Email received in regards of the above, as I emailed them again on the 19th..... Hello and thank you for your e-mail sent on the 19th April 2010. A letter was sent to you on the 19th April 2010 in which you should hopefully receive within the next few working days. Please feel free to contact Customer Care on 0845 300 5599 or at: Customer.Care.Insurance@LloydsTSB.co.uk if you have any further queries. Kind Regards, Lloyds TSB Customer care.

Well hello there Mangle. Right this is what happened with mine too, however if anything is amiss afterwards, such as when the acceptances are sent back, they then send the calculations, if you feel they are wrong I believe you can still dispute on them afterwards. However, they had just made the loan ppi refunds into my bank account and am awaiting their feedback on the breakdown. Sent them some calculations of how it should have worked out and the email we sent to them was also copied to the CEO as well, I was told last week they will get back by 7 working days, this should therefore be this Friday.

Thank you. I have emailed the customer insurance dept again, just to send them a reminder lol, I made them aware that I was receiving help on this matter and something is not right, also requested they email me with a more detailed breakdown - as I told them what they sent was not sufficient enough to work on and did not make any sense with the calculatons we already have. Will keep you posted, thank you. Oh I always copy my emails to the CEO as well, due to all the messing about from them prior to the decision.

Thank you so much Landy, this is very useful to know. Mine was resolved directly through LLoyds and did not go as far as the FOS, but I take it that I could battle this on through the FOS if needs to be? I was having a nose on your thread and see they tried short-changing you too, good luck to you, will keep a check on your thread. Again thank you.

Looks like they are pulling a fast one. I could see as soon as I received the so called breakdown that they didn't look right. But of course with the acceptance form being signed for a month prior to receiving this have not helped, and with them upholding and where they state about the FOS way you would think it would be more or less the same........ Mmmmmm just don't know if I can do anything about this now though, even though I did email about this last week where they are supposed to be getting back to me by 7 working days.

Hi there Thanks for confirming this, I did have a feeling on this one. However, the way LLoyds deals with decisions baffles me, they go on to say they will uphold and of course I accepted, then the calculations came along later........, I have since checked my bank account and it appears they have made the refunds, but I am not leaving it there. Cheers.

Just bumping........ I have read some posts in relation to LLoyds TSB, when they uphold in your favour, they confirm they deal with the calculations as the FOS, but it's not always the case and it seems like LLoyds shortchange too. Please correct me if I'm wrong. Cheers.

Sorry to butt in on your thread, I can see your dealing with LLoyds as well, the very best of luck. And hi Turbo, fancy seeing you here LOL.:grin:

Hi there If you were mis sold the Payment Protection Insurance (PPI) for any reasons then I would certainly give it a go in reclaiming this back. For example: If the insurance was optional, was that made clear to you? Did the adviser tell you about any significant exclusions under the policy – for example, the exclusion that says you won't be covered for any pre-existing medical condition? If you took out a loan or finance agreement, did the adviser make it clear that you would have to pay for the insurance up front in one single payment? If you had to pay for the PPI as a single payment, did the adviser make it clear that the insurance cost would be added to the loan and you would be paying interest on it? Single premium PPI insurance normally only lasts for 5 years. If your loan or finance agreement was for longer than this, did the adviser make it clear that the insurance would run out before you had finished paying for your loan or finance agreement? The adviser should also have told you that you would continue to pay interest on the insurance premium, even after the insurance expired. I believe there are also template letters of reclaiming on this website, but what you normally do is write to the ones who set this up for you, give your reasons on why you believe you were mis sold, and they have 8 weeks in full to send you a final decision. I'm sure others here will post up with some help and other links connected to this website of letter templates to help you through the procedures of reclaiming. There are other reasons besides the above listed as well. Good luck.

I have made a query on these to Customer Care by email and also sent them some documentation with calculations and the FOS calculations LOL, they have confirmed they are looking into these few emails and will get back by 7 days, we shall soon see but here is the email here..... Thank you for your three most recent e-mails sent on the 14th April 2010. A colleague will be taking a look through the further issues that you have raised and will hopefully respond to your further concerns within the next 7 working days. My I take this opportunity to thank you for contacting Customer Care. Kind Regards, L, Lloyds TSB Customer Care.

Will post up some details on this loan that was settled and paid off by month 11 of a loan of 84 months: Loan amount: £10,000 PPI: £2241.37 Total loan = £12,241.37 Monthly repayment: £188.80 APR: 7.9% So the PPI paid into this if you split this from the loan was therefore: £34.57 a month PPI. So basically 10 months of that amount of PPI paid, then the 11th month the full amount settlement was paid. A rebate of £1,658.23 were applied. This would leave about £762.82 not used plus the 10 payments of £34.57 and the Simple Interest they say they are going to award. So with additional stat int £854.85 the total refunds works out as: £1,617.67. .............................................................................................. But the amount they have stated they are refunding on a letter received 2 days ago is: 1) A calculation of the difference between the settlement balance you have paid on the loan and what the settlement balance would have been had the Insurance Premium not been added to your loan. We have calculated that the difference would have been £439.47 2) Your loan term was 84 months and out records show that you made 10 monthly insurance payments which total £345.69. 3) Simple Interest of 8% per annum has then been added to the final figures (1) and (2) which total £280.91. Total refund = £1066.07 The annoying this about it is not actually receiving the figures until after the decision and they do state they work the same way as the FOS.

Hi folks Hope all are well. Right I am flipping hopeless at working out calcs, but before I post any of them up LLoyds have upheld on 2 loan ppi. They do however state they calculate the same way as the FOS, but in my opinion it does not look that way going by the amounts they offered after receiving this decision, will post up the amounts later on. But here is the decision and how they say they will calculate.... So please post up your thoughts on this and anyone who have had experience with these, cheers. Decision I have reviewed the records relating to the sale of your loan protection policy and have taken into account your comments noting your circumstances at the time of sale. I have decided to uphold your complaint and offer to settle your complaint in the following manner which is in line with the standard redress remedy recommended by the Financial Ombudsman Service. The offer I propose to make involves two calculations. Calculation one I will calculate the difference between the settlement balance you have paid on the loan and what the settlement would have been had the PPI premium not been added to your loan. I will then calculate an 8% interest payment on this sum from the day the loan was settled to the day the calculation is completed. Calculation two I will then calculate the amount you have paid up to the date of cancellation and refund this back to you. This is worked out by calculating how much you paid each month in respect of the insurance loan alone and then multiplying this figure by how many months the insurance was active for. If you would like a clearer indication of the PPI monthly payments you have paid to date, you will be able to obtain this information from the copy of the Consumer Credit Agreement you received when taking out the loan. This document will tell you the PPI monthly premium amount and will be the figure I will use when calculating your refund. This amount will then be multiplied by the number of monthly payments you have made. I will then add simple interest at 8% per annum to each monthly payment from the date you paid each amount, to the date you settled the loan. A further 8% simple interest per annum will be calculated on this total amount from the date of early settlement of the loan to the present date. The 8% simple interest amount will then be calculated when I receive your signed acceptance. This will only be processed at this point to ensure the figure is calculated accurately and more importantly, correctly. The calculated simple interest at 8% will then be refunded into your bank account Please be advised that this redress remedy has been designed to ensure that you are put back to the same position you would have been in, had the single premium PPI not been included with your loan. The redress remedy that I am offering to you is the same redress remedy that an adjudicator at the Financial Ombudsman Service (the FOS) would make in your favour.

Your welcome. Not heard of that other company myself, but good luck with this anyway. I would take your complaint to the financial ombudsman service (FOS) if you not happy with the way they have dealt with this matter. As usual the loan company have 8 weeks in full to respond, if they do not resolve in your favour, then personally I would go the FOS direction, by either ringing the FOS to arrange they sent you a complaints form through the post or you can download and print one from their website, and enclose any copies of correspondence from the loan business. our complaints procedure and how to complain Otherwise wait for other opinions and advice on this matter. Hope this is resolved your way soon, good luck.

Hopefully your broker is still running and were governed by GISC before the FSA came in from Jan 2005. Otherwise the alternative would be to pursue the insurer.

Here is some info from another site from someone that works within some sort of finance organisation, sure she or he will not mind me posting this up, if it means this will help others. Here below: Without knowing the full details of the case, the GISC rules were such that insurers subscribing to it undertook not to accept business from intermediaries who did not subscribe and vice versa. This means that if (Loan company/Broker) did not subscribe but the insurer did, you may find you could claim against the insurer because IT had breached GISC rules by accepting your business from a source that it knew did not provide GISC protection.

Hi there and your welcome. Yes that is right, this can be a confusing issue. It is actually the broker who is responsible for mis selling, for selling the PPI in the first place, so whether in regards of your loan it was sold by them as well, then you would write to Endeavour first, or a broker if it were them. I have won a few claims now over the last few years, and its always the ones who sold you the loan/ppi you hold as responsible. If the lender was different to the broker, they do also have a part in this as lenders, but they do also have underwriters/insurers involved as well. I do have some info from another post from another site which may be of some help for you, I will try to post this up for you if I find it. But over the last few months where the complaints have been turned away from the financial ombudsman service (FOS) due to the loan business not being governed they are not able to investigate. This is the last direction I can take is with the insurer (Hamilton) and the FOS have agreed to look at this and now waiting for an adjudicator. I have gone the insurer/underwriter direction due to the fact that the broker dissolved and I then went back to the lender, they would not take any responsibility, and I did take to the FOS a few times but they sent back the documents with a letter to confirm they were unable to investigate as they were not governed when I taken the loan out in 2004. Anyway, as it seems Endeavour did not arrange your loan, you obviously had a broker for this, may I ask who this is? Thanks. And you write to them whom may have been governed. Sorry to have confused you in any way.

Hi there Was it actually Endeavour that sold you the loan, or a broker? You write to the ones who sold and arranged your loan. Mine was taken out in 2004, and arranged by a broker called Click Finance, however the broker dissolved, and even though I still went back to Endeavour on this due to the broker dissolved, they refused, it went to the Financial ombudsman service (FOS), but they returned this back to me, due to the fact they were not governed, where some finance companies were covered by GISC before the FSA taken over in Jan 2005. The FOS are only able to investigate complaints if the companies were covered. Anyway due to some advice, I was told to write to the Insurer/Underwriter who were Hamilton to pursue this, but now its with the FOS, and they are actually going to be adjudicating this, also due to the fact that the insurer were governed, so its up to you, depending who sold you the loan really, you write to them. I'm sure there are template letters on here somewhere, they have 8 weeks to investigate, if they do not resolve in your favour by the final decision, then move on to the FOS. I'm sure others on here will help you through this, good luck.

I take it many of you are still waiting to hear then? Good luck, hope its not too long now.

Sorry I did not get back to you earlier hun. Blimey you and your family been through the wars then.........sorry to hear that hun. Fingers crossed everything will get better for you all now, good luck. And also good luck with the childminding as well, a very demanding but rewarding job. I used to work at Llanfrechfa Grange, loved it, but with my son with special needs, he has Aspergers sydrome and anxiety disorders, he only sleeps for about 3 hours per night, its hard going but his GP and child specialist does not agree with giving him medication, mind you I don't like the sound of giving him meds for this either he is also asthmatic, so obviously a little wary with giving other meds. Lol you can say that again lol, my oldest he was 21 last week, he used to work for the DWP, he is waiting for a perm position to come up now, fingers crossed, but can't keep him in, but at that age what can we do, its a worry with all trouble at night clubs isn't it? Awe so you have a few little uns then, there's lovely.. My hubby has his name down here and there with jobs, manufacturing wise though, not a lot about is there? Good luck to you all and your family. Thank you for the friend request as well, not used to doing this stuff on here yet, but will get there. Catch you later.

Very bad indeed. My hubby worked at a steel plant for many years until it suddenly closed down jsut days before xmas almost 2 years ago, he had been in and out of contract short term work and now out again, a worry with a mortgage to pay for as well. My youngest who is 14 has special needs, I care for him full time, my oldest was 21 last week, times have been difficult but getting through it. Awe, hope your well, is this going to be your first baby?

lol defo small world......... Wales have gone so bad for employment hasn't it? Nothing much about at all. I hope you did not lose your job hun.

Its a small world. We know a few from up that end, Abersychan, Blaenavon and so on.

Really lol, wonder if we know each other? We have family who have a farm up The Tranch as well. And families everywhere within the valleys. You never know.......

Wow that is interesting...... Me not far where County hall and the police HQ.

In regards of my above post, we checked for an update today and now it seems that Deloittes still have our case with them, we told the FSCS that Deloittes confirmed by email a fortnight ago that they sent our case back to the FSCS, where the FSCS also confirmed a week last Monday that they were reviewing it and a decision will be sent out soon. A rather confusing matter and was so annoyed, however we have not left it there. Good luck to everyone still waiting.