Barclaycard initial response

[philipallan]

Having spent some time reading through lots of the posts of this site - i decided to approach Barclaycard as my first target.

 

Small claim - they owe me 60 pounds.

 

Sent my initial letter last week and today I had reply telling me they will update on their progress by 10 April !

 

I have responded as follows:

 

Further to your acknowledgement received today. My letter of 6 March requested a full refund of charges applied to my Barclaycard account within 14 days. My initial letter also set out a reasonable timetable should you not be able or willing to comply.

Your acknowledgement suggests I should wait for up to a further 28 days (until 10 April) for an update on progress in this matter. This is not acceptable.

I shall work to my original timetable allowing you up to 20 March for your concrete proposals. If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

Lets see what happens.

 

RBS, HSBC, Egg, MBNA, Capital One all in my sights now.......

[johnny4]

Good luck

 

Just about to get my teeth into barclaycard myself.

 

Johnny