Car defect after one week - Big Motoring World - Blue Bell Hill

[BankFodder]

Yes send them an immediate letter of rejection. Make it clear that you are asserting your rights under the consumer rights act and that this fault has manifested itself within 30 days and therefore you want a refund or a repair – at your option.

If you want you can tell them that you are prepared to have it repaired but you are prepared to wait five weeks and that if they can't do it within the next two days then you want them to refund you the money and take the car away and you want to know what arrangements they are making for this.

How did you pay for the car?

Tell us a bit more about the car – make model mileage and how much was spent – blah blah blah.

You said that you wanted to make sure that she is within her rights. After being here since 2006 and having over 1000 posts and being involved in at least one other issue involving a defective vehicle, I'm sorry that you still feel that you need to ask this question.

Send the letter. Confirm with us that it has been done and tell us what their attitude is.

We are finding the very few car dealers are prepared to honour the obligations and if you are removed very quickly to a County Court claim at the first hint of prevarication.
How did you pay

[BankFodder]

I doubt whether they are entitled to claim the 1 pound per mile if it is returned in the first 30 days – but anyway, it seems to me that the most important thing is to return the car without any quibble and sort it out later. How many miles of you done?

And pardon my ignorance, is PCB a scheme which is regulated by the Consumer Credit Act?

[BankFodder]

So have you now sent the letter of rejection?

[BankFodder]

Yes I think it could be a good idea to send it the finance company. There is no downside. Make sure that the dealer can see that a copy has been sent to them as well.

I still don't really understand PCB. Is this hire purchase? Who is actually down as the owner of the vehicle? Is it the finance company – and who are they anyway

[BankFodder]

Okay, as advised, send the letter to the dealer and copy to the finance company. I suggest that you copy the finance company into absolutely everything.

[BankFodder]

Yes

 

[BankFodder]

Did you send the letter of rejection?

[BankFodder]

Do you have time and are you able to get it to a another garage simply to get them to confirm that there is a fault. You might get them to have a quick look at it and to give you a quote in writing for the repair so that you understand what the repair might be.

That would be very helpful and then to take it to the dealer with a another copy of your letter of rejection and tell them that you are returning it to them, that the car is rejected, that you have had the full confirmed by an independent garage and that you won't be accepting it back under any circumstances.
You would send a copy of this letter to the HP company as well.
Also I think that you should write directly to the HP company – with a copy to the dealer informing them that the car has now been rejected and returned and is in the hands of the dealer and you now want them to bring the agreement to an end and to refund you all expenses incurred so far and to confirm that the agreement is cancelled

[BankFodder]

Yes it's a difficult situation – but get your own diagnosis done first.

I'm afraid none of these companies like this short-term right to reject provision in the consumer rights act

[BankFodder]

When is the inspection by BMW?

Are suggested for the moment you don't show them this diagnosis.

I think it will be more useful to compare this one with their one

[BankFodder]

 

[BankFodder]

You can try. I wouldn't insist. I would simply ask very politely 

[BankFodder]

You want to be aware that they might find faults and then report to you that they have fixed them or that they are going to fix them

[BankFodder]

Yes, as soon as faults are confirmed then your rejection is effective.

Frankly the rejection is effective on the basis of your own diagnosis but to save trouble, you might as well go through their inspection as well.

Don't tell them about your own diagnosis and later on you can compare results