DHL - Claiming for damage after paying for insurance/protection

[100mel]

Sold an item of kitchen equipment on Ebay - stainless steel/metal grill for £150 . 

Packaged and despatched via DHL and paid for additional "protection" to the value of the sale.

Arrived with recipient completely wrecked and damaged and complete pictures supplied.

Dispute was raised with Ebay and I was obliged to refund. Long trail of correspondence with DHL who refused to compensate.

Took complaint to Ombudsman - again a complete waste of time . 

Small claims is the only way I can see to recover my losses.

Therefore I am asking for advice as to appropriate procedure ?

Do I need to send DHL letter before action and if so what form should it take ?

Advice and guidance appreciated - this is my first claim against courier company 

[BankFodder]

Please start by reading as many of the stories on this sub- forum as will take you over a couple of days. There are lots. Most of them are about EVRi but they are all relevant you.

In particular, follow the link – EVRi – to understand the principles involved and also why the insurance was absolutely not necessary and the requirement that people have insurance to get compensation is unenforceable.

Also start reading up the steps involved in taking a small claim in the County Court. Your will definitely need to start a claim..

You haven't really given us very much detail about dates and values et cetera.
Was the item correctly described and correctly valued?
Also some information about dates might be handy.

On what basis did DHL refuse to compensate?

Finally, you say that you went to an ombudsman. I'm curious about this because I didn't know that there was an ombudsman for this industry.

On what basis did this ombudsman refuse to uphold your complaint?

 

[100mel]

The transaction took place in July this year

- all fully documented and valued and with a complete paper trail as this was via Ebay.

DHL wanted to inspect the damaged goods at the recipient's home and although I asked I did not receive an agreement particularly as he had already sent me a full dossier of photographs of the item and the damage.

I took the case to the Financial Ombudsman

- they just asked for details of the insurance policy which I supplied as requested from DHL and I was referred to their insurers - AIG who responded that this is not an insurance related complaint and does not relate to a policy underwritten by AIG.

The Financial Ombudsman Service said that they do not deal with this type of complaint and that I would need to contact the Alternative Disputes Resolution Centre which seems to be an organisation from the courier industry to protect the courier industry hence my need for Small Claims

 

[BankFodder]

I was hoping that you had noticed I had taken the trouble to make it readable.

Please could you post your messages properly spaced – paragraph in terms of settlement so that they don't appear in a solid block of text and very difficult to read especially for people on small screens such as mobile telephones.

Thanks

[100mel]

Can I ask if there is a time limit for MCOL claims against a courier company (DHL) for insured goods damaged in transit 

[dx100uk]

threads merged.

6yrs.

 

[BankFodder]

As my site team colleague has indicated, you have six years from the date of the breach – which means in your case, six years from the date that the damage was caused.

However, waiting all this time doesn't help you at all.
It doesn't help you because the courts are less likely to take you seriously and it doesn't help you because we are a volunteer group here and we give enthusiastic support but we sort of expect that the people we are helping are equally enthusiastic about getting their money back.

If you want your money back on this, we can help you and it is almost 100% that you will get your money back – but you need to engage with this thread and show the kind of enthusiasm for helping yourself that we will show for helping you.
So please tell us if you have a commitment to getting your money back. We are certainly committed if you want

[dx100uk]

we'll expect a reply in 18mts from you at this rate.

 

dx

[100mel]

I suppose bereavement doesn't count then? I asked a simple question but as always in this group I receive the usual unwelcoming abrupt response - the reason why I have not particularly engaged with this group in recent times. I did think that I would risk another simple but polite question but responses indicate that it was not a wise move

[BankFodder]

I'm not sure that you have mentioned bereavement in this thread at all.

We are very happy to help you and I am certain you can get your money back but you will have to engage with this thread.

You can be certain that the fact that you have suffered a bereavement will cut no ice at all with DHL and very little ice with the courts.

From that point of view, we do what we can. We empathise with you that you have at least to communicate with us so that we understand who we are dealing with, what we are dealing with and so that we can give you the very best chance of getting your money back.

Engage with this thread and we can go forward – but it's up to you