Here is a copy of the letter i am planing to send to both cornhill and theInsurance ombudsman
My motor insurance policy was cancelled by Corhill Direct, after sending out letters informing me of problems with account via first class post only.
I did not receive any of the letters until 16 February when they delivered at my address bundled together with an elastic band.
I have been informed that these letters should have been sent by registered post to make sure I was aware of any problems, and to give me the time to pay or to obtain alternative cover.
The cancellation letter was also only sent by first class post the day after cancellation according to the dates on the letter, again only received on the 16 February 2007.
breakdown of the letters recived on the 16 feb2007 all bundled together with a elestic band!
16 February 2007
In the post I received that morning was a bundle of three letters from Cornhill Direct
Letter 1 Dated 16 January 2007
This letter informed me that my Bank had rejected my Direct Debit Instalment, and it was essential that they receive payment of the outstanding amount of £23.77 within the next 14 days
If they did not receive payment within this period they would assume that I did not wish to continue with the policy and would arrange to cancel the cover provide3d 14 day from the date of this letter.
This letter was signed by Syju Anne Philip
Letter 2 Dated 01 February 2007
This letter referred to the correspondence dated 16/01/07 and they noted that they have not received the requested payment therefore I was advised that the policy has been cancelled with effect from 30.01.07
Also this letter asked me to return my certificate of motor insurance without delay.
It also states if my vehicle must not be used on a public highway until I have obtained alternative cover.
This letter is unsigned
Letter 3 Dated 01 February 2007
This letter is a confirming that the policy has been cancelled with effect 30/01/2007 and also asks for the sum of £215.37 which will be taken from my bank account by direct debit 10 working days from the date of this letter.
All three letters had been sent in a first class pre paid envelope with no post office tracking.
When I phoned the company and explained what was happing, all the call centre worker was concerned about was the recovery of the cancellation charge and was insistent that I paid by credit card now.
21 February 2007
Received another letter stating that the bank had returned my direct debit instalment of £215.37 and this amount was still outstanding and I have 14 days to pay.
This letter is singed by Dev Kumar
26 Feb. 2007
Called Cornhill again after receiving advise about the situation, which was the letter dated 16 February should have been sent via registered post, and the cancellation notices should have given me seven days to arrange cover before cancellation and also should have been sent registered post, The fist person I talked to was unable to help and keep insisting there was no telephone service to the complaints department, and also keep asking when I will be paying the outstanding amount. She eventually transferred me to another operator, who was also unable to help me so she transferred me onto another person.
This person also stated they were unable to take complaints over the telephone and I must write to them via the Insurance ombudsman
I would like them to cancell all outstanding amounts they say I owe to them due to no fault of my own as i was unable to act on any letter due to late delevery, and they can not give me any proof of postage or recipt. Also I would like themto repay my bank charges on the attempt to take £215.37 from my account. Also remove any and all default notices on my credit report
Can you give me feedback before i send