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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Denial of Service Attack on DCAs etc


johnyboy
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Many years ago all the students in the UK engaged in a telephone campaign to complain to the Government about new student fees.

 

With the numbers of people involved in this matter, why don't we arrange a time to all call a particular DCA (not on a premium number, but identify the non-premium number) and keep calling them - day and night - organise shifts.

 

If we did the same with the Houses of Parliament to individually raise our complaints over a 24 hour period, they would also feel harassed by 'legitimate' calls.

 

Equally, if all 6000 members each called the OFT individually during one 2 day period to complain about a DCA then we might start to get listened to.

 

We need to keep the media on our side though, so we don't hassle them.

 

Equally, we could email them every hour asking for a response - use the same email address to contact at the FSA, OFT, Parliament etc.

 

We just need to agree on a date, email address, or phone number.

 

 

Just a thought. Comments?

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Like you i feel frustated at the speed of progress at times, however there will be many thoughts on this action good and bad, i feel to complain to the OFT in the manner you suggest could be seen in a bad light.

 

A similar action against a DCA could make them unable to operate. :idea: :cool:

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We could cook thier network - hit he email addresses too

These suggested actions are illegal. We occupy the moral highground in our dealings. We do not condone this kind of suggestion

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