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MBNA/ABBEY platinum card


lois
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hi guys

 

Made the DPA request for my statements and have still not heard anything back. BUT I did manage to download some visa card statements online so have sent an initial request for refund letter asking for £200 which has been debited from my account in the last four months alone :-(

 

If I ever do get my statements from MBNA, I will see if there are any charges which go back beyond October 2005 and if there are, I shall also be going back to them for those charges as well.

 

will keep you updated,

 

xx

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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Best of luck Lois. This bunch of wasters will try and mess you about as much as possible but persevere and stick to your deadlines and not theirs. Although I might suggest you just wait for them to supply all of the details before you write to them.

 

If you speak to the advocates office on 01244 576317 they may well stop charges for a period of time. They know full well why we are asking for these details as per a conversation yesterday (see my post This Is War!!!!!) because it would appear that you are overlimit and late if you have received £200 charges over the past four months alone. Just a suggestion.

 

All the best and keep us posted !

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Dear All

 

Yesterday evening I returned home to find a letter from a Rachel Claridge, Customer Advocate Office Manager (my god, how MANY tiers of staff do they have in these banks??!!!) anyway, briefly, the letter says:

 

Thank you for contacting us. We will ensure you receive a full written response within 28 days from the date of receipt of your letter. I have enclosed a copy of our internal complaints procedure blah blah.

 

Yours sincerely

Rachel Claridge

 

This letter was in response to my initial letter for a refund.

 

PLEASE can I just get your advice on one question? I'm wondering, now that I have this letter (which I am taking as a sod off letter), can I go straight to the LBA letter, or should I wait for the initial 14 day deadline to expire, then go to LBA, then to moneyclaim should I not hear anything further? what do you think?

 

Many thanks guys, I hugely appreciate it!! lois xx

 

P.S. on another note, issued my first claim form yesterday ... all very nerve-racking but exciting at the same time if that makes sense?!

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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Just stick to your time scale and wait the 14 days then issue LBA. Don't worry about the fact they think it takes 28 days to investigate, a judge will agree with us that 14 days is more than sufficient for a company with their resources to respond

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ok, cool, I'll wait 14 days then I'll issue the LBA

 

thanks surreyscouse!

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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  • 1 month later...

YEY !!

 

Guess what? Got a £220.00 refund to my account on Friday,:)

 

two down, two to go ....

 

lou xx

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Abbey claim: £972.00; Req for Refund letter sent 22.05.06

HSBC claim: sorted!

Citibank credit card claim: sorted!

Abbey/MBNA credit card: sorted!

Smile credit card: 2nd LBA sent 09.06.06

Capital One credit card: sorted!

..........................

Parachute deployed and everything moved ... GO GET 'EM !!

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