Back in March l pre ordered book #3 of someone my daughter has been reading. Its release date being 10th November 2022. Book 2 had been released only a few days before and they originally advertised 3 books minimum. It is someone she follows on Youtube I paid via gift card which l find easier. Last week while checking my gift card balance and checking my pre orders, l have a few due, to find the date for me getting it had changed. Contacted Amazon and was told that the publisher, HarperCollins, had told them they could not get the all the pre ordered amount they previously said and as result they were delaying some orders to Tuesday 15th as the rest of order was coming in overnight on the 13th to dispatch the 14th. It sounds plausible as l have had this before not just with Amazon but other retailers. Something on Friday evening told me to look elsewhere for this book. Only Amazon has the book thought nothing of it if was a publishing issue others might have taken it down or hidden the book. I best mention the youtuber is based in America. This morning l woke up with a bad feeling and something told me to contact Harper Collins. The first person l spoke to said it seemed weird that amazon had no details of the book, name, picture, basic storyline, does have the ISBN done a search and found nothing told them the Author is based in America and he checked the American publishing side of the company to find the book had been abandoned in March. According to the guy a email had been sent out to everyone in April to say this book was not coming. This made sense as to why it was nowhere else. I queried as to if the email had been sent especially as Amazon is still advertising this book available on Kindle and Audio book, can't buy the hard back copy or paper back copy. He assured me it had. He further advised that he would make people aware that amazon is selling the kindle/audio book and to contact amazon and ask for my money back. I have contacted amazon to be told they know nothing about it and that it's too late for me to cancel my order as it is gone to packing. I ask what they are packing to be told book 3. I asked him what book as Harper Collins has said its not published to be told the 3rd book in the series. I told him it was not possible and he placed me on hold so he could speak with his supervisor. 5 minutes later a different guy came on and l explained to him everything, and he said the same that it's saying the order is now in packing and as result my order can't be cancelled. No one can confirm what l am receiving. He also said that l could be making up a excuse to not want the book now having brought it from elsewhere. Frustrated l ended the call as was clearly getting nowhere. Phoned HarperCollins back to be told they can't be dispatching the book to you it's not published. Explained how guy said they know nothing about it and that l will be receiving something from amazon tomorrow. I have asked if he can contact someone who can urgently contact Amazon to explain the situation. He has said he would but may be a few days. Amazon are still refusing to refund me I don't expect the book to be dispatched and if it is it to be the correct book. Harper Collins can't help as it's a 3rd party Now what do l do.

Ok l will call them. I can imagine they will come up with some type of excuse to not help like work load age of the older child

As long as Dad is getting on way then yes. As soon as he is told no or that it cant be done for any reason then no. The older childs mum is not happy about it but as its complicated with her and him then she is trying not to rock the boat

The 9yr old and brother no. Its the dads older child with a different mother. The dad is not doing the posting the older child is but then he is not stopping her.

Its the childs dad oldeŕ child. Mum told dad no to taking her and theson out of school for a holiday as per the law. This is the first time he has contacted mum in 18 mths regarding there children. Longer back story as well. Mum and dad not together and have not been for 3 years. Now the older child was calling mum allsorts of names and saying stuff like depriving them of time with younger one etc. Forcing dad to spend more money you know the general stuff. Surely they need to act in someway.

Nothing targetted at family nothing distressing or derogatory. Mostly silly things like silly you tube videos. When it was announced Aaron Carter died the person put up who is he and what makes him famous. Oh he posts onlinr.l do that does that make me famous. We.know who itnis and why they are doing it just cant get any help.

Hi. We are hitting a brick wall and dont know what to do. My family and l have been trying to report a profile that is pretending to be someone else. They are using the name of a female family member and faking her age, real age is 9 but saying she is 14. We know who it is and they have refused to stop despite us asking them informally and formally. In person, on facebook via messages, on facebook via posts on profile and comments on posts and formal letter to the address. We have been blockd from posting or messaging the page but can still see it. Spoken to the police who has said not much they can do other than go round and request they stop. We requested the do this but it did not help. The person despite being there, well the tv and laptop were on, have not answered door. They have left cards for the person to contact the and still no contact. Quick call to the ICO who have claimed not much they can do. Reported to facebook as Fake name Fake account Something else. but nothing done. Cant report it as Pretending to be someone else as they then ask you to select who but the person is not on facebook so cant Select who they are pretending to be. Tried to speak to facebook but they are being less than helpful What do you all suggest

Just a thought but would the sellers not use a different delivery company. Instead of just refunding the items

Wow this is moving quickly.

That was quick normally it takes a few days for the courts to sort that out. Wait until.you get the DQs and go from there

Your welcome. See where it goes but no harm in starting to gathering evidence for witness statements and bundles. Just a thought do you have the item still. I ask as if you do you could take it to court and show the Judge the items condition etc. Anyway this is getting ahead of yourself. Just start printing off and putting in a folder anything you might need from Ebay and Paypal Most importantly the Listing as that will be evidence on the not described part. Oh and read around the forum to get some idea of how things will work come back with questions and updates.

Bank should have all your statements as they are fully aware they are meant t keep these records. Mabe a SAR to the DWP asking for ALL your records from the time of the loans and all payments of benefits paid to you including deductions and amounts.

Some one with a bit more knowledge will have to make this a bit better but the basics as l see it that would need to be pointed out 1 Yes, it is agreed that on date l did purchase a motor and foot control from Claimant 2 Yes l did open a claim mistakenly saying it as wrong fr the machine. I should have opened a not as described case. 3 Yes the claim was closed in claimants favour. 4 I did not do a charge back with financial institutions 5 I made a PayPal claim on xxx that the item as not as described. Item was clearly listed as new when it was not. 6 Claimant had 6 days to respond to my claim and failed to. 7 On xxx PayPal closed the case in my favour stating l did not need to return the item. 8 On date the claimant made 8phone calls to me while l was asleep. 9 During the last phone call the claimant was constantly shouting and making threats towards e. He refused to act reasonably and during a 12 minute conversation was told he would be hung up on if he did not act reasonably. 10 the phone called made my partner and l feel rather distressed and threatened. 11 I contacted ebay who advised me t0 report the seller for breech of ebay rules and abusive behaviour. They further advised we block him and report him to action fraud which we did 13 we are unaware of how the claimant got our number ebay said it was not them that passed it on 14 On xxx we left for a 3 week holiday to Greece during this time the seller sent a recorded delivery letter that Royal mail marked as Delivered on Date ke sure you have tracking details for this if it was not sent recorded then state this 15 on date claimant issued this claim 16 the claimant was asked via email to send a returns label they have ignored you

Well how much of that is true eg did you open a ebay case saying wrong one. He states you done a charge back with the bank l am assuming. Did you do this. When did he make the phone call and when was the recorded letter received

Basically put a defense in with a few breif details. What does the poc say

Do u have bank statements dating back thst long. A pre deductions and during deductions. Only ask as if you can work out what you should have been getting and any deductions taken off can be added up and see if tallys.

@AndyorchJust a question it is related to this but more general as well. Could Mdot or any other defendant ask the courts to award costs against the discontinuing party once it has got to this stage. Mdot has incurred research time costs as well as other time costs like paperwork etc.

Thats good. Congrats again

No dont be out of pocket. They want it back they pay. They had the chance they did not use it.

As Dx said Also if they refuse you keep the email and ìt shows you have acted reasonably. Another thought can you print off the claim you made. This proves the seller had time and done nithing. A holiday is not a excuse according to ebay. Further to this nor is a bank holiday.

Ok just a thought could you contact ebay via the chat option rather than the phone option. When l need to make contact with ebay l get the bot but go threw until l get the speak with representive option which then gives me a chat with or call option. Then chat option gives you a option to have it sent to your or you can request the rep sends you a copy of the chat and use it imo l woould not send the item back. You have the item and its the bargaining chip. I would write to them advising that you have followed the rules with ebay and pay pal and as result you will bring this to the courts attention. Advise them that under the consumer rights act 2014 they are responsible for return costs and you require them to provide the returns label for that. Further to this you require proof of loss and interest lost. I very much doubt they have lost much interest or anything. Oh and why did ebay not sort this out over paypal. I would have opened a ebay case over a paypal case

Did u contact the courts.

I dont now about PayPal claims but l do know about ebay claims. I have had to use them a few times over my 12 years as a buyer. @just_jue on post #9 is correct on some of the stuff said. Some sellers have said all returns have to be approved by them other just leave it to the ebay system. This meaning that automatically ebay issues returns label that sellers only pay for once the item is used. According to a recent agent conversation with ebay, via telephone as l had another unrelated to this issue, as my item was not as described, and l asked for a return due to this a label was automatically issued. The seller could choose once label issued if it was feesable for them to accept the return. The label would cost the seller £3 with the item being £1.99 the seller opted to refund me and l did not have to return the item. I did cover my backside by messaging the seller asking if they want the item back. The still have not replied its been about a month. How has the seller got your phone number. ? A few years ago l had a seller request my contact details which they got from ebay. The seller then proceeded to text and call me several times a day. they got a visit from the police but it was not before l complained to ebay. According to ebay it was perfectly legal for the seller to obtain my details as it was in the terms and conditions. @just_jueis also right on the seller obtaining the phone number for courier contact. I recently brought some sets of drawers and wardrobes off ebay, it was cheaper than using the company directly, A message in red capital lettering came up when l put the items in my basket saying WARNING *THE SELLER* WILL REQUIRE YOUR PHONE NUMBER TO ARRANGE DELIVERY OF THIS ITEM IF YOU CONTINUE WITH THIS TRANSACTION. when l went to pay l got this message is Red capital letters. WARNING *THE SELLER* WILL BE GIVEN YOUR PHONE NUMBER TO ARRANGE DELIVERY WITH THE COURIER IF YOU BUY THIS ITEM True to the statement the seller contacted me regarding delivery and so did the courier. l have used *The Seller* instead of company name.

They close at 4 l think but as l said l.would not put it past lowells.

Nice one and well done. I would check with courts that it is really disxontinued as would not put it past lowell to lie.