The better half decided to miss 2 services... I should have kept checks on it, but didn't. So we are both at fault

thanks. we have had a lot of inconvenience, which isn't easy to prove. They accepted that they need to change things their end. ie better quality control (they admitted the technician hadn't been there long and was left to get on with it) we have a driveway with diesel and oil all over it. We basically had to fight to get a 7 seater car, which was a necessity for us as a family

Sorry not sure why I said compensation, what would you feel was a better amount?

Lookers in Chelmsford

No its a "gesture of goodwill"! We have had to drive around in rental cars that Ford have refused to pay for, Alphabet and my work have financed them. Although this time they eventually agreed to pay as they new that the problem was of their making. we have had issues with the service manager, who has never once apologised to us, he basically made it seem like we were stupid and didn't know what we were talking about. In relative terms we have lost diesel and we have a drive with oil and diesel on it, that they have admitted was

Hi I wonder if anyone could give me advice. In March our Alphabet lease car (Ford Cmax ) had a new engine replacement due to neglect on our part, it missed 2 services and the engine was damaged. We paid for a replacement engine block at the cost of 4k. Since getting the car back in Early April its has gone back on several occasions which are listed below 1. Injector seal replaced 2. 4 injector seal replaced, after cabin had exhaust fumes coming into it from engine bay, smoke was visible when car was idling 3 Engine blew up on M25 whilst I was in outside lane (coolant pipe malfunctioned) 4 Diesel leaking with strong diesel smell in the car cabin, car was returned to the dealership, they had the car now for a month, and have admitted that the 2nd replacement block was not fitted back in correctly by the technician, who hadn't been with them long. • Replaced inlet manifold as damaged bolts also cross threaded • Re-tapped cylinder head to accept rocker cover due to poor installation rocker cover loose and bolts cross threaded • Rerouted engine harness incorrectly routed and not plugged in on various multi plugs – customer reported reverse lamps inoperative not plugged into reverse lamp switch. • Rerouted gear cables as incorrectly routed • Replaced clutch pipe as routed incorrectly and damaged as a result • Replaced AC pipe as damaged (bent) • Replaced lower roll restrictor as damaged • Re-torqued all bolts on engine as various bolts loose or incorrect placed • Replaced bolts missing and bolts that where incorrectly fitted • Clean oil and fuel on engine • Tidy rest of engine clipping various hoses/pipes etc back to where they should be located. We have obviously spoke to the dealership regarding compensation, they have offered us £500 which I feel is a bit insulting as they have put our safety at risk through poor workmanship. Should we accept the offer, or do we have grounds for more? We have not involved Ford Uk in this at the moment Thanks in advance for any advie

where do I need to look?

Thanks for all the help. I lot of hard lessons learnt here

dx100UK sorry I missed that question from Mikey. She claims she did. I have no reason to believe she didn't, because I impressed on her the day that she sold the car, that she had to return the slip at the bottom.

I have all the money now, I have borrowed it. I really appreciate all your help. TBH I just didn't want to borrow it, I knew I was in a situation, where I had not many options. I thought the best I could get was a period of time. But that seems to be impossible.

I contacted EA today. He said I have no options. He will give me until tomorrow to pay. I will give her a call, in her lunch break

Wife hide them from me!! I cant see why I wouldn't get all those letters

I appreciate, I really don't have a leg to stand on here. Pretty much the door step visit yesterday, is my only knowledge of this. I just needed a bit of time to get the £620 together. ie my pay day on 27th of this month.

I never got the summons, but I believe the answer from my wife would have been no, she likes to bury her head in the sand

Guilty in absence