PC World insurance???

[ltrenell]

Hi I was wondering if anyone else has had issues with their PC insurance bought from PCW. I took out the protection package (paying monthly for a year) to protect my PC. I had to ring them several times within the first few months and ended up ringing a £1 per min hotline of which no-one told me was for customers who had not bought insurance until the call was nearly over!! then when i rang the correct number they just kept telling me there was nothing wrong with the PC and should re-boot it blah blah blah. Eventually I got a friend to fix it. Then last year (my insurance did not run out til Jan this year) my monitor broke and when I rang up to get it fixed they told me my monitor was not covered as I was a discontinued package I had bought and the monitor was a different brand to the PC so was not covered. I have wrote several letters to PCW but to no avail - can anyone help as I feel I have been conned somewhere along the line???

[alibobsy]

Surely the fact that the monitor is a discontiued line is irrealavent as is the insurance neither of which effect your consumer rights. It still has to be fit for purpose and last a "reasonable" length of time from purchase. How long have you had the monitor?

Have a search for one of Bookworms brilliant posts about consumer rights with give you the exact wording of the law.

good luck

ali x

[alibobsy]

Pinched this from one of Bookworms post relating to a different thread, but the Sale of Goods Act applies to all items bought.

The Sale of Goods Act 1979 (as amended) says that goods should be as follows:

• Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods.

Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults)

 

• Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement.

Part of this is looking at the price and deciding how long it is reasonable for an item to work bearing in mind it cost/usage etc.

good luck

ali x

[ltrenell]

thanks for that will look into that and get back to you x

[Guest dontgetitsorted_SUETHEM!!]

you said it broke. accident or just stop functioning?

 

electronics are suppose to legally last 12 months, hence why all electronics have a 12 month guarantee as standard. so the UPTO 6 years and 12 months as standard mean the same thing. go to monitors manufacturers website and see if you can see anything about a lifetime expectancy of the monitor. this may help exceed the 12 month threshold

 

UPTO i love how companies like insurers use UPTO

Save upto £300 on your insurance (i saved £21)

get upto 8MB broadband (my town averages 2MB (me 1.8MB))

 

but legally there nothing wrong with it.

secondly. i am not sure about pcworld stuff but when i bought the aftercare there was one price of like £6.99 for the PC and £1.99 for the monitor. obviously not explained that the one price you paying for does not cover everything on the trolley like the software printer cables and monitor. who's fault, no body knows. but after months of having the aftercare did you read the certificate at all? it was also explained to me that the after care continues for however long i want it for as long as the payments continue im covered not just 12 months but for life.

 

i know about SOGA rights etc but i took it for the data recovery, and the accidental damage which SOGA dont help with. i have 3 kids, its self explanitory.

 

i used my own data recovery software at home and it was $h1T so i took pc into the store and they used their software and WOW retrieved my 2 years worth of work. had private quotes for similar job in excess of £200 so i dont mind the £8.98. but if you dont have kids and you backup regularly it might not be with it.

[demon_x_slash]

[alibobsy]

I'm not sure what data recovery has to do with anything. The OP stated his monitor had broken not the PC. Given that most monitors cost around £100 at least I can't see a court accepting that 1 year is a reasonable time for it to last. Mind you by the same token 5 years is probably unreasonable. I think for most electronic items 3 years of usage at a min is reasonable, and could be argued before a judge. My understanding is any kind of guarantee/insurance provided by the retailer/manufacturer is above and in addition to these rights.

Not sure what don't get sorted is saying, do you work for PC work lol.

My hubby has his own IT company and does data recovery for much less than £200, and has recovered important docs and photos where certain larger companies have failed.

ali x

[demon_x_slash]

'don't get sorted' is RetailerPointofView/RetailersPointOfView/whatever he's calling himself this week. Look up some of his posts under those names for an idea of the quality of his advice...(well, at least it'll give you a laugh)

[alibobsy]

Thanks for that Demon

Wonder who he works for lol. If it is PC world what a joke. Anyone who knows anything about IT knows how little knowledge their so called advisors have. Just salesmen really. Hubby went with someone recently as they asked him to help them find a PC package, he actually laughed out loud at the rubbish advice being given.

Not the consumers fault it is reasonable to assume from the adverts and the shops that these people know what they are talking about, like the banks in this country we are brought up to trust these big companies. The trouble is when things go wrong, like the banks et al they just aren't interested. Thats why I say go CAG lets reclaim all our rights and give em a run for our money

[StormWarrior]

Hey Demon, can I nick your piccy, I see sooo many posters on various forums that could 'benifit' from this

 

electronics are suppose to legally last 12 months, hence why all electronics have a 12 month guarantee as standard

 

I see lots, if not most electronics coming with 3 years warranty now.

 

When the manufacturer themselves, put a 3-year warranty card in the box, you struggle to argue that 12 months is reasonable !

[demon_x_slash]

Go ahead with my blessings

 

http://i169.photobucket.com/albums/u210/demon_x_slash/warning.jpg

[Bookworm]

StormWarrior, you try using it after one of my posts, you're in BIG trouble, buddy!!!

[StormWarrior]

Hadn't even thought of it.

 

But now you mention it .................

 

Anyway, Glad to see the avatar back, can easy see your posts now.

[demon_x_slash]

You needed the worm to see her? Her prose stands out a mile away...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*runs and hides in a haystack*

[Zamzara]

removed due to error

[Bookworm]

You needed the worm to see her? Her prose stands out a mile away...

 

*runs and hides in a haystack*

 

I shall quote from the Eden Project Mediterranean Zone, as read when I went down there for the CAG meet:

 

A dungheap, from a distance, smells like musk.

 

 

(unfortunately, it confused Lula when I read it aloud, as I was reading it on the wall behind her, and she thought I was looking at her whilst declaiming above sentence!!! )

[demon_x_slash]

Pmsl Lmao Well, she can be a bit whiffy if you're downwind of her...