Trulawn/Technigrass LTD: S 75 Claim - contract dispute artificial lawn installation.

[dx100uk]

if your 'claim' is outside of 6mts since the product was 'with you' then it's your pigeon to get and pay for the report.

said report fees will be paid for if you win. as under consumer contract laws and the consumer rights act.

 

 

[dx100uk]

if all of that was within 6mts , then you are are correct.

 

 

[dx100uk]

i suspect they've probably forgotten they were 1st advised in writing of a sec 75 dispute within 6mts of ownership as you are now in may 2023.

 

cra....clickme

 

its all there dont know the section

 

dx

[dx100uk]

AFAIU....under CRA/consumer laws..you are not legally obliged to do a report within 6mts thats the retailers job, because you paid the retailer by a credit card, the card provider are thus, under section 75, equally liable. 

[dx100uk]

2 hours ago, rizel23 said:

for their prosecution of the merchant under Section 75. 

 

there is no prosecution!

 

simply a refund to you.

 

 

[dx100uk]

be careful of counterclaiming in small claims

 

better to simply defend. 

 

then launch your own claim when you successfully defend theirs.

 

dx

 

[dx100uk]

About Jaja Finance

 

Jaja Finance Ltd is a fintech providing digitally-led credit card products with a focus on simplicity, functionality, service and security. It is headquartered in London and regulated by the FCA, and combines the technical and digital capabilities of a modern technology business with deep retail financial services and credit card sector experience.

 

As part of its long-term partnership with the Bank of Ireland signed in June 2019, Jaja welcomed Bank of Ireland UK and AA Credit Card customers onto its new credit card platform in October 2020, transferring historical Post Office Credit Cards to new Jaja Credit Cards.

[dx100uk]

2 hours ago, rizel23 said:

Yes, it is a credit card (Previously Post Office Credit card)

 

which would have and will still be governed by the consumer credit act, under which you are making the section 75 claim.

just because JAJA bought up your agreement, it does not absolve them from compliance under the act as you have not signed a new agreement etc etc.

if this were say barclaycard, there would be no quibbling going on.

 

sorry but they need to be told straight and in simple terms.

 

pers id stop faffin around.

 

write to them

give them 14 days to settle the claim fully else you'll be involving the FOS on day 15 without further notice.