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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

patch -v- First Direct : ** WON **


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*shrug* I entered First Direct plc by mistake. I haven't had an acknowledgement yet but I don't think that even the courts are that pedantic that the claim would get struck out because I got their company name slightly wrong.

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Nor do I Stonelaughter. I think the courts know exactly who First Direct are. :D

Won't make an ounce of difference. (IMHO, without prejudice etc. :D )

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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  • 2 weeks later...

FD acknowledged my claim today and I received a letter from DG solicitors offering me half.

 

I will be accepting this as an interim payment and continue with my claim.

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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FD acknowledged my claim today and I received a letter from DG solicitors offering me half.

 

I will be accepting this as an interim payment and continue with my claim.

 

Same here!! My claim is for a similar amount to yours. Race you to the finishing post!! LOL!! ;)

FIRST DIRECT: £4751.86 SETTLED IN FULL 5/07/06 :-)

 

TESCO VISA CARD: £90 SETTLED IN FULL 12/08/06 :)

 

LLOYDS TSB: £4403.59 SETTLED IN FULL 17/08/06 :)

EGG: £451.52 SETTLED IN FULL 18/01/07 :)

 

 

Opinions and advice of kazzaw are independent, offered informally, without prejudice, without liability, and not endorsed by the Bank Action Group. If in any doubt, seek the advice of a qualified, insured professional.

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Last one there buys the beers :D

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Just received a letter from DG offering the full amount:D

 

Faxing back the signed copy this morning and posting too. With the confidentiality clause crossed out of course.

 

Bit stunned, all happened so quickly.

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Just received a letter from DG offering the full amount:D

 

Faxing back the signed copy this morning and posting too. With the confidentiality clause crossed out of course.

 

Bit stunned, all happened so quickly.

 

SNAP!!!!!!!!!! :D :D :D

FIRST DIRECT: £4751.86 SETTLED IN FULL 5/07/06 :-)

 

TESCO VISA CARD: £90 SETTLED IN FULL 12/08/06 :)

 

LLOYDS TSB: £4403.59 SETTLED IN FULL 17/08/06 :)

EGG: £451.52 SETTLED IN FULL 18/01/07 :)

 

 

Opinions and advice of kazzaw are independent, offered informally, without prejudice, without liability, and not endorsed by the Bank Action Group. If in any doubt, seek the advice of a qualified, insured professional.

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Well done both of you.

Maybe you can both buy a round?

 

 

 

;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Cheers Martin,

 

I'll be happy to get a round in:D

 

See you at the BAG Forum party.

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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You'll have to celebrate without me as I'm at the theatre with a friend on Saturday but I'll be thinking of you!!

 

Well done Patch!! Let me know when you get the money in your account.

FIRST DIRECT: £4751.86 SETTLED IN FULL 5/07/06 :-)

 

TESCO VISA CARD: £90 SETTLED IN FULL 12/08/06 :)

 

LLOYDS TSB: £4403.59 SETTLED IN FULL 17/08/06 :)

EGG: £451.52 SETTLED IN FULL 18/01/07 :)

 

 

Opinions and advice of kazzaw are independent, offered informally, without prejudice, without liability, and not endorsed by the Bank Action Group. If in any doubt, seek the advice of a qualified, insured professional.

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Yep party only 4 days away........looking in the attic for all those things you need for a couple nights under the stars.

Like everything eles you can never find things when you need em.....so far only found the Christmas decorations and all my 60/70/80s singles lol

 

 

:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Will do Kazzaw.

 

Just looked, not there yet:rolleyes:

 

I have an overwhelming urge to treat myself:D

 

Martin,

 

Checked my camping gear a few days ago. Its been in the garden shed for 5 years. I can push my finger through the side lol.

 

Looks like I'll be buying a new one.

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Theyre very cheap now.

Ive seen a 2 mn dome tent with sleeping bag/pillow and floormat for 15.00 and it all comes in 1 box!

 

a place called home bargains part of the pounsdstretcher group.

Dunno about in the south but we also have shops like B&m wilkinsons who are doing 2 man dome tents for under a tenner !!

 

:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Just killed two birds with one house brick.

 

Treated myself to a family tent. comes with 4 x sleeping bags, blowup double mattress, pump, 2 x bedding mats and a lamp:D

 

Bit daft really as it'll be just me (girlfriends not into the great outdoors) so I have a spare room and 3 spare sleeping bags :oops:

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Hey!!

 

Have you got your money & not told me!!

FIRST DIRECT: £4751.86 SETTLED IN FULL 5/07/06 :-)

 

TESCO VISA CARD: £90 SETTLED IN FULL 12/08/06 :)

 

LLOYDS TSB: £4403.59 SETTLED IN FULL 17/08/06 :)

EGG: £451.52 SETTLED IN FULL 18/01/07 :)

 

 

Opinions and advice of kazzaw are independent, offered informally, without prejudice, without liability, and not endorsed by the Bank Action Group. If in any doubt, seek the advice of a qualified, insured professional.

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Nope:)

 

Just confident it will turn up so I'm hammering the credit card ;)

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Moneys in the bank:D

 

Donation on the way.

 

A big thanks to all those that helped

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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congratulations

 

can you also take a minute to fill in our survey please

 

Thank you for the donation this will go towards the running of this site so many more can also claim their Bank charges back to :D

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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great result patch and the news should make your Bag party even sweeter.

 

See you there !!!

 

 

:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Survey completed and donation made:)

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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Great news Patch, well done!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Firstdirect = £4,384.46

Data Protection Act sent 8th May

Prelim sent 17th May

LBA sent 2nd June

Moneyclaim 17th June (deemed as served 24th June)

Acknowledged 30th June

Settled in full 06th July

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