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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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oft announcement 26th april


bandonbhoy
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Given the announcemnet today that OFT are fromally loking into bank charges, but will not report until Dec should we be supporting thier investigations by utilising their invitation to send in dat etc? Would data sent be better coming from individuals or collectively from group such as CAG?

 

EXTRACT OF RELEVANT SECTION

 

Contacting the OFT

Given the limit to the resources and time available to the OFT, the OFT will not be directly contacting all potentially interested parties. The OFT will focus on contacting specific bodies and businesses to obtain the necessary evidence to assess the issues outlined above.

However, the OFT welcomes relevant written submissions on this topic and it would assist the case team if submissions were laid out as follows:

• a summary of the main points you would like the OFT to consider

• a more detailed explanation of these points

• evidence to support the views being made:

o if this includes data or financial figures, precise definitions, the dates and source of the data should be provided. All data or financial figures should be provided in electronic format

o if this includes detailed calculations, an annexe or spreadsheet which allows the OFT to replicate these calculations should be provided

o if this includes specific examples of events, a chronology and background to the events should be provided

o if this includes comparators, the reasons why you consider the comparator to be appropriate should be provided

• if you are willing to answer questions further to your submission, a named point of contact whom the case team can contact and contact details including telephone number

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I'm moving this post to the Campaign forum which I think may be more appropriate. Hope that's OK with you.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest Wild Billy
Given the announcemnet today that OFT are fromally loking into bank charges, but will not report until Dec should we be supporting thier investigations by utilising their invitation to send in dat etc? Would data sent be better coming from individuals or collectively from group such as CAG?

 

Collectively.

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