determine the fault? Total spend so far in last 4 months = £4385

Is there a way of getting the meter to inform me how much I have paid into it?

Hi all, I am a Scottish Power customer. After paying deligently over the course of 4 years by DD and then being told I owed them £800 as I had been underpaying (they set my limit). To clear the debt owed (we could not afford the one off payment), they installed key meters for both the electric and gas to clear the debt. On the gas was £160, on the electric was the remainder. We finished paying the gas off a few months back (as far as I remember), and so the meter says £0 owed for debt. Everytime I put money on the meter though, it takes off weird amounts, like 40p for debt, even though we owe the Gas meter nothing. I phoned up Scottish Power to explain and to ask for a pay monthly meter. Scottish Power informed us, that we owed them over £200, and that when they removed the first meter in November 2004, they did not add what we owed onto (according to meter reading) the prepay meter. So us thinking we owed nothing, in fact owed over £200 and can not get a monthly plan meter until this is paid. They informed me that they sent statements out, but I had just been filing them, as they were basic statements, and after all, the meter showed what I owed. They did not send me a letter stating that I owed £200 and had not paid anything towards this amount in over a year. Now. I am sure the meter was taking money for debt up until the last few months, but they say that the initial money was cleared about a year ago. That on top of the meter taking odd amounts of "pence" makes me think the meter is at fault. Any idea or suggestions?

I have just sent Aria this email:

This is the e-mail I am sending to Aria: From: Intersimi Address To: Aria Technology Ltd. Aria House Belle Vue Avenue Pottery Lane Manchester M12 4AS Request for repair replacement of Goods Dear Sir/Madam, Order Number: xxxxxxxx RMA Number: xxxx My request I am writing to ask you to repair or replace to me the defective Radeon 9800 Pro graphics card. I understand that under the Sales of Goods Act, goods are to be of an acceptable quality and last for a reasonable amount of time. A graphics card is expected to last in excess of 3 years. The graphics card first purchased in January 2005 and replaced 8 months later due to defect and then defective again after a further 6 months is not a reasonable amount of time. Your responsibilities I would draw your attention to the terms of the Sales of Goods act 1994 and the Sales of Goods act (as amended) 1995. There is an implied term that the goods supplied under the contract are of satisfactory quality and durability. I am frankly shocked that you have not responded to my previous request for assistance. What I require I would like for Aria to accept responsibility for the faulty goods and to accept them under their returns policy and repair or replace the faulty item. My targets to resolve this matter I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters. I will give you 7 days to reply to me accepting unconditionally my request in principle and letting me know a date by which the matter will be resolved. If you do not respond or you do not respond positively within this time period, I shall send you a letter before action giving you a further 7 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff. After that will be no further communication from me and I shall issue a claim at the expiry of the second deadline. Yours faithfully, Intersimi

Does anyone have any templates like the Bank templates for sending to retail stores when an item breaks just after the Guarantee? I would be most greatful (and no doubt others too) if there was something similar to the 'Letter Before Action' etc.