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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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what do you think these mean?


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Got my list of transacs and charges:

 

What do you think these mean?

 

PRIN DR ADJ

INT ACCR CR ADJ

INT PAID CR ADJ

 

They were all on the same day and seem to have added £16.82 to my hubbys account.

Blooming hard work to decipher their list of transacs. I expect it is supposed to be!

One thing I noticed is on the balance they do not mention PPI but hubby paid it so the balance is always £3 or so out to make it doubly confusing!

 

Sky

BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06

Clydesdale Financial Services - Gave them their chances off to court we go!

HSBC - Watch out I'm coming after you next!

 

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Apparently (according to the BBA) the charges levied by the banks are fair and transparent.

 

You must be fick or somthink. ;-)

 

To answer your question, I have no idea, sorry.

 

Try giving them a ring and being stern about it until you get an answer.

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Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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  • 1 month later...

INT ACCR CR ADJ

INT PAID CR ADJ

 

These two are accounting entries for interest accrued and paid - looks like they are adjusting your account and crediting interest back to your account i.e. paying you back.

 

The other one I'm not sure - a charge for printing statements maybe? Different banks use different accounting abbreviations, and this isn't a standard one.

 

P.S I am a chartered accountant, and I work for a bank! :-D

______________________________________________

Capital One - DPA sent 13/06 (MCard) - have acknowledged DPA request, say they will send info shortly....

Egg - DPA sent 14/06 (2 Visa Cards) - standard request for identification document received in response to Data Protection Act

NatWest Current A/C - DPA sent 15/06 -initial estimate of claim is £4,358 plus interest (to be calculated) :-D

Morgan Stanley - DPA sent 15/06 (Platinum MCard) - have cashed my £10 cheque...no statements yet...

MBNA - DAP sent 15/06 (Visa and MCard) - acknowledged

Barclaycard - DPA sent 15/06 (Visa and MCard) - acknowledged

Bank of Scotland - DPA Letter sent 16/06 (Loan)

Beneficial Bank (HFC) - DPA sent 20/06 (Visa)

RBOS - (Visa and MCard) - DPA sent 23/06

Natwest (Visa) - DPA sent 23/06

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

BOS - Prelim letter del 19/5/06 LBA del. no response - filed 12/06

Clydesdale Financial Services - Gave them their chances off to court we go!

HSBC - Watch out I'm coming after you next!

 

If you like anything I say click the scales!

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