Bought a PlayStation 5 from Amazon.co.uk and received cat food and toilet tissue

[unclebulgaria67]

Did you buy from Amazon or Amazon market place ?

 

Amazon sell items directly to consumers, but they also have Amazon market place where third party sellers just advertise on the Amazon website.

 

Yes do the charge back with your credit card company and also report this issue to Action Fraud. Sounds like a third party seller has deliberately advertised items they were never going to provide.

[unclebulgaria67]

It is pretty unlikely that a theft took place in an Amazon warehouse, as packages are checked throughout the process of dispatch.  And the security in place would surely stop staff from taking items. From what I have heard about Amazon sites is that they are micro managed. 

 

More likely to have been stolen whilst the package was going through the courier journey to your address.   But Amazon would be responsible.

 

As part of the process of claiming your money back via S.75 with your Credit Card providers, ask them whether they want you to report this theft to the Police.