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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jammie v NatWest**won**


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Hi,

Just joined CAG and hoping for help with reclaiming my son's bank charges from NATWEST who are defending claim.

Have received AQ from local court that has to be returned by 16th July but what do I put in witness and other information section coz I have not got a clue.

Considering giving up because son has not got the £100 fee and I have already funded cost of MCOL and beginning to dread court case as do not understand Court Bundle thing and the whole thing is alot harder than I thought it was going to be.

Not had one response from NATWEST during the whold process except from Cobbetts.

Sorry for being negative but I feel like SCREAMING!!!!!

Jammie

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Hiya Jammie.

 

You need to go to the Natwest thread..

 

http://www.consumeractiongroup.co.uk/forum/natwest-bank/

 

Also you should read some of the threads, f&qs, and the step by step.

 

Please dont give up, You will get all the help you need in the link i gave you.

 

If your son is on benefits he might be exempt from the charges, and if his claim is less than £1500, there is no AQ fee.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Thanks sea-sidelady

I have found thread and read up on AQ form filling not too sure I understand but will give it a go.

Son not on benefits but suppose I will fund it coz I can't face letting NATWEST win without a fight.

Claim is for £2,560 and they still continue to add interest to overdraft.

Let u know how we get on.

 

Jammie

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  • 2 weeks later...

Can anyone help with completion of AQ especially Other Info section and is there a letter I need to send with this.

I have to return it my 16th July so very urgent.

Thanks:( :(

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Hi Jammie, if you're completing the AQ and want to include the draft order for directions, please look through this thread here and for general guidelines on completing the AQ, look through here

 

If you intend to include the draft order with your AQ, you'll need to include the attachments as indicated in the the above thread. However, if you need additional links, post back.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Thanks for help hedgey06 do you think it best that I use draft order for directions? And if I do use do I send copies of this and AQ to NATWEST or their solicitors.

Sorry if sound thick but I am having difficulties with understamding every thing.

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You don't sound thick at all - it's an awful lot to take in at first. My personal advice would be to use the draft order for directions. I've used them myself and I'm hoping the judge will grant them as I feel it would bring a much speedier conclusion to my claim - as opposed to cobbetts dragging it out for as long as they possibly can.

 

I think the best thing for you to do this afternoon/tonight is to read the threads that I gave you links for earlier. Then post back on here tomorrow morning with any questions and either I or another member/site helper will help you from there.

 

If you do decide to to use the draft order, send me a PM with your email address and I'll send all the attachments that you'll need.

 

Don't worry - you'll be absolutely fine! :)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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