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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Time I gave it a go *WON*


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well, i filed my papers on the 4th Aug, got a letter they were deemed srved on the 9th aug, the bank have intill 23rd to respond but as yet i have had no acknowledgement of claim and i`ve read quite a few posts of others getting theirs within a few days, me confused now lol

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There is a timescale which they have to work to.

We dont know why acknowledgement with some is quicker than others,but you must remember these are legal issues so quite often their response times maybe

has explanations to do with their own strategies.

 

Your consolation is knowing their stalling tactics (as far as time is allowed ) at the court stages are extremely limited by what the court has laid down !!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...

Just a wee update, today is the 28th day since date of service and the post has just been and nothing today, knowing my luck the courts would`ve recieved the defence today, so will see if i can apply judgement tomorrow hehe, or could i try today?

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Got the defence from Cobblers yesterday, it really does astound the tactics that they use after reading it, also got a CPR pt 18 request, sent the reply to them yesterday after ammending BigCols template (Many thanks btw) hope you dont mind?)) things should start to get interesting now, next step CAQ methinks hehe.

 

Heres the cpr pt 18 request questions:

 

The Request-

1. In your claim you request `the return of amounts in the sum of xxxxxxx debited by the defendant in terms of charges.`

2. Please provide the particulars in support of your claim:

2.1 T o what account(s) (giving details of the account name, number and sort code) were the charges applied

2.2 In relation to each charge please identify (a) the date when the charge was charged, (b) the amount of the same; and © the reason(s) given for the charging of the same.

2.3 In relation to each charge, please clarify the following (a) is it the case of the claimant the same should not have been charged? (b) if yes; please explain why the claimant contends that the same should not have been charged? © if no; is it the case of the claimant that the same should not have been charged in this amount? (d) If yes; please explain why the claimant contends that the same should in this amount and identify the sum the claimant contends should have been charged. (e) if no; please state the claimants case.

3. In your claim you state that the charges are : `unenforceable by virtue of the unfair Terms in Consumer Contracts Regulation 1999, the unfair contract terms act 1877 and the common law`

4. Please specify all the facts relied on by the claimant in support of the contentions in paragraph 3 above, and in particular please identify (a) the section(s) of the unfair contracts act 1977 (“UCTA 1977”); (b) the regulations of the unfair contract terms in consumer regulations 1999 (“the regulations”); and © the principles of common law relied upon by the claimant in alleging that the contractual provision(s) referred to are unenforceable. Please also identify contractual provision(s) that the claimant alleges are unenforceable by reference to the UCTA/ the regulations.

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Hey up, just a wee update, it would appear the rbos have charged me £38 lol, will have to add this onto the charges i`m claiming, i dont understand how it came about, theres only one DD coming out and i always make sure theres money in the account, unless they`ve cancelled my £50 overdraft without telling me, but it is my understanding they cannot do this as the account is in dispute, hmmmmmm.

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Hmmmm indeed! RBS always play fair and by the rules...so what could have happened hey? lol

 

Wxx

It won't be long now before you start getting offers ;>)

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Next step will prob be a court date.........They really do stretch it as they know they dont have to settle till the last minute.

Cobblers appear to have a massive task as they are handling the Nae West claims as well.

 

Did you get the papers asking for further info ?

like asking for account details etc ?

 

I think its likely that if there were gonna be offers it would have been earlier.

They know that people who take it this far and let them know they are going all the way that they not gonna settle for anything less than 100%

 

My understanding is that they have ppl reading this site so you have to be careful.......for example one claimant was going on holiday and mentioned this....next minute he got an offer.......they knew he/she wanted the cash for that.

Sensibly they declined.

So looks like they are manipulating situs where they can see they may win ppl over with their offers.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Aye, I did get papers asking for account details and names, but its nothing i havent sent them 3 times already lol, the mind boggles.

 

Just got back from work and this was waiting for me hehe

 

Dear Sir

 

Our Client : National Westminster Bank plc

 

We refer yo your letter dated 7 September 2006

 

We note your comments on our Request for Further Information. It is our clients centention that your Particulars of claim did not properly particularise your claim. Foir example, our client cannot properly defend a claim where you have not given account details and the details of each charge (excuse me, yes i did) you claim is disproportionate and unreasonable.

 

The court is bound by an overriding objective to deal with cases justly and ensure that parties are on an equal footing. It was clearly the case that our client could not respond to your claim where you did not provide sufficient particulars. Our client therefore objects to your allegation that the request is intimidating.

 

Yours faithfully

 

Cobblers LLP

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  • 3 weeks later...

*UPDATE* came in the post today :

 

Dear Sir,

 

Our client : The Royal Bank of Scotland

Clain No : XXXXXXXX (just in case they`re reading lol)

 

We refer you to the above matter.

 

Our client considers thet your challenge to its charges would fail on court. Our client believes that its charges are fair, reasonable and transparent. It considers that the amount debited to your account have been applied strictly in accordance with your agreement with it and its published tariff, which it is satisfied complies with all applicable laws and regulations. Our client is also committed to ensuring the transparency of the information it gives its customers about the operation of its products. As such, our client does not believe that your claim has no prospect of succeeding.

 

However, as a gesture of goodwill and strictly on the basis that our client rejects any liability to you, it is willing to offer you a goodwill payment of £1,150.

 

Acceptance by you of this goodwill payment will be in full and final of your claim against our client and strictly on the basis that :-

 

1 You agree not to disclose to any third party the fact of, or any details relating to this payment.

 

2 You write to the court withdrawing your claim.

 

blah blah...deadline...blah blah, take this letter to the courts attention on the firm belief its a reasonable offer.

 

Yours faithfully

 

Cobblers LLP

 

 

 

Well, looks like im gonna print off my rejection of offer letter lol, took their sweet time in offering me a goodwill payment, but glad they did tho hehe.

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  • 2 weeks later...

*Another update* This came in the post yesterday

 

 

`DISTRICT JUDGE ROGERS has considered the statements of case amd allocation questionaires filed, and allocated the claim to `the fast track`.

 

The defendant shall file and serve the specified information pursuant to Rule 18 Request dated 6th September 2006 by 4pm on the 1st november 2006.

 

There be standard disclosure of documents by list between the parties by serving copies together with a standard disclosure statement by 4pm on the 28th November 2006.

 

Each party shall serve on every other party the statements of all witnesses as to the fact upon which he intends to rely at trial. There shall be simultaneous exchange of such statements no later that 4pm on the 26th December 2006.

 

The witness statements shall stand as evidence in chief at trial.

 

Evidence will not be permitted at trial from any witness whose statement has not been disclosed in accordance with this order.

 

No expert evidence being neccessary, no party has permission to call or rely on expert evidence.

 

The matter be listed in a three week trial window commencing 6th march 2007, with a time estimate of 3 hours.

 

The pre trial check lists be files by 4pm on the 18th January 2007.

 

The claimant shall file with the court not less than 7 days before trial a bundle comprising of the following -

 

an agreed proposed trial timescale

 

the pleadings

 

the statements of the parties and witness to facts

 

the skeleton arguement and reports of any case reliance is placed.`

 

 

Call me thicker than an offspring between a village idiot and john prescott, but WTF!?

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c'mon sol you know the answer to the wtf bit hun. they are wriggling and squrming but it doesnt stop you being right does it? we are all behind you go get em tiger.

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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just wanting to watch how this plays out as im in a similar boat

:-x Royal bank of Scotland :-x

£2391.82 + 8% + legal costs £220.00 = £2911.88

Data Protection Act request - 01/07/06

Prelim Request - 25/07/06

LBA - 08/08/06

Claim filed - 22/08/06

Acknowledged - 25/08/06

Defence filed - 25/09/06

AQ sent 10/10/06

AQ Received by court 12/10/06

Copy of RBS AQ received 14/10/06

Now We Wait ................

 

:-x Capitol One MasterCard :-x

 

Data Protection Act Request - 15/10/06

 

:-xCiti Bank Visa Card :-x

 

Data Protection Act Request - 15/10/06

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The words 'fast Track' should have Cobbetts settling very soon I would've thought Sol!!

 

Good luck hun xx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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Probably to stop Cobbetts playing games Sol, did you put anything in your allocation questionaire?

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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  • 2 weeks later...

Well, today was the final day for the bank to disclose costs, a nervy experience cos i missed the post as i was in a vodka induced coma and he came with a special delivery package, managed to track him down and he delivered it a few mins ago.....

 

 

I WON!!!!!

 

the letter included a nice cheque for 2.3k :-)

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CONGRATULATIONS!!!!!!!

Bet you soon forgot the hangover!!!!

 

Well done hun xxxxxxx

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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well done hun thats great news more vodka induced comas coming then

bos~ Data Protection Act sent

~ statements received

~ owed £1766.82

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

bos Data Protection Act sent

~ statements received

~ owed £1217.86

~ prelim letter sent 30/08/2006:D

~lba handed in 14/09/2006

court date issued of the 17th november

27th oct full offer totalling everything including 8% interest court costs and £10 dpa sar..... one down next to go.

 

rbs~ Data Protection Act sent off 21/09/2006:mad:

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Congratulations Sol.

Go buy another bottle of Vodka you deserve it.

LIP:grin:

ABBEY

DPALetter received by bank on 100406.

£10 Cheque cashed by shABBEY on 200406.

14 statements received between 8-10 0506.

40 day limit reached on 19/5/06.

LBA sent special delivery on 20/5/06

7 days up on the 270506 for the LBA

Prelim approach for repayment for an estimated amt sent. 14 days up on the 200606.

DPAorder for NON-Compliance served 220606. Expires 060706

Final LBA sent, 14 days will be up on the 060706.

Defence from shABBEY received for DPANon compliance 050706

Financial claim deemed served to shABBEY on the 220706

AQ for DPANon Compliance handed in to court on 24706

Defence and 50% offer for Financial claim received 140806

AQ for Financial Claim received 170806

AQ for finacial claim handed in 010906

Hearing 4 amended claim 270906

Fast track Allocation 270906

Disclosure ordered 191006

shabbey failed to disclose 191006

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  • 2 months later...
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