Currys item/DPD - they failed to follow delivery instructions - parcel missing

[GS91]

DPD delivered my parcel when I had requested it to be delivered the next day as I had got called into work.

I had conformation on the APP and a conformation email it would be delivered to my pick up point the next day

 

when I turned my phone on, on my break at work I see the parcel had been delivered to my safe place which is right at the front door.

When I went home later after work it wasn't there and wasn't taken in by any of the neighbours.

 

I contacted DPD and they said driver had failed to read the instructions properly and was their fault but had to go through currys,

done that

 

after 3 days currys investigation concluded it was indeed my fault as the driver left it in the safe place.

 

What an absolute joke!

 

They expect me to pay £300 for an item I never received due to an incompetent driver?

 

What can I do?

[GS91]

I requested it to be delivered the next day as I had been called into work and this.

 

Has been confirmed when I call DPD they say I requested it to be re delivered the next day and the driver has made a mistake

 

3 times I've called and everytime they say they can see it, I have an email confirming delivery the next day and also on the tracking activity it would be delivered the next day

[GS91]

It was a shark hoover £299

[GS91]

It is on finance from creation, and yes I had requested to be delivered next day not to be left in a safe place, if I had requested next day why would it be left in a safe place as I am requesting next day

[GS91]

I have bought it using buy now pay later and once it is paid off it is mine

[GS91]

It's on my debit card but I can pay it off within 12 months and won't pay any interest on it anything after 12 months I would have to pay interest.  Its known as flexible credit can see anything with HP on it

[GS91]

No it's a buy now pay later plan that's starts taking payments 12 months later. But if you pay it up before the 12 months you only pay the item price with no interest any monies to be paid after the 12 months period would incur interest charges. So after 12 months it will be taken each month for 12 months by direct debit the 1/12 of the item plus interest charges of 24.9%

[GS91]

Yes thats correct it's don't pay anything for 12 months, and start paying after 12 months and no money has been took so far for the time 

[GS91]

The evidence I have is that I requested at 10:51 item to be redelivered the next day as I had been called into work for 12:00, I have conformation of this on the DPD app and also an email confirming it would be delivered to my local pick up point at the USAVE store.

Scan 13 Apr 23 09·21·48.pdf

[GS91]

Thank you for your help its greatly appreciated

[GS91]

Dear sir/madam

 

Reference. CUR2335057087

 

 

On the 7th of April 2023 (07/04/2023). I Purchased a Shark Vacuum cleaner from you for £299

You appointed DPD to make the delivery.

Your delivery agents failed to follow my instructions correctly with the result that the SHARK Vacuum cleaner which I purchased from you was left in a place from Which it appears to have been stolen.

I have evidence that DPD did receive my instruction and that they did not follow them.

I am enclosing a copy of this evidence with this letter.

 

I require that either you provide me with the item which you have sold me or else give me full reimbursement within 14 days.

 

If I do not receive one of these within the 14-day limit than I will begin a county court action against you to recover my money plus interest and without any for the notice.

Yours faithfully,

 

Gary Scott.

Scan 13 Apr 23 09·21·48.pdf

So with that evidence I have sent over surely its black and white that I am not to blame and it is indeed currys

[GS91]

Dear sir/madam

 

Reference. .......

 

 

On the 7th of April 2023 (07/04/2023). I Purchased a Shark Vacuum cleaner from you for £299

You appointed DPD to make the delivery.

Your delivery agents failed to follow my instructions correctly with the result that the SHARK Vacuum cleaner which I purchased from you was left in a place from Which it appears to have been stolen.

I have evidence that DPD did receive my instruction and that they did not follow them.

I am enclosing a copy of this evidence with this letter.

 

I require that either you provide me with the item which you have sold me or else give me full reimbursement within 14 days.

 

If I do not receive one of these within the 14-day limit than I will begin a county court action against you to recover my money plus interest and without further

notice.

 

Yours faithfully,

 

Xxxxxsx

Edited April 14, 2023 by dx100uk
Pers details removed