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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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st24driver enters the dragons den **WON**


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st is yours a business claim?

i've never seen them ask for that list of things. are you kidding or is it really the list?

and if it is - i'm not sure what is required for business bundles - it's the

invoices, photographs, etc. i can't see

are you mixing this up with your car insurance claim?????

 

have you seen my new thread - court bundles for dummies - if it's a court bundle you'll be a wanting - there's your starting point!

one week to get it sorted.

 

if you honestly aren't kidding and that's what they sent - i think they've mixed up and sent you the wrong directions - as i say - i've seen a lot of directions in the last couple of months - nothing remotely like that list.

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No its not a business claim but if you remember I was one of the first where a AQ was dispensed with so this could be quite new and another way to reduce paperwork, but will ring the court in my luch break tommorow and get back to you and everone with their answer, only if a full bundle is not required then thats has got to be a good thing

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Ok rang worksop court today and was told that no further information was required because the particulars of the claim were good enough, but I think that copies of bank statements with charges and terms and conditions should at least be required.

But the gentleman at the court did say that all these types of claims were being settled before the court date, so it looks to me that this particular court is sick of the way the banks are acting so they are disregarding the court bundle to save time.

But my thought is to produce a mini bundle with the above mentioned and as my bundle if it was to be submitted would have to be in by next friday email DG as loidphil did stating that my bundle is about to be submitted and see if that gets a reaction

 

comments please Lats and everyone who knows the offer may come tommorow

 

Thanks ST

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i think a rather short and sweet nudge to dg - stating that by your reckoning they have one final chance to settle this before you will be submitting your paperwork to the court in readiness for your court date.

 

they won't know how much you are submitting - maybe mention the word bundle. mention dates and tell them the rest of the stuff we always say.

 

 

if you do a mini bundle - do 1.2.and 3 of the 4 items - plus t & c and a list of settled claims and copies of correspondence - i'd just leave out all the court things in 4 - that is covering the meat and bones even though it wasn't requested

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I think that a last chance nudge by email would be in order and my intent to seek a wasted costs order on the grounds that they have no intent to defend in court and claim for loss of earnings and all entitled expenses should I win in court as per the instructions in the enclosed leaflet EX307

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yes I liked that one to latty but from what I've seen this week with loidphil and sharongina, freaky the other week and rhysymonds I can feel my offer anytime now so I think one last nudge by email just might do the trick

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Sent nudge to via email to DG stating that I was about to forward my bundle, also the same quote as loidphil regarding wasted costs and left my mobile number but as usual to no avial, so it looks like I've got to do the mini bundle and who wants to bet the offer comes straight after posting this

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My letter of offer was quite a hoot, they couldn't understand why I thought I was able to claim back my charges and questioned the legality of my interest claim. They were also confident that should it go to court that they would win. Blah blah. They then offered an ex-gratia payment the full amount I was claiming for. What a load of bull! I think they'll make you submit your bundle I think what they want us all to do is slip up but thanks to all the help here there's no chance! It's all just a big game to see who's got the balls!!

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Well I have just found out on another thread that you haven't tom! Lat has just told us that you are a laydeeeeeee!!!

Apologies if I have called you mate, pal, buddy, fella, chief, captain, squire or any similar blokey type of name!:D

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