Congrats mate, Make sure you keep a copy of your receipt/ finance agreement and proof of sending the laptop just encase. Oh and take a quick snap of the laptop as proof of its condition prior to transportation if you can. You got sweet news, but keep yourself covered/ backed-up for all outcomes. I did all that with Sony and they've just agreed today to replace my vaio. But you've obviously made all the right moves, now Samsung will probably just be happy to get this dealt with and to wipe the whole issue clean, for PR issues. Sounds like they are dealing with it proficiently. Hope its smooth sailing for you here-on in mate

From my experience it will be Mr. Griffiths' secretary or elso it will be forwarded to a customer relations officer with strict instructions to deal with it appropriately. It might take a few days to work its way through the executive ladder, if all else fails, then' email blanket' (CC) all executives you can find with the same email, then it wont be ignored mate.

Not surprised with vodafone at all

Interesting to see what they say

visits the queens corgis, every night

A growing familiar story unfortunately

perch upside down on

If you pay the finance via your credit card, Then contact your card company. If the problem is inherent then they have to repair it within a suitable time for you or replace it with a model of equivalent or higher specs. So yes you are within your rights and no you are definitely not being unreasonable. You have a few years i think, if you can prove to them that the issue is an inherent flaw. Unfortunately its not within Samsung's obligation to resolve this, instead its with the retailer (Argos), in saying that Samsung may resolve it in the interests of PR. Escalate this immediately as high as you can go with argos management and executives. Im having a very similar problem right now with a Sony Vaio melting. Good luck mate

They have definitely made an error. Unsure about your rights though. Hopefully someone with more knowledge will post help. Never give up