you e-mailed them on boxing day. thats one tick. did you go in the shop/call them with 7 days. befoe you got the lappy was there any display tag saying anything abouth the faults or was you told? anyway you have at lease 7 days cooling off time. below is the Number for the head office as the address as well, hope this helps Registered Office: Cash Generator Ltd, CG House, Express Trading Estate, Bankfield Road, Bolton, Lancashire, BL4 9TP Tel: 01204 574 444

what has the shop said so far?

can they also got off the itv ch4 and ch5 channels?

ok many thanks, i take it that to goes both iplayer on the internet and telly?

hello, for whatever reason the bill for last month virgin media has not been paid and now all been cut off, due to non payment. the iplayer/bbc as everyone knows is paid via us the Public and virgin has blocked it. can they do that?

going in or out of your account?

how did you pay for it and when?

they lose, you win. (i think)

hi, did you tell police, mobile network and inshurince all within 24hrs?

2nd that

do you mean £8,000 to £2,600? if so that is one hell of a drop. if that is the case, i would wait for other posts to see what there say. sorry i cant be any more help.

the below is taken from Standard Dual Fuel - Terms and Conditions-British Gas Using personal information 10.1 We or our agents may use information about you to: (a) identify you when you contact us so that we know exactly who we are speaking to; (b) offer you accounts, services and products from time to time (we may do this using an automatic scoring system, which also uses information about you from other agencies, including credit-reference agencies); © help run, and contact you about improving the way we run, any accounts, services and products we have provided before, provide now or may provide in the future (we may also contact you by e-mail or text message if you have given us these contact details); (d) create statistics, test computer systems, analyse customer information and create marketing opportunities (including using information about what you buy from us and how you pay for it, for example the amount of gas or electricity you use and any discounts we have offered you); (e) help to prevent and detect fraud or loss; and (f) contact you in any way (including by post, e-mail, phone, text or multimedia messages or visiting you) about products and services we and our partners offer. 10.2 We may allow other people and organisations to use information we hold about you: (a) to provide services you have asked for; (b) as part of selling one or more of our businesses; © to help to prevent and detect debt, fraud, or loss (for example by giving this information to a credit-reference agency). If you do not pay your debt, we may transfer your debt to another organisation and give them details about you and that debt; (d) if we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes; (e) as part of current or future legal action; (f) as part of government data-sharing initiatives; or (g) if you hold an insurance policy with us, to pass information to an insurer to manage your insurance policy (including underwriting and claims, to help develop new services and to assess financial and insurance risk). From time to time, these other people and organisations may be outside the European Economic Area (EEA) in countries that do not have the same standards of protection for personal information as the UK. 10.3 We may also let companies in our group (including British Gas, Scottish Gas and Dyno Group) use your information to do any of the things mentioned in clauses 10.1 and 10.2. 10.4 We may use your information to help train our staff. We may also monitor and record any communications we have with you (including phone conversations and e-mails) to make sure that we are providing a good service and to make sure we are meeting our legal and regulatory duties. 10.5 You agree that we can ask your previous supplier for information that will allow us to take over your supply, such as information about meter readings and equipment or charges you owe your previous supplier. You agree that we can provide information we hold about you (such as information about meter readings, equipment or money you owe us) to your new supplier so they can begin supplying your gas and electricity. 10.6 If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record this in the information we hold about you. We will use this information so that we do not stop your supply. We may share your information with: (a) social services, charities and other support organisations if we believe at any time that you cannot look after yourself or the other members of your household by making sure there is a gas or electricity supply to your home; (b) other energy suppliers if we believe you are considering changing supplier (we assess which customers need extra care and record and share this information in line with the Energy Retail Association 'safety net procedures'); and © the relevant gas transporter or network operator. 10.7 We will check your details with one or more credit-reference and fraud-prevention agencies to help us make decisions about your ability to make payments and the goods and services we can offer you. Below, we have given a brief guide to how we, the credit-reference and fraud-prevention agencies will use your information. If you would like more information about this, you can find the full version at Cheap Gas and Electricity, Boilers - Login Here - British Gas. Or, phone us on 0800 048 0202 and we will send you a leaflet. Please download the leaflet here (a) We will search at credit-reference and fraud-prevention agencies for information about you and all the people you are applying with. If you are providing information about other people on a joint application, you must make sure they agree that we can use their information to do this. If you give us false or inaccurate information and fraud is identified, we will pass your details to credit-reference and fraud-prevention agencies. Law-enforcement agencies (such as the police and HM Revenue & Customs) may receive and use this information. (b) We and other organisations may also access and use information about you that credit-reference and fraud-prevention agencies give us to, for example: check details on applications you make for credit and credit-related services; check your identity; prevent and detect fraud and money laundering; manage credit and credit-related accounts or services; recover debt; check details on proposals and claims for all types of insurance; and check details of employees and people applying for jobs with us. © When credit-reference agencies receive a search from us, they will record this on your credit file whether your application is successful or not. (d) We and other organisations may access and use, from other countries, information recorded by fraud-prevention agencies. (e) If you want to see what information credit-reference and fraud-prevention agencies hold about you, you can contact the following agencies currently working in the UK. The information they hold may not be the same, so it is worth contacting them all. They will charge you a small fee. CallCredit Consumer Services Team PO Box 491 Leeds LS3 1WZ Phone: 0870 0601414 Equifax plc Credit File Advice Centre PO Box 1140 Bradford, BD1 5US Phone: 0870 010 0583 Website:www.myequifax.co.uk Experian Consumer Help Service PO Box 8000 Nottingham NG80 7WF Phone: 0870 241 6212 Website:www.experian.co.uk. 10.8 If you give us information on behalf of someone else, you confirm you have given them the information set out in this document, and that they have given permission for us to use their personal information in the way we have described in clause 10. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document. after reading that nowhere does it say that you c.file gets marked it olny time is does is when you become a b.gas customer.

just seen the below taken from Terms and Conditions - British Gas (note, the below is there web Site Terms and Conditions) Changes to terms and records of agreements We have the right to change these terms and conditions at any time by putting the changes on the website. It is your responsibility to read the website terms and conditions regularly to make sure you are aware of any changes. If you use this website after we have made a change, we will take this to mean you have accepted the revised terms and conditions. We recommend that, from time to time, you print off and keep a copy of these terms and conditions, and a copy of any terms and conditions relating to any product or service you apply for online, together with any related application form which you have filled in. We or, if appropriate, the company you have a contract with must agree, in writing, any change to the terms and conditions. i never agree to anything in writing. did anyone else? i did all mine over the phone.

hello if you dont mind me asking why do you have your pin written down for your reference? asking beause this might be grounds for abbey refusing to refund the fraud transations.

hello all, who like me WAS never told the below the below is taken from http://www.britishgas.co.uk/pdf/credit-referencing-guide.pdf (Credit Referencing Guide –how your information is used?) ------------------- 8, How your data will NOT be used by credit reference agencies: a) It will not be used to create a blacklist. b) It will not be used by the credit reference agency to make a decision How will I know if my information is to be sent to a CRA or FPA? A: You will be told during the sign-up process if the information you provide is to be supplied to a CRA or FPA. The next section of this leaflet will tell you how, when and why we will search at CRAs and FPAs and what we will do with the information we obtain from them. We will also let you know if we plan to send information about you, such as payment history information on you and your business, if you have one, to CRAs. You can ask at any time the name of CRAs and FPAs. ------------------- what a lot of rubbish, any account on your credit report be be used to make a make a decision about you.

oh yes they do LTSB do send info to CRA

hello, after reading post 37, QUOTE start "Unfortunately people who have opened an account with British Gas online may have agreed to this use of their data without realising" END what about us, the people who phone b.gas to start there account?

hello all, i would like to do the same to the three CRA. what letter did you used and what address did you send them to. with thanks

did you phone up about your parcel within 72 hrs?

hi, no i dont think so, you sign the T&C's to to open the account

hello, by the time is goes to a inhouse DCA, the o/d witll still be £400 but the bal of you account will be at least £700+

hello see the link below, as someone is the same position as you http://www.consumeractiongroup.co.uk/forum/barclays-bank/239936-please-help-living-abroad.html#post2277356 hope it helps

hello "a preliminary overdraft of 400" do you know how long for? paying a overdraft via the bank is the best way as it is recoreded on your c.file. £40 a month (£10 per week) is fine. the bank sholud have olny gave a o/d of round £250. i am shur someone will give to better help soon

hi, let us know how u get on