I think you have the right to inspect the goods under DSRs. Play sell a lot of DVDs and computer games so it would be reasonable that they didn't refund on those if they were opened - unless they were faulty but that's a different issue.

It's not right that you were charged on a £15 pound item as it's below the limit. Delivery charges should not be taken into account to decide it is liable for a customs charge. If the item price is over the threshold then you have to pay duty on the total cost including delivery. You need to get back in touch with DHL and insist they redeliver with correct paperwork - zero duty. This was their mistake. If the other game you have on order cost more than the threshold (it was £18 but may be £20 now as you say) then you will have to pay the charge on the total. If the game cost less than that and the rest is p&p then it should not attract any charge.

It's heads they win and tails you lose with ebay and Paypal. As Happyfee24 pointed out, you agreed to their terms when you signed up with them.

Paypal hold the money if you are selling certain 'high risk' items and/or you are a new seller (not sure of the detail). Paypal will claim it's for the protection of the buyer - I think it's for the benefit of Paypal. I have heard that if you refund your buyer 1p then your funds are released to you but I have no personal experience of this. It's a glitch that sellers are using to get their money.

I think you are mistaking me for someone else

None of it applies to me other than I read this site to learn and in order to do so sometimes ask a question.

You may well be right but I'd expect an such an item to last more than a month. I'd have thought the customer was entitled to a refund rather than having to 'grab it and run'.

Can I suggest you try 0800 072 5310. I am being hounded by a DCA for a British Gas electricity bill. I have NEVER been with BG for electricity. I know the bill is for next door - it's an infill property and is therefore the same number as my house with an 'A' suffix. Some bright spark decided to delete the A thinking it was a typo and the DCA have got my name to go with my address. BG muppets thought I should put up with the phone calls from the DCA and 'not worry'. Eventually I got this number for their collections dept. The name I have is Lesley Hogan and she says her manager is called Rob Thompson. I have been assured that they have now contacted the DCA and put them right. I haven't had a phone call for a few days so maybe the actually did something.

I am delighted for you - and stunned. You'd almost think they had someone reading this forum.

If he doesn't agree then he'll go through the withdrawal procedure to get his fees back. That's his only loss and as he can recover his fees through ebay's own procedure he has nothing to come after you for. He'll probably do that and take up your offer to pay his fees so he'll be in pocket.

They cannot force you to go through with the sale. They may be annoyed and they may issue an 'unpaid item strike' against you which means nothing in the real world. This happens a lot on ebay, sellers don't complete the deal if they don't get as much as they wanted and buyers change their minds all the time.

I'm with Scottish Power and was over £400 in credit when they wanted to put my DD up by 20%. I put up with the usual patronising explanations from the kid on the end of the phone and then asked how much they expect my next bill to be - they must have an idea as how else would they know I need to pay more. I tried this twice and they just put the phone down both times once I asked this simple question. Third phone call was to tell them I had cancelled the DD and they may send me quarterly bills. Any supposed discount for paying by DD can't possibly be worth the £400 of my money they were sitting on.

At present it appears the buyer has returned it so you have both the projector and his money. I know the answers you have aren't what you were hoping for but I really don't think you have any defence.

Proving it wasn't damaged in transit is going to be difficult if not impossible and you didn't even send the same item you advertised, however minor the difference in spec. All ways round the buyer isn't responsible for any of it, you are. Presumably this was quite a high value item so you sent it insured. It's up to you to refund and claim.

I think you SHOULD go to HR. There is a difference between travelling to work and travelling for work - this was the distinction my son needed to make. His argument was along the lines of mileage claims, you cannot claim mileage for travelling to and from your normal place of work but you can if you use your own car for work. Likewise if the company is paying the cost of your travel then you are at work during that time. That's why he stopped them picking him up at home and drove to his place of work to start the overseas trips.

I don't know anything about employment law but I do know how my son solved a problem just like this. The company provided a car and a driver to take him to the airport and pick him up on his return. He too was exhausted with the travelling time and his boss wouldn't see reason, all he wanted was the chance to sleep in the following morning and arrive into work a little later. Instead of being picked up from home by the driver he drove into work for the pickup. He was then officially 'at work' from the time the journey started and until he was dropped back to pick his own car up. The company stopped being silly once they realised how much time off in lieu he could claim if he wanted to be awkward.

Oh boy yes and they don't want to change you back if they're making money on it. I evenyually told them I was stopping the direct debit and would send them a cheque once a month for the correct amount. Not one person on the end of the phone was 'authorised' to sort it out until I denied them access to my bank account.

As they have accepted payment they have surely contracted to supply the goods at the agreed price. You offered, they accepted your offer and money changed hands. I'm not sure how you go about making them deliver on their promise though. If they refund your money you aren't out of pocket other than the price of petrol, parking and time. Perhaps you could make that add up to an amount that makes it easier for them to complete the sale as originally agreed.

But you've already claimed to be over 18 to open a Paypal account in the first place. Check their terms.

Can you sue a minor? More to the point would it be worth it? I can see why an insurance company is going through the motions to recover their costs but all they'll get is a ccj against the lad. Assuming he's unable to pay no-one will be any better off.

It's easier to do for dogs. Depending on what meat you feed your cats you may need to add taurine and make sure they have enough calcium. This will be included in commercial 'complete' catfood and is essential for their health.

I have had a letter from this shower today chasing me for an outstanding balance on my "British Gas Electric bill dated 20/12/06". In the same envelope is a letter purporting to be from British Gas - BG headed paper etc. and signed by a Kevin Roxburgh, Head of Debt. I've never been a customer of BG for electricity. I've been in touch with British Gas today who confirmed that the Customer Reference No. quoted on the letter is not one of theirs and they don't seem too happy about their name being taken in vain. Has EOS broken done anything, reportable to anyone by faking a British Gas letter?

I got a letter this morning from a company called EOS Solutions Ltd re an outstanding electricity bill with British Gas. Interesting because I've never been a customer of BG for electricity and haven't for gas since 2001. I rang BG and was given one hell of a runaround but eventually got to speak to someone sensible in their collections dept. Try 0800 072 5310 if you don't owe them money. At least they appear to understand it's not a good idea to give wrong information out to debt collectors.

Pet owners have been conned into believing they should pay out for all sorts of special expensive food. I have one dog and he's fed on a complete food for working dogs which is under £10 for 15kg (was just shy of £8 a year ago so they're all going up). Check the analysis, you aren't getting anything better by paying more. Food for working dogs is VAT free.

It's not crazy, it's the regulations for businesses. If you look back over the whole thread you'll see that in this case the buyer was concerned that he may not get a timely refund even if he returned the goods at his own expense - which he doesn't have to do under DSRs. He was therefore advised that the safest course would be to claim his money back through Paypal - which he's perfectly entitled to do. As the buyer was sent an item of lesser spec than that which he ordered I doubt he'd consider it a positive experience.