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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I bought a laptop back on 2004 from Comet and I also got the insurance with accidental damage cover. Just the other day the most tragic of accidents happened with my laptop, I accidently knocked over cola all over the keyboard. :shock:

 

I called up comet and they agreed to take it into repair after the policy check and today I spoke to the company that deals with repairs (Mastech?) and they are sending a courier on Monday. The person I spoke to said that it might be written off and a new laptop sent to me. He also suggested that if that is the case I would be best to remove my Hard Drive or I would have to pay £20 to get it back from them.

 

What I am wondering is, after reading some of the horror stories on here is what am I entitled to for a laptop replacement? Is it similar specs? If so do I have a say in what I want, as I know a fair bit about computers and I want to avoid certain processors. I am not sure what would be the equivelent spec today for a Intel P4 2.8Ghz processor.

 

The laptop I got was about £900 at the time, would I also be given one of a similar price or is it mainly a specification thing?

 

Thank You,

Andy

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It would entirely depend on the terms and conditions of your extended warranty - this isn't a claim for faulty goods, it's an accident you caused - so you're effectively claiming under an insurance policy and you are entirely bound by the terms and conditions of what is covered within this policy.

 

I would imagine that if there is an allowance for a replacement item it would be done on spec rather than price, though.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 1 month later...

I agree - usually in the small print you will find that is states or equitable specification - and I think for this reason alone!!!

 

Mind you like most things in the small print you will find its like trying to get blood out of a stone even when you think youve got a cut and dried case!!!!!

:-x Kennsignton Mortage Company

:-x GE Captial

:-x Welcome Car Finance

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