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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How to find account number of closed account?


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A few years ago I had a GM credit card run by HFC. During this time I had several charges applied and got into a mess. My dad bailed me out at the time and the account was closed. I burned all the peperwork in a celebration bonfire.

 

Now I realise I can reclaim these charges and pass the "winnings" on to my Dad.

 

But how do I start a claim when I no longer have any account information and have moved address twice in the last 3 years?

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I did the same thing with Barclaycard and Capital One, and (although I don't know how this will work with you) I made a cheeky call to Capital One and they posted my statements to me.

 

With Barclaycard I tried to find some info over the phone, but there werent having any of it, and so I walked into my local Barclays branch and said I used to have a Barclaycard, can you give the number?

 

I answered their normal security type questions and they found me the number within 2 mins, and I am now making progress with both.

 

Just be cheeky and try and blag it.

 

Good Luck

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I thought about blagging by phoning to say that I bought something on the card that I have a problem with and the supplier has asked for proof of purchase. Hopefully that will lead them into telling me the account number.

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Possibly worth a go, but if they can see that card is closed then they would know thats not quite true anyway.

 

But... Its someone at the end of the phone that you will never speak to again, and so as long as you get the card number it doesnt matter how.

 

I said "My account was a bit of a mess when I had it and I am trying to see where I went wrong".

 

Which is sort of true, because where I went wrong was paying ridiculous amounts of charges which I should have questioned because they were unlawful. : )

 

I did still send off £10 and an SAR for both of these, so that I followed the correct procedure.

 

Good luck

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