Phone or claim letter?

[sunnyjools]

Hi, just been checking my statements from MBNA,I knew I had charges added for the last 2 months but wait for it they have charged me 25.00 for an overlimit fee of 0.7p and another for 13.00,I could not believe this. I have got the first letter ready to send or should I just ring them first. I've read on here that you only get though to a call centre. I was going to email Michael Rhodes with the first prelim letter (now not sure) any ideas anyone:?

[Movingon]

Never discuss stuff like this over the phone; you just get into a pointless circular discussion. Send the preliminary approach for payment letter to the bank's head office without a name... they'll decide who it goes to. Send it by post too - recorded delivery. Then you get proof of delivery.

[sunnyjools]

Just to update you,I sent an email this morning to mbna and was going to post recorded del letter today as well,but didn't need to,email was replied to within an hour stating I was being refunded all the charges,although this was a small amount,to some of you,( £75 ) . just wish nationwide would do the same!!!!!!

 

 

 

 

 

nationwide Lba sent 15/5/06 5 days to moneyclaim

[surreyscouse]

Well done, who did you email ?

[sunnyjools]

sorry should have said. stuart.johnston@mbna.com seems a very reasonable person.

[surreyscouse]

yeah, he normally is but he is being a bit awkward with me at the moment i think.

[sunnyjools]

This topic was closed on 10 March 2019.

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