Argos

[Dani]

I bought a DVD player two weeks ago from Argos. Only a cheap thing, £19.99.

 

From the moment I set it up, it only played 1 DVD! I got it to play another one on Wednesday night, but now it has stopped doing that one again!! I have returned it yet as I haven't had time to go back to Argos, but I'm going to go at the weekend.

 

My problem is I think I've lost the receipt. If I print off a copy of my statement showing it was purchased from there, would that be enough? I only want a replacement that might work properly!

 

I've checked the DVD's and they are the right regions and there is nothing wrong with them, it just won't play them and says there is a disk error!

[bennyowen]

Return the item for another type of DVD Player because the one purchased may be defective in design.

 

You have to try to return it without receipt first. You seem to be pre-empting what the customer service at Argos would say. Your first task is to return the item for replacement citing possible fault. Tell them you lost your receipt and tell them the date of purchase. Show your credit card statement if you have it.

 

When the customer service refuse to replace your item, ask for the store manager and insist on replacement.

 

The store manager should solve the problem.

 

Good luck

[Rich44]

In all my dealings with Argos they have always been very fair even without a receipt, as long as you dont want a cash refund you wont need the receipt as long as you're polite and to the point they'll change it for you

[Dani]

Thank you for the replies, I'll give that a go at the weekend!

[poppy11]

I recently tried to return an item that can only be brought at Argos and exchange it for exactly the same item (it was a present for my daughter but when opened parts were missing) but the store refused as I didnt have a receipt.

The CS was really poor and I was basically told tough..receipt or nothing as it didnt have the argos code label on it so i may not have purchased it from there. I was told I could bring my bank statement in though as proof of purchase but when I explained I had brought lots of other items she said that they couldnt take that either then.

Argos once upon a time was excellent in my opinion for customer service but over the last 12 months they seem to be getting worse

[rosiecotton]

As long as you have a proof of purchase, this is sufficient. It doesn't have to be a till receipt.

[Dani]

I forgot to post how I got on till now!

 

You were all right - Argos were brilliant, I showed them my bank statement, and they exchanged it for a different model, same spec, which now works perfectly and plays all my DVD's!!