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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ge Money Refusingis This Right?**WON**


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well its monday.......i phoned the court and after being on hold for about 20 minutes was told nothing had arrived yet but i have to phone tomorrow to make sure.....fingers and toes and everything else crossed!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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damn they filed the defence at the last minute! :mad:

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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just got a letter off buchananclark and wells acting for GE.they asked me to call which i did.i explained that the arrears on the account were the charges im claiming back through the courts,he told me that the charges were in the terms and conditions and are legal charges and that the reclaiming of charges were for banks only! obviously never heard of CAG! he said if i didnt clear the arrears then i would be taken to court and theyd get an order to remove the car.i told him theyre quite welcome to as i will be attending to counterclaim for the charges and them placing a default on me while themselves are in default which is fineable.i also told him i have got advice from trading standards on this matter and he wanted to know what it was! i didnt tell him what theyd advised.he said he'd pass on the conversation to GE. wonder what theyll do now.i did tell him that GE knew i was taking them to court and they had filed a defence.

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Wow i am impressed. CONFIDENCE ABOUNDS. The point they think they are legal charges is breath-takingly arrogant. They are penalty charges incurred by you for breaching your contract with them. The law is very clear that you can only be charged what your breach has cost them, and no more. So tell that plonker who thinks the charges are legal. That they are unlawful and when your case is dealt with at court . GE money will have to prove otherwise.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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i did tell him that but he was having none of it.i told him if they go to court b4 me then i shall be counter claiming and bring the charges in and the fact they defaulted me when theyre in default.he just said they WOULD be granted an order to take the car off me and it was rare that the judge would not do this,the opposite was said by trading standards earlier this year when i enquired! so game on,but now im mad!!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

ok received defence from courts today with the AQ enclosed.

1.it is admitted that the claimant entered into an agreement with the defendant(GE Capital Bank Limited trading as GE Money) for the provisionto the claimant by the defendant of credit for the purchase of a renault laguna under account number ************("the account")

2.it is further admitted that the defendant debited charges to the account of £359 ("the charges")

3. the defendant denies that the charges are a disproportionate penalty,enforceable,irrecoverable at common law or contrary to the Unfair Terms in Consumer Contracts Regulations 1999 or otherwise.The Charges are a genuine pre estimate of the cost to the defendant of dealing with the claimant's defaults ans are reasonable.

4.the claimants claim for interest is denied

the defendant believes that the facts stated in this defence are true

 

well think that leaves them wide open to ask for disclosure dont you?

defence shorter than natwests! thank god! at least i can understand this one!!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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im a bit wary about using the new AQ cos you have to send things within 14 days of the AQ being put in and im not sure what it is?! :o

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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THe point of the exercise is to force GE Money's hand. They have 3 choices: to comply, to lose by default or to settle. THey are not going to comply because the daren't. THey won't want to lose by default because that looks bad and they are in enough trouble with the courts for abuse of process as it is. THat leaves them only one choice. That is what they will do.

 

However, they will probably leave it to the last minute just in case you default instead. So don't. The thing to do is to start getting the stuff together.

 

THe new strategy calls for you to provides 4 things:

  • a) A schedule setting out each charge repayment of which is sought, showing the date, amount, and reason given (if any) for that charge being made;

  • b) Copies of any statement or other document relied upon as showing that each and every charge has been made;

  • c) A statement of evidence of all matters relied upon as tending to show that the charges are irrecoverable as penalties or otherwise;

  • d) Copies of decided cases and other legal materials to be relied upon.

a) is the same schedule you have probably sent them 20 copies of already.

 

b) is a copy of all the statements you used to draw up the schedule that you have sent them 20 copies of already

 

c) is a statement of evidence. I posted an example on another thread a couple of days ago (see http://www.consumeractiongroup.co.uk/forum/show-post/post-793347.html)

 

d) is the stuff in the basic court bundle (http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html)

 

THere is quite a lot of copying to do as you will need 3 copies of everything - one for the court, one for GE Monye's solcitors and one for you. You only have to send it if the court orders it so get it together but only copy if you have to. Copying shouldn't take 14 days.

 

Don't forget to put in the draft order with your AQ. (http://www.consumeractiongroup.co.uk/forum/show-post/post-90319.html)

 

Steven :)

  • Haha 1

 

 

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many thanks for the translation steve! ok ill do that now i know what im doing!

you seem to be having loads of problems with them yourself!?

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Yes, we thought it was all over then they suddenly anounced they were going to defend. Now it's nearly two weeks later (and after a 28-day extension they asked for) and no defence has appeared although it could be in the court's in-tray.

 

The court have told us to apply for judgement but it could still drag on a bit longer.

 

Steven

 

 

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why is that then? if the courts said to apply for judgement then it should be done?! courts are really in favour of the big guys not us mere mortals!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

Because it is possible that GE Money have entered a defence but it has not come to the top of the pile in the court yet. So if we request judgement and then they find that GE Money have entered a defence, we still have to carry on the charade. The problem is that the court is really overworked and business was aditionally set back be a one-day strike last week.

 

Steven

 

 

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oh i see.so how long doyou have to wait then til they know if theres a defence.how annoying!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

It really depends on the backlog at the court. Out local court was about a week benhind but hey also had a day's strike last week

 

Anyway, it is now two weeks past the deadline. THe court said we should request judgement evern though there is still a small chance there might be a defence in the in-tray.

 

I will submit the request for judgement on Tuesday. I'll probably walk it round as the court is only 5 minutes walk from our house and ask whether any defence has been receieved at the same time.

 

Steven

 

 

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good luck then for tuesday ill keep an eye on your post !

fingers crossed!:D

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

  • 2 weeks later...

right ive handed in AQ just have to wait to see what happens now......

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Quick update - we got the defence and an AQ yesterday - so it looks like there's a bit of a way to go yet.

 

Steven

 

If this post is helpful, please click the scales

 

 

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oh dear , y do they draw it out soooooooo much! theyve already prob paid lawyers more than we r asking for!! well it definitely makes u a lot more patient! yesterday was the last day for my AQ to be in so hopefully theyve put theres in....have to wait and see what i get off the court...was the defence they put in in ur case short like mine? and it was easy to understand too!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

oh dear , y do they draw it out soooooooo much! theyve already prob paid lawyers more than we r asking for!! well it definitely makes u a lot more patient! yesterday was the last day for my AQ to be in so hopefully theyve put theres in....have to wait and see what i get off the court...was the defence they put in in ur case short like mine? and it was easy to understand too!

 

I'm sure they have paid Salans more than we are claiming many times over by now.

 

Their defence was one page, 5 points:

 

1. Yes we have an account

2. Yes, they debited said account with charges

3. They have paid the charges back

4. The charges are a "genuine pre-estimate of the costs to the defendant..."

5. So forget it!

 

Steven

 

If this post is helpful, please click the scales

 

 

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lol yea mine was similar! said they werent paying interest and no i wasnt getting any money!

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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lol yea mine was similar! said they werent paying interest and no i wasnt getting any money!

 

We'll both see about that!

 

Steven

 

If this post is helpful, please click the scales

 

 

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right then,interesting i got a letter off salans today hadnt a clue who they were till i opened it!without prejudice&subject to contract? what does that mean?

they might have offered me the full amount i claimed but im not allowed to disclose this (due to terms in the letter)

i have to send it off to accept it if there was an offer!

could i sign it and say i am not agreeing to confidentiality!? will they withdraw any offers if theyve made any!? ;)

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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Share on other sites

We had the same letter - I wrote back and told them we wouldn't sign their agreement - we would write to the court once the clai was sett;ed and we had the money. So the case continues. I told Salans that we would not sign the confidentiality clause. They have gone back to GE CB for directions. THey have filed a defence in court and we have theAQ.

 

Steven

 

If this post is helpful, please click the scales

 

 

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really? they have set it out so it looks like a court document..saying that i have to bear own costs(i was exempt)defendant shall pay within 28 days and the confidentiality bit at the end think ill write them a letter saying i shall cancel court when i get the payment and i dont agree to sign the confidentiality clause see what they say.how long ago did you get your letter saying they would pass it to GE?

additions direct-no CCA

marshall ward-no CCA

next-CCA turns up after they have committed offence,(30 days) S.A.R - (Subject Access Request) time!

monument -CCA not signed reported to TS for harrassment 1st letter sent TS are useless

associates visa-no CCA

think there might be a pattern here!?:lol:

GE Money- won

barclaycard-- N1 put into court

capital one - won

NatWest- won

 

never lose sight of your goal!

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