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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lucy60 v barclays**WON**


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Hi Lucy

I would telephone the courts and explain the situation regarding the dispensed with AQ and ask for another date - not sure if you would have to pay a fee for what is in effect an adjournment - maybe someone else can clarify this.

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Have rang court this morning, they were very helpful, said to put it in writing why I cannot attend and would like another date and it will be refered to the judge for a date, also said bank cases were still going ahead unless informed otherwise.

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Hi Lucy,

 

In the absence of any other suggestions:-

 

To The Court Manager

xxxx County Court

 

Dear Sir or Madam,

 

Claim No xxxxx - 20th September 2007

 

I refer to my above mentioned claim which has been listed for a hearing on 20th September. I will be away on holiday on that date so, regretably, I am unable to attend.

 

May I respectfully ask that my case be rescheduled to be heard on the next available Court date when I will be pleased to attend.

 

A copy of this letter is being sent to Barcalys Bank plc for their information.

 

Thank you for your cooperation and I look forward to receiving a revised Court date from you.

 

Lucy

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Lucy,

 

Recorded to the court if you want, but not nec'y for the one to B'ys as you're just being polite and keeping them informed.

 

Slick

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  • 2 weeks later...

Lucy,

 

I'd give the Court a ring - I can't see why it's been stayed for over a year and suspect it's a typo. Let us know.

 

Slick

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exact wording of letter is

 

it is ordered that

1. this claim is stayed until on calender month after final judgement in the test case ( including any appeal) or 31st october 2008 , whichever is the sooner

 

2. either party may upon notice to the other apply to lift the stay at any stage up to the earliest of the two dates provided for in paragraph 1 above

 

3. if no application is made to lift the stay or seek further directions before the earliest of the dates provided for in paragraph 1 the claim shall stand dismissed without further order

 

4. because this order has been made without considering representations from the parties, the parties have the right to apply to have the order set aside, varied or stayed. a party wishing to make an application must send or deliver the application to the court ( together with the appropriate fee ) to arrive within 14 days of service of this order.

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Okay, So it's stayed until one month after the Test Case or until October next year, whichever is the sooner.

 

What Court is this.

 

You can apply to have the stay lifted - read here at post #2 - http://www.consumeractiongroup.co.uk/forum/bank-templates-library/17065-application-removal-stay-updated.html#post1046820

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Lucy,

 

Saw your post on JackG's thread about B's offer that you turned down. I read (somewhere here) yesterday that part of the OFT deal was that banks' settlement offers should be honoured for 2 months before they expire.

 

I'll post back if I find it but, meanwhile, look around.

 

Slick

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We could do with some help from you

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Lucy,

 

Jonnymitch has just posted to you on Jackg's thread as follows

 

 

Hi Lucy

 

I think this para from the FSA website makes it doubtful that you'll have any joy from the bank now. If you hadn't turned down the offer you'd have had two months to consider it, but..... well..... you know what I mean. :sad:

 

"you have just been made an offer of settlement by the bank/building society

You can accept the offer or wait for the outcome of the test case. You have two months to decide if you want to accept or reject this offer.

 

If you decide to wait for the outcome of the test case, you won't then be able to take up the original offer. "

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contacted bank today they said they are honouring offers for 2 months but only if you have not started court action against them, which i have, but anyway am still going to send in letter accepting offer as guy on the phone said to try anyway.

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If they honour their offer and you accept, it will be in F&F sett't of THIS claim (because you'll make this part of your agree't). No Court Fees or s.69 int't on top, though.

 

If offer is withdrawn, then you proceed for your full claim plus Court Fees + s.69 interest.

 

Slick

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  • 2 weeks later...

Lucy,

 

Congratulations on your settlement and well done to you.

 

images_36.gif

Slick

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