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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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offered over £750 but want to claim £3800


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Hi all

Not sure what to do?

 

Sent various letters to RBS/Halifax requesting a refund, they have now offered £1065 but they owe me £3800+.

If I claim £750 at a time, it appears to the court that they have already offered me more than this.

So what should I do? I'm in Scotland with an account at a Scottish bank. I don't think it's possible to claim through Halifax Leeds address....is it?

 

Any ideas welcome.

 

Dianne

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Hi, Dianne, and welcome.

 

Hmm, yes, I see your problem here. I don't know, to be honest, I really need to learn more about the Scottish system...

 

Hopefully, s/one will know... I just wanted to let you know your post was being read.

 

.

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Well....my total claim is for £2116...they offered me £732 as full and final....i put my first claim in for £720 plus 8% plus fee......3 weeks later they coughed up.....second claim submitted yesterday.....expecting the same to happen.....so chances are the court won't even see their offer.....not that it matters anyway

IF YOU FEEL I HAVE HELPED YOU IN REPLYING TO YOUR POST, CAN YOU CLICK ON THE SCALES AND LET ME KNOW

 

Halifax - Total £2116 - Plus approx £300 in interest plus fees for 3 small claims...settled all within 3 weeks of claim.....Now for the mortgage.....

Clydesdale Bank - Credit Card - Sent Data Protection Act - Awaiting statements

Clydesdale Bank - Current Account - Awaiting statements

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If you accecped full and final settlement and I presume you had to sign something agreeing this? doesn't that mean you can't pursue them for any more money?

 

If not, then couldn't I accept their offer and pursue them in court for the rest?

 

Hope I'm making myself clear enough.

 

Cheers

Dianne

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Sorry (I'm being dumb!) I misunderstood the last post. I can now see that you didn't sign anything, I assume that you just apply for the money in chunks relating to the oldest first and work your way forward.

 

Cheers Dianne

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yeah.....they offered 732 as full and final for total amount of 2116...i said thanks...but no thanks....gonna pursue you for the full amount......submitted first claim....they paid out...i wrote and thanked them and stated that the next claim would be served in the next few days.......i will wait on them paying that out...then so on until full amount is retreived

IF YOU FEEL I HAVE HELPED YOU IN REPLYING TO YOUR POST, CAN YOU CLICK ON THE SCALES AND LET ME KNOW

 

Halifax - Total £2116 - Plus approx £300 in interest plus fees for 3 small claims...settled all within 3 weeks of claim.....Now for the mortgage.....

Clydesdale Bank - Credit Card - Sent Data Protection Act - Awaiting statements

Clydesdale Bank - Current Account - Awaiting statements

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Hi,

 

I am in Scotland, bank owes us £4800.00 between 3 accounts. I sent 1st letter to branch manager in Scotland, who forwarded it on to Customer services in Birmingham, where all other letters have come from (saying of course that they won't refund.) My nearest sherriff court is Perth, but I am unsure if i claim against the branch, as the manager has told me to deal directly with Birmingham, or address the claim to the Birmingham address. I have also read today on the site that i can claim by way of a Summary cause - claims between £750 and £1500 - should i submit initially 3 claims (for my 3 different accounts with same bank) or do you think that the sherriff might want them amalgamated?

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  • 1 month later...
Well....my total claim is for £2116...they offered me £732 as full and final....i put my first claim in for £720 plus 8% plus fee......3 weeks later they coughed up.....second claim submitted yesterday.....expecting the same to happen.....so chances are the court won't even see their offer.....not that it matters anyway

 

Am I to understand then scotia,this amount is for the same account and you just

keep suing @ 750 a time?

 

and what happens on the initail letter you send to the bank asking for your dough back,do you ask for the full amount over a 5 year period and hope for the best? before suing?

 

read up on the FAQ but not to sure how it applies to us scotsman.

TIA mick

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  • 2 weeks later...
Hi all

Not sure what to do?

 

Sent various letters to RBS/Halifax requesting a refund, they have now offered £1065 but they owe me £3800+.

If I claim £750 at a time, it appears to the court that they have already offered me more than this.

So what should I do? I'm in Scotland with an account at a Scottish bank. I don't think it's possible to claim through Halifax Leeds address....is it?

 

Any ideas welcome.

 

Dianne

 

If it becomes an issue you just explain the situation to the sheriff

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Diane,

 

I believe that you can sue through the English Court system - but not by using moneyclaim -by submitting the appropiate form by post to Leeds Court

 

Usefull Information at Govan Law centre on juristdiction

 

It is understood that the England & Wales Money Claim Online service requires a claimant to have an address in England or Wales, and therefore, if you are raising proceedings in England you would have to forward your claim to a particular County Court by post. While raising proceedings in England will entitle you to sue for a maximum of £5,000 under English small claims procedure, if the claim is defended you must be prepared to travel to England to present your defence. Accordingly, you should think very carefully about this issue, weighing up all of the pros and cons

 

See also Scottish vs English court

Nationwide Total settlement for first claim £810.92 (Charges £570.00) total charges £2579.00 (Another 4 claims to make)

 

Tesco personal Finance -NO penalty charges see post end thread

Egg DPA complaint sent to ICO see thread

Egg also trying to get defaults removed

Abbey National/MBNA credit Card - Eventually settled in FULL:)

 

Citibank Preliminary sent 19/08/06

MBNA DPA sent 30/07/06

Mrs CharlieHo v Providian DPA sent 30/07/06

 

MORE TO FOLLOW

 

Advice & opinions of CharlieHo are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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  • 12 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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