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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello, can you explain what is you issure about?

Carphone Warehouse WON £195.00

Welcome Finance in Court. N244 accepted.

Barclaycard WON with contractual, PPI and charges for time spent and letters sent

Halifax solo, switch, Credit Classic, Halifax one Itsme Vs Halifax 2 accounts

Creation Finance Prelim received offer of £79.88.... Itsme VS Creation Finance

Vodafone overcharged Vodafon.. anything that could be done?

 

U know where the scales r:)))))

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I purchsed a car from Welcome 2 & 1/2 years ago, everything was hunky dorey untill i got married last year and changed my name and bank account. My new bank moved all of my direct debits to my new account, however welcome then took it on themsleves to cancel the DD from there end!! i have since spent the past year sending cheques and new completed DD forms to Welcome to keep my payments up and a new DD set up. Even though 80% of these were recorded delivery (i even gave a couple to the security guard in there building myself) Welcome insisted they have not received any of the DD forms and i have now refused to sign any more as i will not allow there to be lots of DD's set up by them (which i think is fair enough) so having read the terms and conditions of my contract i have decided to do a vouluntary hand back of my vehicle. I have sent them a recorded delivery letter informing them of this, however the car is still sat on my driveway and i have not heard a word from Welcome. Any ideas what my next move should be??

 

thanks

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Hi!

 

If you do a search on this site for welcome, you will come across many a story like yours! Some people have had welcomes cars on their driveways for 6 months or more before they take them back.

 

My advice would be, send a CCA and SAR request immeadiatley, as they have probably charged you lots of fees for missed or late payments. Work out how much they owe you (ppi/charges/fees) and send a letter before action, also send a letter stating the account is in dispute so that they cannot take any more money off of you. Then call them and tell them that their car is waiting to be collected and see what their response is. Bet they dont want it! dont let them take any more money off you though, if your sure you have paid more than 1/2 the full amount.

 

good luck, their a horrible lot

£914.00 unfair bank charges recovered from NatWest after 1st letter :)

 

£255.00 unfair bank charges recovered from RBS after 1st letter :)

 

Welcome Finance cannot supply original agreement, N1 issued for charges, PPI & interest total over £3k :cool:

 

Woolwich 2 defaults removed, 1 ccj removed. My credit file is now clean :D

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many thanks for your help with this, i have sent a letter recorded delivery (again) to them today and have also been told to tell the DVLA that the car is no longer mine as it has been handed back to the finance company so lets see what happens from here:rolleyes:

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