PayPal has refunded eBay purchase but seller wants item back and now issued court action

[just_jue]

BF on eBay if you are a business seller you can tick a box so buyers can only buy from you that have a telephone number on file, it's mainly for when booking couriers as they normally require a number.

 

When you have a return as a seller you get the options to either accept the return and pay for postage, offer a discount or refund the buyer and they get to keep item. As the seller didn't respond in time ebay stepped in and refunded the buyer and would get to keep the item. 

 

On their money back guarantee it states:

 

Deciding the outcome when the item doesn't match the listing

When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following:

Evidence that the buyer and seller have each met their return requirements

Whether the seller breached eBay policies when listing the item

Whether the item can be posted back to the seller

Proof of return delivery, if the item was being returned

If we determine that the seller did not meet their return requirements:

The buyer will receive a refund for the full cost of the item and original postage, and

The seller will be required to reimburse eBay for the amount of the refund, and

The buyer may not be required to return the item

 

Hope that makes sense.

The seller I don't think has a case as he could of replied to the return but didn't

[just_jue]

I might be wrong but a Paypal claim is opened for upto 30 days which is plenty of time for the seller to reply.

They agreed to eBays and Paypal's T&C when they signed up and didn't respond in time so I feel it's down to the seller to complain to Ebay - Paypal.

 

Do you still have the item?