virgin media complaint address

[bmalayil]

does any one know the virgin medaia postal address for sending a complaint through recorded delivery

[buzby]

It can be found on the back of your bill.

[bmalayil]

interestingly that is a PO Box address

[buzby]

Why? Seems pretty accurate for the delivery of a letter. Unless you somehow think that everyone that uses a PO Box address is somehow up to no good!

[reduk054]

I was told by the post office that if you send any letter to a PO Box recorded it was the safest way of knowing that it got there, as I had previously been uncertain about PO Box numbers, but that is another story!

However I am satisfied with the advice from the PO and here is the address where I had sent my letter of complaint (recorded of course!)

Virgin Media Ltd

PO Box 333

Matrix Court

Llansamlet

Swansea

SA7 9BB

Cheers Red

[reduk054]

the registered land address is 160 great portland street, london, w1w 5qa if you are unsure

[buzby]

Considering the Royal Mail only remember to get me to sign for 50% of the mail coming to MY (Royal Mail PO Box), it just boils down to how good the local office is!

[reduk054]

Blimey Buzby! That is news indeed, I will take all future comments from RM with a pinch of salt!!

[stevesmart36]

I have written to VM on two occasions, once in February and again in March at the Swansea address and did not receive any sort of reply whatsoever. In fact in the March letter I gave them 30 days notice of my intention to terminate the agreement, the 30 days were up on 11th April, and still got no reply. So don't hold your breath!

[buzby]

Not that I have anything against Wales, but I always dealt with VM at their Wythensahw (Manchester) resolution centre. Real contact with real people. I think the Welsh address was simple to pull together the NTL and TW strands - since this isn't working, try the original!

[reduk054]

Do you have that addy Buzby please?

[buzby]

Most certainly;

 

Customer Concern Manager

Virgin Media

Concord Business Park,

Threapwood Road,

Wythenshaw

MANCHESTER

M22 0EY

[reduk054]

TY Buzby!

[bmalayil]

That Address Seems To Be Worth Noting. Thanks Mate For Ths Same

[buzby]

Use with caution. I was told that VM will possibly be closing this customer escalation centre at some point... but they haven't as yet!

[stevesmart36]

I would use any VM address with caution, they don't reply. They must be snowed under what with DD charge, late payment fees and Sky withdrawing some channels.

 

And who was it said NTL were crap? Not I!

[buzby]

I can vouch for the fact Wythenshaw do in fact respond - it was here I sent my LBA and I got a call back from a graduate, to explained there were a small team of them within the CS (a bit like 'Torchwood') given free-er reign to resolve issues.

[reduk054]

Buzby that is helpul info re Manchester addy.

Think I will send them a copy of my complaint asap (just in case word gets out that they are helpful and VM decide to close them as you previously mentiond)

Red

[mmaMailcom]

does any one know the virgin medaia postal address for sending a complaint through recorded delivery

 

I used the ones on

 

Virgin Media Complaints Department, Procedure, Email, Telephone Numbers

 

The CEO guy actually responds