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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Leeds Mercantile Hearing, 29 August 2007


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wel done Marty

 

Jan:p

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

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offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Following the above hearing and susbsequent stay,all went quiet,UNTIL this week,when my daughter received a letter from Abbey dated EARLY OCT,but obviously not sent then.

Her original OD is due for renewal on 1st Dec,and they want to drop it to a £100(Balance currently OD £900)all penalty charges and a stay on her claim for over £2300 for previous charges.

She being very sensible,had opened a parachute account,so all day to day activities now go through that one,and the 'disputed'account is not used.

Should they implement this reduction to a £100,the onlly effect would be to incur further charges on the balance,so I am ata loss as to the reason for them not keeping the status quo as it is until after the OFT case!!!.

She spoke on the phone to them,and of course got no sense.

After careful consideration,I feel she should let them do what they want,hope they then try and chase the OD Balance,which,would then ignore the conditions laid out by the Judge in that the Banks should not make any recovery attempt,until after the OFT test case.Would this then be grounds for having the stay lifted,as I am sure that was what he stated??

 

Anyone had anything similar,or maybe can suggest another course of action???

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Post 173 above has a pdf of the judgment. Page 4, para 11 states that if the overdraft is made up entirely of charges, they cannot enforce it or the stay will be lifted.

 

I would suggest that your daughter contacts the court, tells them about the letter, and asks if that is sufficient to lift the stay, and if not, seeks clarification of the definition of enforcement.

The Consumer Action Group is a free help site.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks for that Caro,had read it,and as far as I can see 'enforcement'would be trying to recover the charges they have illegally made,so until they try and do that ,I dont think we can do anything(but of course I may be wrong)

As she had the parachute account,and as her salary etc now goes into that,no deposits are made into the Abbey account.As far as I am aware OD limits are determined to some extent by the amount deposited per month ,thefore they may well be within their rights to reduce the limit.

 

All fun and games,will be glad when someone makes real decisions

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Surely by reducing the overdraft they are implying that they want £800 back. I think that might be seen as enforcement if they are removing the authorisation for the larger overdraft, although I will try and get a second opinion. That would be the gist of my argument.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I would agree Caro and actually this would/should be enough to get the stay lifted, it depends on what route she wants to go down, she could just let them do it and then they can pile on the charges and then she can go back to the court and create merry hell, at this point , I think that Abbey will cave rather dramatically and pay up OR she could remind them of the terms of the stay and tell them that, in her opinion, any reduction of o/d (which is made up purely of charges) and subsequent charges incurred will, be a breach of the stay conditions and that she would seek to have the stay lifted in the Merc.

 

If it was me, I would let them start the charges and then watch them cave and ultimately pay up, but then I am a stubborn cuss who enjoys them squirming :D

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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I wasn't suggesting she remind the bank of the terms of the stay. They should already know them, and if they don't they should suffer the consequences. I was just proposing she check with the COURT if withdrawing most of the OD is a sufficient breach of the terms of the stay to get it lifted now. If so, they may cave sooner rather than later.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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LOL I was just outlining her options, IMHO, if the o/d is made up of penalty charges, then the removal of the o/d is a breach of stay conditions :D

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Doh. Sorry Lula.:p

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Pleasure Rtech. It would be a real tonic to see a stay lifted and somebody get some money in time for Christmas.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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After doing a lot of research this morning,it would seem that as usual things are not as straight forward as we think they are.

 

The term 'enforcement ' has a lot of different interpretations, and of course the legal one as in the Court Order,may not be as simple as we think.

It seems to mean(although I am still not 100% certain)that the Banks cannot take 'enforcement' action through the Courts...ONLY..(eg Bailiffs.attachment of earnings etc to recover the supposed debt)and what they do outside the legal system,may not be termed as 'enforcement',although it may be contrary to the Bankers Code or OFT.s Debt Guidance and Collection Directive.

 

I suppose I really needs a Legal view of the term,and for example ...If the Bank does ask that the supposed debt be settled prior to the OFT.s case being resolved,would that constitute 'enforcement'

 

Anyone you know who could advise??

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