thats more than what most get i bet. anyway just ignore them . but its nice you've told us as many just vanish which there is noting wrong with doing as theres nothing to ever worry about, but, it helps people in the future know you've got 3 so far, which ofcouse use every word but will in them . dx

Thanks everyone for your replies. It got sorted in the end. I'm not entirely sure how I resolved it ultimately. Nobody will tell me. I called Latam again who insisted they couldn't do anything and Iberia had to do it. I then called Iberia who said Latam were responsible and they left a message in booking system apparently. And then after 40mins with Latam, they finally relented and changed the flight. It was all very unsatisfactory customer service, but just glad to have gotten it sorted. Thanks again everyone for giving me confidence to be bold with them.

There is no actual proof of us either signing a physical agreement or electronically signing it. We can't prove anything but neither can they!

done if you look at the previous one you can see thru your blacking

Evening all, Just wanted to provide a mini update to everyone following this thread. The court has reached out to me via letter and has informed me that the court hearing will take place locally to me in High Wycombe and I will be contacted once again when once a date and time has been allocated. Currently, I am just waiting to hear from the court. I will keep you all posted. Thanks

Yeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees! Well done on your victory!

I've had to hide your post. You've left reference numbers for both BWLegal and NCP showing.

you have no legal rep you are representing yourself (a LiP) nor are you acting for someone else as one you are a litigant in person - joe public against the system.

agree with dx. if they look back they’ll see it wasn’t a one off decision. Additionally: if it was a one off decision that day : how come you had the 11-15 oyster already? You / your friend don’t have to tell them it has been for 2 months if they haven’t asked. That doesn’t mean it would be good to get caught in an obvious lie that this was a spur of the moment error.

As dx already said... ...BIG SIGH!

Your phone provider is the third party and not subject to your dispute.

Not really as Court Orders are not normally given out for none emergency reasons and disclosure of data isn't really one....particularly from a third party

While you're waiting for Andy, what are your thoughts on sending an SAR? HB

And if you want to cause some trouble for Monzo or anyone else that has gotten under your skin, then this is how it is done: You can make a valid request for an SAR over the telephone. A verbal request is perfectly acceptable. Very few people seem to realise this – and in particular bank staff don't. Their staff development such as it is has been to advise customers to make request in writing or to fill out particular forms et cetera blah blah blah. Wait for all this hassle to die down. Having read our customer services guide so that you record the conversation Telephone Monzo. Satisfy all their ID checks so that they are then prepared to talk to you about your account. Maybe even make some transfer or some request over the telephone so that it is beyond doubt. Make a verbal SAR request. Be prepared for a refusal by the customer service agent to accept the request. Explain to them gently that they are wrong and that they should seek advice from a manager who hopefully will understand that SAR requests may be made verbally over the phone If there is any question of your identity, point out that you have satisfied ID checks to the point where they are prepared to talk to you about your personal banking business and so therefore they must be satisfied that you are who you say you are. If the SAR is not satisfied – you can then start bringing legal actions if you feel that you have the energy for it. If they come back and say that you didn't complete the formalities – then you are home and dry – because no formalities are needed. If they come back and say that although they accept that you can make a verbal SAR, you had not provided sufficient evidence of your identity – then I'm sure that you realise by now that your position is that they were prepared to discuss your account. There are objections to satisfying your SAR are clearly simply an attempt to place obstructions in your way and to stall the process. And of course because you have read our customer services guide, all of this conversation has been fully recorded – hasn't it? But surely there must be more interesting things to do while we are enjoying some nice weather.

Thank you and apologies for the delay (I’ve had a lot going on and haven’t been able to focus on this). I appreciate your help. I’ll send the revised letter confirming I will take to court. many thanks

the allocated time means NOTHING. dont forget NO-ONE inc the judge has read ANYTHING until moments before they enter. you'll be out there in <10mins smiling with every chance you'll get £275 back if the wind is blowing you way.

I have sent the above with the following included.

illegal = a criminal matter sorted in a magistrates court. unlawful = a civil or contractual matter sorted in the county civil courts.