T.J Hughes

[laddie007]

Hi, first time i've posted so hope im in right section, I have just been into t,j hughes to buy some bar stools there was a few there different ones and no price on boxes but a sign saying £20 , i asked assistant how much these where as they had leather seats some had pastic, she wasn't sure she said either £15 or £20 , so i took it to the till when the girl scanned it it came up as £30 ( I did want 2 stools but they only had the one box there and she said more was due in on tues ) anyway the girl then noticed it said x2 on the box I said oh! good i wanted two anyway so whent to give her my 30 quid , then she asked another girl on the other till was that right ? the box scanned £30 and there was two in the box but like i say the box did say x2, then they called for a supervisor who said oh! no you have to scann the box twice , i have never heard of such a thing before as scanning the box twice have you , if the box says x2 and it scanns at £30 thats how much you pay isn't it not £60 if anyone knows anything about this please let me know , if you understand all of this thanks

[blacksheep1979]

probably should just be £30 - I had b&q try do that to me with some timber, scan the barcode that was on all 4 of a bound lot of timber 4 times, making it significantly more than buying each piece individually. After a bit of pointing out the obvious they finally agreed.

 

The thing is thoug they don't have to accept your custom and if they wish can charge whatever they like, although misleading pricing can get them into a bit of trouble.

[barbs26]

Did the box actually say x2 bar stools? used to work for a well Known high street dept store and i never come across a barcode that had to be scanned twice to get true price.

[Advoc8]

It does sound very suspicious. They appear to have a website (assuming it's the same T.J. Hughes) - are the products listed on there as that might give you the answer?

[laddie007]

hi, thanks for your replys, yes the box was very large and it did say x2 on the box it was quite small but it did say x2 in a circle , also never thought about looking on website so iv'e just had a look but coulden't find them also typed in stools and bar stools all that came up was some kiddys chairs i'm going to phone trading s in a bit i'll let you know how i go on thanks

[barbs26]

Had a look in T.J's myself today but cud not see any of the ones you described,thought it was worth a look.

[laddie007]

thanks a lot for that barbs26 just in case anyone else (or yourself ) goes shopping in there , they are crome stools with a black leather seat they also have them in brown leather and ones with plastic seats,, they are usually up in the kitchen department but in my store they had quite a few different styles and designes but only indicating one price of £20 on a stand , trading standards have phoned me back today ,i wasn't in but other half took call ,I will update you on this in a day or two just in case anyone from the shop reads post's on this website so i carn't say at the moment . what they said I Will be back thanks again

[barbs26]

Will ave another look in,when i go to pay bills at weekend and will let u no if i come across any.Keep us posted as to what TS say,would be interesting to no,cheers barbs26.

[bazak1]

i know that if the incorrect price is shown on an item then the cashier should charge you that price ( if it's lower ), as far as i know.

but sometimes barcodes for example can be misleading, and if they scan that and it confirms correct item, wrong box etc then i think that may alter it a little ( i will check this with my partner who works in customer service at a main hardware store and post findings as and when discovered ).

if the box said x2 then obviously there should have been two of its contents, ( take a look closer at the box or any internal paperwork because this sometimes states "contents included are..... "and it will tell you how many were in.

i think thats a ridiculous statement saying they have to scan the box twice. never heard of that one before.

[barbs26]

They don't legally have to sell you it at the lower price put most tend to as a "token of good will" they can actually remove all the affected stock off display.Then return later at the right price.

[bazak1]

just confirmed with partner.

if box states x2 on it then that relates to the contents ( obviously ).

the part about paying at lower price is that stores should honour the lower price if the item in the box is what the bar code states.

hope that clarifies it.....

[rosiecotton]

i know that if the incorrect price is shown on an item then the cashier must charge you that price ( if it's lower ), as far as i know.

 

As Barbs said, they don't have to sell it at the lower price as the price is merely what's known as an "invitation to treat" and does not form part of the contract until you make an offer to buy it at that price. At that stage the trader can still refuse your offer to buy. Many will allow it through goodwilll (unless it's a major mistake!) but they legally are not obliged to.

 

This post is very odd though, I have never known any store to scan a barcode twice and that doesn't seem to make sense!

[callumsgran]

the stools came in one box yes?

then they should only scan the box once as the barcode is for the box not whats in it

[patdavies]

the part about paying at lower price is that stores should honour the lower price if the item in the box is what the bar code states.

 

No store has to sell at the price marked - although many will as a gesture of goodwill.

 

The marked price is an 'offer to treat' and niether the store nor the intending purchaser is obliged to enter into the contract to sell.

 

If the price is marked wrongly, then there may be a criminal offence being committed, but this would be for prosecution and would not guarantee a sale at the marked price.

[MARTIN3030]

I know the stools that you are speaking of.

In January I went into my local TJs and was met with the same problem and confusion.

They had some fold up ones as well as the ones you mention.

I recall that they had an offer on them if you bought 2 (think yo saved a tenner)...I have been racking my brains here but I am pretty sure they were 30.00 each or 2 for 50.00 or something like this.I only wanted 1 though and they did not have the colour.

Ended up going to Wilkinsons and buying one there ...exactly same reduced from 39,99 to 25.99.

I remember thinking at the time.....Tjs merchandising was pretty much wide open for questions.and I imagine that many of the staff there have not got a clue about the implications that can follow by their faliures to know the rules.

 

Worth mentioning that a lot of chinese packaging has an outer box with a barcode and maybe 2 inner boxes where there may be 2 units each with individual bar codes on them.

I know of someone who bought a set of luggage cases from them....they scanned the outer case and it came up as 1 unit (despite having 4 other cases inside).......needless to say they ended up with a real bargain so its obviously something TjSs have problems with.

[laddie007]

HELLO everyone a quick update on my stools the trading standards whent to t.js yesterday and looked at the stools they could see what i ment , no stools at all were correctly priced and some had items missing in the boxes when opend up trading s phoned me up back after there visit and told me that they had spoken to the manager of the store and said that all the stools had to be soted out and correctly labled up with there propper prices and NO swiping the bar code twice was allowed against the law, he said if i whent back to the shop and asked for the manager then i would get my two bar stools for the price of £30 , so I whent in today and got my stools at £30 like promised and not £60 as they orignally wanted so now i am happy there sitting nice now under my breakfast bar

thanks for your help folks and happy shopping

oh! and every box that was in there had big stickers on every side saying " 2x stools £15 each one carton £30 a box " or "2x stools £30 each one carton £60 a box "

[MARTIN3030]

Ha Ha nice one.........they are very easy to put together too.......although I could not work out where the round plastic ring goes !!