Evri haven't delivered valuable parcel due to 'bad weather'. How to proceed?

[BankFodder]

Nobody has luck with any emails as far as I can make out. Not only that I get the impression from the Facebook groups that as soon as an email address is discovered – and certainly as soon as a telephone number is discovered, they are changed.

Begin by sending a letter of complaint. Don't give them a deadline but you will be waiting for about 10 days before you decide to take the next action.

Read around the sub- forum as many as the EVRi stories as you can manage. That means lots of them. Take a couple of days until you understand how it all goes and the principles involved. Follow this link – EVRi – and that will help to get you going.

Come back here when you have sent your letter of complaint and you have done the reading.

If you like the help that you are getting here then make sure they know about it on the Facebook groups. The groups are good for getting people together but they seem to have bit stodgy in the way that help is provided and it seems to me that most people don't bother to pursue their claims but simply give up with resignation

[BankFodder]

Here, please

[BankFodder]

As much as I prefer to be the one who lays down the timescales and to keep control of the complaints process, I think given the fact that they are all in such disarray and that we are so close to Christmas, it is probably worth waiting until the New Year.

I have in mind particularly that if you incur costs issuing the claim and then suddenly in the New Year your items turn up, then you will be left having to continue the action to recover your costs and nothing else.

Of course you would be successful and I would certainly encourage you to maintain your claim for every last penny but maybe it will be prudent to wait until after the festive season.

It's up to you, you can send a letter of claim now and then issue the claim in the first week of January, or you can wait until first week of January and then send a letter of claim and then issue about the 18th or so of January.

Tell us how you want to play it.

[BankFodder]

You have to look at this scale County Court fees for the value of your claim