many thanks for your help with this, i have sent a letter recorded delivery (again) to them today and have also been told to tell the DVLA that the car is no longer mine as it has been handed back to the finance company so lets see what happens from here:rolleyes:

I purchsed a car from Welcome 2 & 1/2 years ago, everything was hunky dorey untill i got married last year and changed my name and bank account. My new bank moved all of my direct debits to my new account, however welcome then took it on themsleves to cancel the DD from there end!! i have since spent the past year sending cheques and new completed DD forms to Welcome to keep my payments up and a new DD set up. Even though 80% of these were recorded delivery (i even gave a couple to the security guard in there building myself) Welcome insisted they have not received any of the DD forms and i have now refused to sign any more as i will not allow there to be lots of DD's set up by them (which i think is fair enough) so having read the terms and conditions of my contract i have decided to do a vouluntary hand back of my vehicle. I have sent them a recorded delivery letter informing them of this, however the car is still sat on my driveway and i have not heard a word from Welcome. Any ideas what my next move should be?? thanks

hello, need some advice about Welcome car credit:)