coco v natwest

[cocococo]

well natwest is only one of the claims i have in , its only £95.00 but its my £95.00, anyway i sent letter asking for money back on 19th April i have not received any acknowledgement from them and wondered if i needed to do anything just yet.

also is it 14 working days or just days before sending LBA.

Many thanks

[MrBump]

Nope, stick to the deadline - LBA on May 3. It might be worth calling them and asking for the cash as it's so little - they may well roll on a phonecall if you make it clear that you mean business. Bon chance!

[hedgey06]

also is it 14 working days or just days before sending LBA. Many thanks

 

Hi coco, its 14 calender days. I agree with mr. bump though, give them a ring with the amount being so low. Good luck, hedgey xx

[cocococo]

well I thought i would email Natwest customer relations just to give them a push before sending LBA and this is the response i got from them

 

Thank you for your e-mail, although I apologise for the delay in our

response to you.

 

I am sorry to learn that you have not had a response regarding your charges

concern. This is due to an increase in volumes at the moment. We are trying

to deal with these claims as quickly and we hope you can bear with us for a

while longer. However we have 56 days to respond to your letter which was

received on 19 April

 

If you are unwilling to bear with us, then it is entirely your prerogative

to progress your claim through other channels. If that means raising Court

action, then that is a decision only you can make, although I do hope you

will give us a chance to consider your claim before doing so.

 

Regards.

 

Angela Bose-Sinden

customer.relations@natwest.com

 

 

Is it true there allowed 56 days to respond ?

 

anyway there 14 days was up on 3rd May so sent them letter before action which they received yesterday.

I cant believe they are dragging there heels for the sake of £95.00 on this account and £38.00 on other account

Can anyone advise , have I done everything right , i did ring natwest to see if they would just refund it straight away with it being such a small amount but they werent interested.

[fendyweather]

They are being stubborn really. Its up to you. No they dont have 56 days by law to respond to it. Its entirely up to you. After LBA and fourteen days you can file at court, legitimately to get your money back. I know it means forking out to file the claim, but you will get that back in the end, but its entirely up to you if you want to wait the 56 days or not. You could wait and they could send you an offer, but there again, you could wait and they might not send you diddly. Your choice Im afraid, what to do for the next step. Only you can decide. Personally, I would file court claim after the LBA + 14 days, but were all different, and you have to decide for yourself whats the next best course of action for you. You will get your money through filing at court, but it may take a bit longer to go through the whole court process, but its better than waiting around for A MIGHT BE offer from Natwest. Just a thought. All the best, whatever you decide. Fendy xxxxxxxxxxx