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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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AA Loan charges/fee's - income support?


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Ok, I am currently in receipt of income support (lone parent) and tax credits.....I have defaulted badly on my loan with AA, haven't made any full payments for about 6months, have been offering token payments and my dad is willing to pay a % to close the loan. Anyway, every letter they send adds about £20 to the account, they are charging me fee's for administration, for referring me to J&J collections, they are now charging me again to refer me to someone else. The latest letter specifies the amount I owe, and its almost back to where I started (£7k), its £6600 It was down to about £5500.

 

I have offered them a full, final settlement 4times but they just write back saying i need to call them, I am too scared to call them. Every time they call me (which is a lot - sometimes every 20mins), I either don't answer or say I'm out.

 

I am obviously concerned about how they have this current figure and I have asked them to break it down for me, but I have read the some charges are not allowed to made on someone who's income is funded by the state?

 

Is this correct and would it apply to me?

 

Thank you in advance

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Ok, I am currently in receipt of income support (lone parent) and tax credits.... Anyway, every letter they send adds about £20 to the account, they are charging me fee's for administration ...

 

These charges are unlawful when they are charged normally. Doubly so if you are on benefit - see below. You should start the process to reclaim them.

 

Every time they call me (which is a lot - sometimes every 20mins) ...

 

This is harrassment - see http://www.consumeractiongroup.co.uk/forum/bank-templates-library/37006-harassment-telephone-response-letter.html

 

I have read the some charges are not allowed to made on someone who's income is funded by the state?

 

See http://www.consumeractiongroup.co.uk/forum/show-post/post-850325.html - this post give chapter and verse.

 

Steven

 

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